StubHub

On the morning of 5/7 I listed tickets on StubHub for an event where gates opened at 9a EST on 5/8, they sold instantly and were claimed by the buyer. The afternoon of 5/7 StubHub sent me an email saying the tickets were not correct and I was being charged the full amount for them. I got on the phone with a StubHub CS agent that promised me I would not be charged and the tickets would be returned to me. I was charged and the tickets did not come back in time to re list to sell nor give away. This was clearly a scam - My contract for the tickets states exactly what the tickets I sold were - StubHub wrote to me in writing that they were not start finish line nor had a club - they were in fact both, they took the buyers word, charged me and did not get me the tickets back. The payout for the tickets was to be $2550.00 and I was charged $3000. I am out of pocket $5550.00 currently from this not to mention it is 6/6 as I type so I have spent almost a month to put StubHub in their place. They are continuing to bully me with emails and voice mails - every time it is a new lie of why the tickets did not come back to you use or why they charged me when the tickets I listed were proper to the title that is even on their own drag down choice on their site. This is a scam, it is clear and they are protecting the buyer. This shows this company has 0 care for its customer which is me - if you do not have people listing tickets you do not have sales StubHub. I have a print out of the time stamp and recordings to share how StubHub did nothing to assist me regarding their own oversight and extremely poor customer service. I have screen shots showing the wait time and promises that someone Sr. would contact me but they don't except to bully and lie as to why they charged me and did not provide my tickets back to me in time. I went to the BBB and someone from StubHub still replied accusing me of mishandling when I am showing and sharing the DOCS that 110% show StubHub clearly owes me the $5550 and needs to go after their buyer that scammed them. $5550.00 is a ton of money - especially these days so it is hard to not speak poorly of this company for such terrible handlings but it has to be clear they are in the wrong and complaint to legal action needs to occur sadly next. Shame on them - all they had to due was communicate and resolve up front but they let a scamming ticket broker (clearly who bought my tickets from them) scam them and blame me.

I bought 2 x concert tickets for Harry Styles Love on Tour concern in December 2019. The concert was scheduled for April 20. I paid at total of £486.00. Obviously Covid hit and all concerts were postponed and in the event Harry's Love on Tour concern was cancelled. I did receive an email Jan 22 to confirm the tour was cancelled and I would get a refund but it would take some time. However, 5 months on, no further update about my refund and even though I have sent numerous emails to customer service no response has been received to advise when I will receive this refund. I do however get regular updated emails about future events! Oh I do get emails saying they have received my email and would respond. Obviously this was a lie.

This is totally unacceptable - I accept that it is an unusual situation however I would expect such a high profile company to be all over this from a customer service perspective and also to have received my refund by now.

On May 19 at 8:26 AM I listed 2 weeklong tickets for the US Open golf tournament at a price of $5980 for all the tickets. This was the lowest price posted at that time. I wanted to be certain I sold the tickets because I suspected cancer treatments would prevent me from attending the event. The confirmation email from StubHub contained the message "Delete your tickets right away if you sell your tickets elsewhere" suggesting it was OK to sell tickets through another outlet. It was a nonexclusive arrangement. It also said StubHub had the right to charge me to remedy any resulting ticket issues. The implication was if the buyer incurred greater costs because of a problem then a charge would be imposed. A reasonable man interpretation of this would be reimbursement to the buyer for any increased ticket costs and maybe forfeiture of the StubHub fee. I assumed if this happened, then that would be the limit of my expense.

The same day, (May 19), I listed the tickets on Craigslist at a much lower price, again to insure a quick sale. I quickly received an offer to buy the tickets at 10:09 AM . The sale was contingent on an immediate transfer of the tickets. Since I needed certainty of the sale, I started the transfer process. This was completed at 10:48 AM. I then went to StubHub to cancel my listing and found I could not cancel the listing. I then went to my emails to send a note to StubHub and found an email from StubHub indicating my tickets were sold at 9:44 AM. I did not see this email because I was listing my tickets on Craigslist and then finalizing the sale. There was only a 25-minute span in time between the notification from StubHub of the sale and the actual sale on Craigslist. StubHub is now imposing a $5890 penalty even though I complied with the instructions on the confirmation email in deleting my tickets if sold elsewhere. The only way someone could absolutely avoid the risk of a penalty is to exclusively list the tickets on StubHub. This was not a requirement of StubHub

I tried to contact StubHub but there is no Customer Service number on the user interfacing web site. I sent an email, but it was rejected. I contacted the buyer to alert her to the problem hoping, in doing so, her company could quickly secure other tickets. She replied there was some discrepancy in the order number she received and the one I was issued by StubHub.

