If you think StubHub cares about their sellers or how long you have been doing businees with them, you are wrong! They only care about nickel and diming their sellers. I sold tickets to an event with over a month before the event took place and they cancelled the sale without even a phone call to explain why and to make matters worse they charged me a 49.50 fee. Customer service admited they never called and offered me a discount on the my next commision fee but there is no guarantee my tickets would sell and the commision fee would be far less than the 49.50 they were charging me. I hope you never have problems. If you do, good luck getting a resolution.
Stub Hub took my 2 Cowboys football tickets and sold them and issued a rubber check to me in the amount of $1, 360. When I tried contacting them to get a new check issued, they claimed it was cashed by their bank. My bank contacted their bank and confirmed that it was not cashed. They are cheats and liars. Do not sell your tickets on their site.
So Stubhub finally cancelled the pending charge for the tickets which I had cancelled and I went on my merry way after a bad experience.
Then I checked my bank account days later and found that THE CHARGE WAS BACK ON MY ACCOUNT! This was days after I cancelled the tickets and had the fist mess cleaned up! Totally illegal!
So I immediately called my bank at 3 am and told them about it and they said they would pursue Stubhub for me if funds were not given back. I called and emailed Stubhub and they promised to give me my money back (again). "Oopsie".
Do these guys just hold on to your personal financial information and try to sneak charges past you? It's ridiculous!
So now I am waiting again for my own money which they had no business taking. As soon as the money is restored, I am closing my bank account to keep these guys away from it. It's companies like Stubhub that keep me from being comfortable buying online.
I am a full series subscriber to the US Open Tennis championship and sold several tickets on stubhub for the...
Sleazy company. My son bought tix (on my card) for Dave Matthews at Hershey. Tickets were described as "General Admission" with a seating chart labeled "StubHub Maps" that showed the section right in front of the stage (the equivalent of about 15 rows deep).
Lo and behold, the chart later switched to include a "Front GA" (the first 50 YARDS from the stage) and a "Rear GA" (the second 50 yards from the stage). His tickets are, you guessed it, "Rear GA, " a section that didn't even exist at the time of sale. StubHub took no responsibility, and we even lost the credit card dispute because of StubHub's user agreement.
Basically, what we learned is that the seller can claim anything, StubHub will go along, and there's nothing you as the buyer can do about it. It was an expensive lesson for my son, but in all honesty, folks, you have no rights. Do not buy through this company. (If you're looking to scam someone as a seller, however, this is a very accommodating environment.)
I purchased tickets to a Yankees game for May 15, 2010 as a Christmas gift for my son. The tickets I purchased from Stub Hub advertised the tickets as Legends seating at a cost of over $1, 100.00. However when I received the tickets they where for Champions seating which was NOT what I purchased, therefore it was minus the additional perks that accompany those tickets.Stub Hub made a meaningless gesture but did not correct the tickets. I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN NOR SHOULD YOU.
Do NOT use Stubhub unless you are willing to call Ticketmaster (or whomever else is the direct seller for the event) to validate the tickets once you've received them. I bought 6 of 7 counterfeit pit tickets off Stub Hub for the Dave Matthews show in Noblesville, IN. I called Stub Hub to explain the problem, and they cannot back up their Fan Protect policy. They refunded all the money, but the night was no where near what we had planned for. I was in the Pit, my friends were on the lawn.
For the idea of last minute tickets this site is good, but I've recently had some problems when buying Phillies tickets last fall when they over charged me then gave me different tickets with horrible seating and after I had received them I called up and said these aren't my tickets. So then they said that my tickets had already been sold. They would not give me a refund and they basically told me that I'm [censored] out of luck and to take it or leave it. After that they stopped responding to my emails and phone calls. To save face I was able to get my credit card to reverse the charges (thank God) which took a while but eventually came through. I used to really like this site but after that experience never again.
Bought four tickets for the MAN-U vs MLS stars in reliant stadium a month in advance. Downloaded tickets online. Took the day off from work, drove 200 miles to Houston to see the game with three friends and on reaching the gate was informed that all our tickets (worth almost $700) were fake!! Never again will I or anyone else I know ever use this company again! I would expect a company to at least make sure the tickets they sold their customers were valid.
