StubHub
reviews and complaints

On Sept 21 (event was on Sept 24) I made a sale through the stubhub app for football tickets, I got an email from stubhub saying those tickets were delivered electronically. No other communication was sent from stubhub after that about anything else needed to complete the sale. When logging on I see the tickets sold and delivered and on my electronic wallet it shows them delivered.

Here it is Oct 14 and I still have no payments from stubhub on this. I tried calling and they basically told me to wait ANOTHER 5-8 business days. Which is absurd considering I’ve waited nearly a month now. Under the payments section on the stubhub app I don’t even see this event as “pending payment”. There’s no other way to communicate with this company other than call, wait on hold for hours and be told to wait longer for payment.

I will next be filing this with the BBB as fraud from stubhub. I will never use this company for anything and am now working with my local NCAA college to not use them for their resell option on all athletic tickets.

I listed two tickets together for orchestra seats on July 9, 2022 at 2 pm to Bonnie Raitt’s concert in St. Louis on Aug. 5, 2022, order ID [protected]. StubHub notified me on Aug. 1, 2022 that the tickets sold together for $290 and directed me to electronically deliver them to the buyer (I have a copy of the email sending the tickets and the recipient’s email). I sent the buyer the tickets on the same day, Aug. 1, they were sold. I then got an email from StubHub: “thank you for delivering your tickets” and saying that I would receive my total pay out of $261 after the concert date to assure there were no problems w the buyer using the tickets. INSTEAD of sending me $261, on Aug. 13, 2022, StubHub sent me a total payment of $63 and charged me $198 of the $260 for allegedly violating their rules for not selling a single ticket on Aug. 2 with a different order ID of [protected]. The tickets were already sold by StubHub and delivered on Aug. 1 and my listing said they could only be purchased (2) together. On Aug. 14 I emailed StubHub and notified them they owed my $198 and that the order #[protected] was an error or fictitious. They responded that the would get back to me. They never did and I have called customer service repeatedly (I have all the dates and “names” of their customer service reps who all gave me promises of payment. No payment of the $198 I am owed received as of Sept. 28.

Purchase tickets for the international balloon fiesta 2022. I did not realized that they are third party company - StubHub. Their tickets price were three time higher that than real balloon fiesta prices. I called StubHub 5 minutes after purchasing these crazy expensive tickets and asked them to cancel my order and refund my money back to my credit card. They told that they will not do that since all purchases are final. This is awful way to operate any business. They practically stealing money the customers. These kind of companies should not exist.

My order number with StubHub is [protected]

Please help me to get my refund of $154.65 back to my credit card.

Thank you,

Tatiana Vetrinskaya

[protected]

[protected]@gmail.com

I was charged for $230 from Stub Hub on August 5th, 2022. I never purchased and/or sold tickets through this company and have attempted to resolve the matter without success. I can provide a bank statement and/or emails with Stub Hub. However, I did notice that providing personal information is not permitted.

I absolutely did not buy tickets for this event.

Any advice would be helpful Thanks in advance.

ST

Sold my parking pass that I held onto for almost 1 year. I had 4 tickets plus 1 parking pass paid for before November of 2021, to my event and for the first 3 months tried to sell 2 tickets. I pressed cancel sale 3 times on my Stub Hub app and the 4 tickets barcodes showed up. I called 2 times regarding my tickets not showing up and several times regarding my parking pass. Not once did any Stub Hub operator mention anything about tickets I sold. They finally had to refund me the money for my parking pass but no extra compensation (which I was guaranteed by previous operator I called on 9/21/2022). I then get an email (they have never emailed me) stating my 2 tickets I canceled for sale sold. I was forced to pay a penalty charge despite having canceled my sale through the app. The operator on 9/26/2022 said I had to call to cancel sales. How would I know that from the app? They never sent me any emails about it. I thought Ticketmaster was bad but this is just the worst! There needs to be class action lawsuit against them as well. These were tickets for my dying brother. They've ruined the event with all their mishandling of tickets.

I purchased tickets from StubHub and never received the accept email. I spoke to 3 agents 1 of them hung up on me. I was told to go on the site and book tickets which were $140 over my original purchase price and increasing as the minutes went by.

The solution was to give me a coupon voucher that I could use to purchase a new set of tickets. The coupon did not work and I was told that I would get a refund in 5-8 days. So I traveled over a thousand miles to attend a NFL game that StubHub ruined for me. There was no guarantee, no customer service! I’m in utter shock at how this was handled. I am a travel agent and will never use or recommend StubHub to anyone again!