I called around to people who had used StubHub and was able to get a telephone number. I called and was asked if I had tickets to replace the tickets in question. I did not. I was led to believe that StubHub would then try to resolve the problem by offering similar tickets, but I may be charged a fee for any difference. This appeared to be the easiest remedy, so I agreed, and the agent canceled my listing and sale. Had I any idea I would have been charged $5980, I would have purchased similar tickets on the web site and delivered them to the buyer. I may have incurred a loss because of a difference in price but it would have been much less than the $5980 they subsequently charged my credit card.

I listed tickets for a concert in New York which was then rescheduled due to Covid. My listing on Stubhub was for the January concert but they changed the listing to the new date in August without checking with me first. Someone then bought the tickets which I no longer had as I was given a refund by Ticketmaster. As I wasn't able to fulfil the order Stubhub took $550 from my bank account which was the amount the tickets were listed for.

I received an email saying "You're responsible for delivering the exact tickets you listed on time and as promised or your sale may be canceled." It then said I was going to be charged $550. However, as already stated, the concert I listed tickets for didn't take place! It was Stubhub who changed the date of my listing.

Stubhub couln't tell me what the 'admin charge' was for! It won't cost them $550 to contact the buyer and say 'We just discovered your Billy Joel tickets for order #[protected] are no longer valid.' and offer them some alternate tickets to purchase instead. I know this is what they do as they sent the email to me instead of the buyer!

To be clear, I didn't receive the money for the sold tickets and then have it taken back again. This was just taken from me for no reason. I spoke to someone called Rojay L who was very unhelpful and he just kept saying the same things over and over again without giving any explanation. I sent them proof that the concert I had listed tickets for didn't take place and they said there was nothing they could do. I asked to escalate it as a complaint and have never heard from them again.

I am now $550 out of pocket.

Although I am in the UK, I listed on stubhub.com because the concert was in the US.

I have already sent numerous emails about this. I paid for 4 tickets that did not arrive. for a soccer game in Barcelona. I just want my money back. I am so annoyed at the lack of response from Stubhub customer service. Please give me back my money.

Hello Catriona,

Thanks for your order!

We notified the seller and you'll have your tickets by Saturday, April 30, 2022.

We'll send another email as soon as they're ready to print. Why the wait?

For the next step, log in to your StubHub account to check the order details. Once it's ready, you can access your ticket via desktop browser or the StubHub mobile app.

Order # [protected]

Sun, May 1, 2022 | 5:00 PM (Event time subject to change)

FC Barcelona vs RCD Mallorca

Camp Nou

4 tickets

€356.80

CATEGORÍA 3 (CAT3)

Row _ | Seats General Admission

View your order

Payment Info

Subtotal

€356.80

Service fee

€123.64

VAT fee

€25.97

Order total

€506.41

Note: The ticket price is collected on behalf of seller AB14118A283A.

Our service fee includes delivery and VAT (where applicable). This is not a VAT invoice.

Important Information for attending events during COVID-19

We remind you that you are responsible for complying with social distancing and health policies as required by the venue and we invite you to make you familiar with the venue’s policies before attending the event. Also note that you must comply with the travel and health policies pertaining to your country of origin and your destination country. Please, find here more relevant information.

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Credit card: ************0709

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Remember, your order is covered by our FanProtect™ Guarantee.

In the fall of 2019, tickets went on sale for The Music Man on Broadway with Hugh Jackman. My incredible husband bought them for me as a Christmas present. The tickets are VERY expensive and it was a very big deal to me. Obviously, then Covid happened and Broadway shut down. We were periodically updated with a new show date, and finally landed on this Thursday, May 12. At the time we received the latest show date, Broadway was still requiring vaccinations to enter the theater, and we don’t have our kids vaccinated (and I’m not here to listen to any commentary on that). As of May 1, the theater lifted that mandate, but it was a little tight for us to try and make the plans. I contacted Broadway.com (where we bought the tickets) and they said that shows after May 1 were final sale.

So, as you may recall, I tried to sell them – figuring we would just recoup what we spent, and use the money to go later this summer or early fall. I listed them on StubHub, and it asked how I would get the tickets to the buyer. I didn’t know how I would be getting the tickets, so I selected “mobile transfer”. I got a notification that the tickets sold, and I emailed the buyer to let her know I’d send the tickets as soon as I got them.

