Sucuri Security

Been using them for almost one year and didn't expect I would complain. I had nothing bad to say about their service till I needed their help. Their customer care team could work way better, they are very slow, one response takes them too long, I had to wait for over one week before they finally answered. At first, I sent them a message via their email that was shown on their website and like a normal person I needed their help as fast as possible, even though my issue wasn't that urgent, but does it actually matter? So I got no reply. Then I tried to chat to them on the website, someone has answered (thank god I thought), but they just shut the chat window on me thinking that my issue was resolved. But it wasn't!
What kind of service is that? What if my issue was urgent?
So Sucuri Security, you have to know it: I don't know why you have so many users, but if you don't want to lose them, improve your customer service and treat your customers with respect. Thanks.
As for me... I'm not sure I'm gonna continue using them.