I posted ticket to a Nine Inch Nails concert on Stubhub 6 months in advance of the concert. The ticket sold quickly and I thought I transferred the ticket. About a week before the concert I noticed my ticket was still in my Ticketmaster account. The ticket in my stubhub account was under the expired tab and didn't have anywhere for me to transfer the ticket. I then sold the ticket on Ticketmaster. The day of the concert I get a call from stubhub saying I needed to transfer the ticket again and when I informed them that I did that already and their website didn't work they said there is nothing they can do and I'll be charged and hung up on me.

Game was Eagles vs Vikings in Philadelphia, PA on Monday night September 19th. That morning I woke up and seen tickets didn't sell yet so I lowered the price. Around lunchtime or after I checked and stubhub site said tickets were pending. I thought it was weird because I didn't receive an email like I usually do. Once I got home from work I checked again and still said pending. I went into active listing but my tickets were not available.

I checked again right before the game and still pending and my seats were not available (see pics-section 234).

I called Stuthub the following day with zero help from customer service. I walked him thru what happened and he tried to blame everything on me like it was my fault they didn't sell. I called him out on everything. Then he pretty much said I'm not getting my money.

I called the next day again and got the same customer service as the day before. Only better thing was he actually owned up that Stubhub SCREWED up. Still can' t help with getting my money.

Also stadium was sold out that night so its pretty impossible if my tickets didn't sell that it would have been a sell out! Should have been 2 empty seats!

I sold a parking pass to a college football game. Parking pass was not digital so I had to send the actual parking pass.

I received notice it was sold so I printed the mailing address and shipped as directed.

Apparently the buyer never received the ticket (parking pass).

What pisses me off is that I stub hub charged me for the value of the ticket I sold and I didnt get the funds from the sale. So, basically I lost my ticket, didnt recieve payment, and I was charged $67.50. So... Great fraud stub hub... You made $67.50 from a lost ticket in the mail!

I'm contacting the bbb

I called 5 times, discussed calmly my situation where a ticket was incorrectly advertised, and was put on hold and/or hung up on each and every time. They refused to assist. I have no idea why, but the customer service reps are clearly set up to do this, either put you on hold so long that you hang up (I waited 35 minutes), or just straight up hang up on you. This is a total rip off company and someone needs to hold them accountable.

I have been buying thousands of dollars of tickets from you for years now and had a recent experience with you on a VIP parking pass for the 49ers/Seahawks Sept 18 2022. I bought a ticket and had to call in because I never received it by the arrival date the ticket and was told the seller cancelled the sale and nobody even notified me. I spent quit a but of time on the phone and was eventually told that you guys would geve me repacement tickets and that they would be emailed within 1/2 hour. That never happened what happened is they changed the est date to receive the tickets to right before the event 9/13/2022. I called in prior becaause that was such a long time and I still never received any email and was told that they would be there by noon on 9/13/2022. I called bach when they were not there by noon and spent about 50 more minutes on the phone having an agent help me download AXS which I wan never even previously told about. Then they told me they didn't need AXS and finally got ahold of the seller and after 3 attemts and more time on hold I finally git the tickets. This is not how dufficult it should be to buy tickets and I have not had this kind of experience evr and I spent quite A bit of time on the phone dealing with this mess. I have been very loyal to StubHub and you can see I spend a lot of my money on events.

In June of 2022, I posted a sell for tickets to a race at Daytona International Speedway. But when I went on the website to download the tickets to stubhub for sale, these tickets were not available until August of 2022. Stubhub notified me by email that these tickets had sold and who they were to be sent to. on Spetember 14th, I called Stubhub to ask where the money was for the tickets that were sold to someone in Daytona Beach on August 12th and was delivered that same week by UPS. I notified Stubhub and they stated that I was not to receive the money due to breach of contract that they were sold in July. To my knowledge that was not true.

Stubhub is engaging in egregious false and misleading advertising and deceptive trade practices. When a consumer wants to purchase a ticket, they pick their seat and in clear, large print it says "YOU'LL PAY" and provides a price per ticket. Most consumers will believe it to be the price that they will actually pay, particularly because there are no disclaimers or disclosures telling you that fees of 25% are not included in this price. Only until several clicks away (not in any way compliant with the FTC disclosure laws) and after providing a credit card number, does the consumer learn of all of the fees added to the purchase.