We purchased two tickets to "Sublime with Rome" a month before the concert date. Because we don't go to concerts very much this was a special event for us. I wanted to make sure the $250.00 tickets we purchased were indeed front row. After talking with StubHub personnel on two separate occasions I was assured both times that the tickets were for the front row. Upon arrival at the concert we take our seats front row and are immediately escorted out. This was not only embarrassing but the seats we did end up with sucked. The ticket was for AA but the front row was 00. Sure this is an honest mistake but I checked twice with StubHub personnel before buying the tickets and was absolutely assured these were front row seats. So after the concert I call StubHub to inform them that I want to speak with a manager or get a complete refund. The person on the phone throws $50 my way because they do indeed have record of my several phone calls inquiring about the seating. Then I'm put on hold for over an hour, I call back and get the same treatment. I then email the complaint department three different times and I'm ignored. I email every contact I can find and call back several times but I'm simply ignored. I will NEVER use StubHub again. Buyer beware.
Warning, do not buy tickets from Stubhub for in-demand events. When a seller recants, they cannot provide an alternative. Despite plans, money spent or commitment to the event, you are left with the option of "here is your money back" or an inferior offer. It is a bad value proposition.
Do not buy hot tickets from this site. This has happened twice, for the Yankees and for the US Open Tennis. The Yankees should know better.
I released $207.00 to StubHub for concert tickets. No response from seller. I was promised a refund from StubHub several days ago. Still havent received it. No response form customer service, going on day 4. Stay away from this site unless you want to get into a bind.
I sold a pair of tickets on Stubhub for a concert that was rescheduled. My vendor told me that the original tickets were still valid so I did not worry about it. The tickets actually got reissued and the buyer could not use my original tickets at the gate. Stubhub never contacted me regarding this and ended up charging my CC the value of the tickets. If I was made aware of this, I could have called my vendor and this issue would have been resolved at the gate, but Stubhub did not bother to go this route. Since I cannot be told of what happened next, I can only guess that Stubhub purchased another pair of tickets that is had listed and provided them to the buyer. By going this route, Stubhub would collect an additional 15% seller commission fee. If Stubhub called me, this would have been all sorted out at the gate (of course, no additional commission fee for Stubhub).
A few weeks later, Stubhub charged me an additional $200 as an "inconvenience" fee for the buyer. I have no idea where the $200 number came from, but this was the amount charged to my CC. Stubhub can charge whatever amount they feel like and charge this amount to the seller. Since there are no limits in place, this type of policy unfairly favors the buyer. What happens if Stubhub decided to give the buyer $1000 or $10000? My CC just gets charged and that would be the end of the story. If a company is going to have such biased policy, limits need to me made and terms need to be clearly stated. The shady part about this is that the $200 is a just "store credit" the buyer receives. If the buyer never uses the credit, Stubhub basically makes a free $200 (at my expense). With the credit, Stubhub is forcing more business to itself so it can collect the outrageous 25% commission for a new ticket sale. Sellers watchout!!
The company sent my payment for tickets I sold to a nonexistent paypal account after I had changed my payment method to check immediately after I registered with their site. I immediately contacted them through their company site which promises an "8 hour reply tops", nope! I sent the message again with no reply. I called and again, no response. I sent an email with promises of bad publicity & finally received a response. This took over a week. Their response: you selected paypal, contact them & then we can get the funds back & you can have your check in 2-3 weeks. I replied furiously that was unacceptable so i had to open a paypal account to receive my funds which took an additional 3-4 days bc paypal had to verify & receive the monies again from stubhub bc paypal had sent them back. I am still in contact with the "customer service" team trying to get my fees back from stubhub for all the time, effort, delays, and frustration this has caused me. The last email from stubhub said that I had selected paypal & not check (so I'm the liar now) so they will waive my fees next time I sell tickets on their site. I will never use them for anything again in the future & I certainly will not recommend them to anyone. I verified on my account several times that my payment method was check while my tickets were for sale. The very least they should do is refund my fees, which are outrageous. Stubhub does not know the meaning of customer service and I am spreading the word to anyone who even entertains the thought of using them to sell tickets on their site.
