Subject:Complaint Regarding Colour Difference on Adidas Sneakers Size 5
Good day,
I purchased a pair of Adidas size 5 takkies approximately a year ago( May 2025) at Quagga Shopping Centre. However, I noticed that the two takkies are different in colours and quality. One is white, while the other is cream/ off-white( As per the attached pictures)
I initially tried to raise this issue at the branch, but unfortunately, I was not assisted within one month of the purchase.
I returned to the branch again earlier this year to report the same issue, but unfortunately, the matter was still not resolved.
I am therefore raising the matter again in writing via email as I work abroad and normally return to South Africa after 8 months to a year, which makes it difficult for me to visit the branch ( Quagga Shopping Centre) regularly to follow up on the matter.
Attached is the proof payment as well as the pictures
I would appreciate it if you could please look into this matter and advise me on how it can be resolved.
I look forward to your response
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