In my case, in attempting to purchase 2 tickets to a University of Michigan Football game, I chose my tickets and it said "YOU'LL PAY $135 each." Simple math led me to believe that I would "pay" $270 for 2 tickets. There were NO DISCLOSURES to say that there would be any fees, so I assumed they were incorporated in my price. Several clicks later, after I put in my credit card, I saw the pricing stack which indicated the price I actually have to pay for my two tickets was $349.95, which is nearly 25% higher than the $135 per ticket that they told me "YOU'LL PAY."

This is clearly false advertising - bait-and-switch - and I ask you to please investigate and help discontinue this practice.

I sold the tickets via the platform Stubhub International, they received the money, but does not release the funds already for 3 months! Every one is saying I am sorry, but we cannot do anything else apart of escalating the case to their previous payments processor Ebay. They do this several times per week during the whole 3 months period, and totally nothing is changing. EBay is not responding to them, but Stubhub is not trying to solve the problem, is not going to rush them, to contact the legal department, totally nothing. They only escalate it again, after some dozens of other useless escalation, they still continue doing so, saying, that they can't do anything apart of this. Yet in June I have provided them with all the details to process the payment : 1) card details 2) PayPal account 3) bank account details alongside with the account statement. Multiple times they promised that the money should be with me within a week.

The only way of communicating with them is phone call to London. I am from Poland, so I paid already more than 100 EUR for the calls. They never respond to my emails, so this is the only way of communication with the company, and it costs me a lot.

I still do not know how to receive my money.

On 9/9/22 I attempted to buy two tickets to the Tampa Bay - LA Rams game on 11/6/22. When I confirmed my purchase, the screen said I had just bought two tickets to the Tampa Bay - N.O. Saints game on 12/5/22! Since my email said to make sure I had received the right tickets and I hadn't, I immediately called Stub Hub. I was informed that all they would do is help me sell the wrong tickets I received! What a scam. Needless to say, I will attempt to sell the tickets AND NEVER BUY ANYTHING ON STUB HUB AGAIN!

I booked a ticket (Reference number:6K7C7U5A4A59, 95,60 €, 24/10/2019) for the show of Lollapalooza Paris 2022 with Imagine Dragons & David Guetta, however, the ticket is not shipped on time, and there is no refund of ticket money to me.

I strongly demand a refund of my ticket money which is 95,60 €.

We ordered 2 tickets for Duran Duran at the Hollywood bowl with end of the row seats (Chairs). 3 Days before the concert, they move us to bench seats with no explanation. Customer Service at StubHub is useless and wouldn't provide sellers name to discuss. It like they do not honor the seat you go online to purchase. This is a really [censored]ty service and will not ever use again.

I listed my tickets (purchased via Ticketmaster) for Stevie Nicks at Pine Knob on both Ticketmaster and Stubhub. I have never resold tickets on either site and without customer support on either side, I simply followed the written processes to list on both sites. Overnight, I got a message from both stubhub and ticketmaster that my tickets had sold. Ticketmaster's note was vague "you sold your tickets". Within the hour Stubhub said congratulations your tickets are sold. I thought stubhub sold them and they needed me to complete information at Ticketmaster to complete the sale since that's where I purchased them. I followed ticketmaster's rules to complete the sale. I thought they needed coordination to make the overnight transaction happen. Turns out both parties sold the tickets within an hour and when stubhub called a few days later to ask if I had transferred the tickets, I told them yes - I had followed the processes given to me. I wasn't aware there had been two sales. The tickets were about $500. Now stubhub says I didn't deliver tickets (I couldn't - Ticketmaster sold them first) and they're charging me a $500 penalty. I have cancelled my credit card and am claiming fraud. Customer service said they'd knock off 25% of the charge. This is disgusting. Neither ticketmaster nor stubhub has clear customer support. Not having done this before and having tickets sell an hour apart, I feel this is unreasonable.

I never received my Harry styles tickets in Manchester for my daughter’s birthday meaning I had to go and purchase more on the day of the gig.

I emailed, I called, I Instagram messaged the team but with no help as you can’t get through on the phone. Now the company claims they were sent to my email address, which I can assure you they weren’t! I was checking my inbox and spam for days leading up to the event. If they had I wouldn’t have spent all that time trying to contact them. I paid £207 for these and they are refusing to refund me. It’s simply not acceptable.

I sold tickets on stub hub, tickets were transferred to new buyer and I have not received payment in over a month. All my emails go unanswered. Nearly $800. No communication on when I will get paid for the tickets. My listing ID is [protected]. My listing ID is [protected]. Zero customer service! I am in Ohio and researched complaints…. Ohio attorney general, along with several other states and Canada have had legal action with stub hub… wish I would’ve known that before I chose to sell my tickets with StubHub. Please provide payment for sold tickets!