Between January 27th and and February 18th, an unauthorized party accessed our StubHub account and changed our listing of concert tickets. Originally, we had placed two tickets for sale for approximately $175 each, but the altered listing showed them at $200 each. Additionally, they were listed as "General Admission" tickets, but the altered listing showed them as being in "VIP" status, meaning, in essence, that they were now advertized as being more valuable than they really were. Without realizing that somebody had changed our listing, I authorized a sale that reflected the altered ticket information.
I complained to a StubHub representative, stating that my account had been accessed and altered by an unknown and unauthorized user, but they still held me solely responsible for the transaction and have stated that they do not intend to investigate unless we provide proof that the account's security was breached. All we have is the confirmation email at the time the listing was created, showing the correct ticket info and pricing at that time. We are currently at a standstill in the investigation since we do not have access to their servers and can't say when and from where the account was accessed.
I contacted the Cyber Police (FBI) to resolve this problem!! Stub Hub plans on charging me $297.00 FOR THEIR MISTAKE...THEIR LACK OF SECURITY!!!
This is the first time I have tried StubHub, heard good things so was excited to order concert tickets and was even more excited when I received immediate communication. The tickets arrived quickly which was more exciting! When I opened the Fed-Ex envelope I saw the tickets and was immediately deflated and disappointed at the amount of money that I had paid which was $759.00 for 4 concert tickets and the face value of the tickets was only $47.50 each from TicketMaster. I knew the seats weren't the greatest but I had a difficult time finding 4 together since I was a little later ordering them but that's a huge price difference for not so great seats. No very excited anymore and won't return to StubHub. Too risky and Too expensive of a lesson-I feel pretty cheated and ashamed to tell the friends whom I was ordering tickets for to attend the concert with me... what happenend. :(
On march 20, 2011 I decided to buy 2 tickets to a Friday night game for my husband and I. Went on line to...
StubHub allows sellers to list specific seat numbers, yet fails to back up those listings. After ordering the...
I bought 3 tickets to a concert over the phone with Stub Hub . I was assured prompt delivery to my hotel prior to the concert. I called the day before the concert event only to be told that the seller still hadn't responded. When I pressed the issue of needing the tickets I was told that the seller had 48 hours from when I bought the tickets and to wait(it had been more than 48 hours). I asked the sales person if she could contact the seller to see if he still had the tickets and was told they don't contact sellers. I pressed the issue again and she put me on hold and called the seller. When she came back on I was told the tickets were no longer available as the seller had sold them. I asked the sales person if that was it, there were no other tickets and she said no. I asked to speak with a manager so I was given to Steve. He came on and told me that the tickets were sold by the seller. He was cold and unsympathetic that I had traveled 2500 miles to attend the concert only to have the tickets pulled out from me. I called Ticketmaster and got new tickets from a helpful staff. I will never use Stub Hub again.
Several days ago, I listed 4 tickets for sale to an NHL playoffs game on Stubhub. My listing expired before the tickets sold (or at least that's what an e-mail I received said), so I relisted my tickets which eventually sold. Several hours after receiving the first e-mail that said my tickets had sold, I received an additional e-mail saying that my tickets had sold. I called Stubhub to inform them that they had sold my same 4 tickets twice because I didn't want the two buyers to get ripped off due to Stubhub's error. I was told my claim was going to dispute resolution and I would be contacted within 24 hours. The following day I received an e-mail saying that I was being charged over $260 because I double listed the tickets and could not fulfill the orders.
I've called Stubhub several times since they decided to screw me over and my claim has again been submitted to dispute resolution, where I will allegedly be contacted by them again within 72 hours. Gee, I wonder how many hundreds of dollars they're going to try to steal from me this time! Their customer service reps are incompetent, rude, and incapable of resolving anything. I am a season/playoff ticket holder, so Stubhub will unfortunately be missing out on tons of $$$$$ and many transactions because they decided to screw me over. Do not buy or sell from these ###s! I will continue to badmouth this company to everybody I know and through every outlet I have until I am refunded my money! I will continue to call these losers everyday until they refund my money!