The complaint has been investigated and
resolved to the customer's satisfactionResolved Stubhub — honest seller got scammed by buyer
resolved to the customer's satisfaction
I have been a valid user and honest user of StubHub.com for years. I buy and sell lots of tickets on StubHub.com. I have never had an issue or anything negitive in my account history to say otherwise.
I sold four Tiesto concert tickets back in July for an event in September at a college. The price was $306.00 for the four tickets. The tickets were PDF tickets that I got through the fan club. I had them uploaded onto StubHub.com so that the seller got them fast. At about 1am(an hr after the concert was out), I received an email stating that the buyer said they were denied at entry). Stubhub said that if I do not dispute they will charge me for the tickets plus a fee. I called them the next morning to dispute and it was a run around with rude customer service. I was told that since they were not ticketmaster tickets and that I cold not see them on a venue scan report(eventhough the venue would not provide one) that they will rull in favor of the buyer. They told me that they would not charge me but decuct the payment from my next sale. They also added a $100.00 fee to it with no description.
The issue I am having is that I sold and uploaded through the site valid tickets to the event. I have never scammed anyone before never ever through StubHub. The nature of that event was probably not the best as it was at a party college and who knows what happened to the people with the tickets.
I understand thats what stubhubs "policy" states...pretty much screw the seller and dont even work with him on the phone.
So they say that they will deduct it from the next payment...yet I receive an email yesterday saying please update a payment method so we can take the $406.00 you owe us now. That is not going to happen. I am not paying upfront now 306.00 in valid tickets that I sold and then $100.00 fee for who knows what.
StubHub you should really look into situations with a better approach then being rude to the seller. I sold REAL tickets, am a valued customer, and now you are probably going to lose alot of business. If someone worked with me that would be a different story. I will most likely be filing another complaint.