I learned that StubHub doesn’t payout for sold tickets until 5-8 days after the event takes place. So I would have to wait until AFTER the event to get paid for the tickets I sold. (RED FLAG)

A few days later, the buyer emailed me that her husband came down with Covid and they wouldn’t be able to go, and she would re-sell them on StubHub. I replied telling her I was sorry to hear it, and hoped she could sell them. (RED FLAG)

When I received the tickets, they were PDF, so I emailed them to the buyer.

Today, we got a fraud alert notice from our credit card – StubHub is charging us $1600 (the price of the tickets).

I called and spoke with StubHub, and was told that the buyer canceled the order because the tickets were not delivered in the method promised, and because of that, I am being charged for the cost of the tickets.

Let me recap … She paid StubHub for the tickets … I SENT HER THE TICKETS … then she canceled the order and StubHub refunded her … I never received any money for the tickets and yet now StubHub is charging me for the cost of the tickets due to “breach of contract” and not delivering the tickets in the manner promised. StubHub told me that I “should have called when I got the tickets as a PDF so they could change the delivery method on the order”.

She is in possession of tickets that she has effectively not paid for. And not only am I not getting paid, I’m PAYING AGAIN for tickets I already paid for the first time.

Excuse me, what?!?!?!

We have now had to cancel our card and dispute the charges. I have spent hours on the phone with StubHub, and Broadway.com to no avail.

Order #[protected]

Reference # [protected]

I sold my season seats for one game Friday 04/22/2022 Padres/Dodgers game in Petco Park.

My net was $510. The web site says it was paid out to my bank on 04/23/2022 at Mission Federal Credit Union but I have not seen the money. I had to add a new account number and changed the default from my old to to my new account.

I am thinking it was paid to the old account which is no longer a functional account.

Help!

On April 18th I tried buying five tickets to a tigers game for April 20 but StubHub didn’t recognize my account. I tried resetting the password but the reset password email didn’t go through. The screen said the problem was on their end. I then used a another email account that had never been registered with StubHub and it worked. But then I went to see my tickets on the app and StubHub wanted me to sign in. Since the alternate email I used hadn’t been registered with StubHub I couldn’t sign in using that email so I select the option on the bottom “find order.” Part of the information they wanted aside for the email and phone number was an access code. The app said that it had been sent in the email sent after the purchase but I couldn’t find it. They described it having numbers and letters but it wasn’t there. The only thing they sent me was a order number consisting of nine digits. As of now I’m out of options and I could gladly use assistance.

Sold some tickets on March 19th and the event was on the 4/8/22 and now Stub Hub has me wait for 5-8 days after this to receive the money which they have had for a length of time.

This is a totally different system than was in operation in previous times I sold tickets through Stub Hub and not a FAIR one.

Trying to enter barcodes for tickets listed. Unable to for the fifth time. Call in and get overseas call centers. They switch me around with no solution. First time was four hours without solution. Tickets are for Atlanta at San Diego baseball.Today is 4/6 at 5:53

I listed and sold tickets through StubHub. I was sent an email to transfer the tickets, which I did. I have sold many tickets amd followed the same steps. StubHub is stating the buyer did not get the tickets. They took the money away from the sale and cancelled the sale. I spoke to Stub hub and they claim they were never sent to the buyer.

Below I have supporting Documentation showing the tickets were indeed transferred.

Milwaukee vs Bulls 7Pm April 5th, 2022

Please help!

On 17NOV21 I purchased two (2) tickets for $706.40 for the Journey with Toto concert to occur on 07APRIL22, (just FIVE (5) days away) from STUB HUB, and as of 02APL22, I still have not received my tickets. I believe Stub Hub is a criminal enterprise and has ripped me off for $706.40.

Now, just six (6) days before the concert they write: “You will not get an email to accept them.” And now after five (5) months tell me I’ve got to down load some “AXS app”, whatever the HELL that is, to my flip phone, with no explanation of what an “AXS app” is. Or how this is done.

Can not get any service on my listing /sales. Awful call centers over seas.Tickets listed were for Padres home opener and now April 22 game will not accept Ballpark barcodes.

Order number [protected]

Sam fender concert tickets Liverpool (tonight 21.03.22)

Concert is tonight and I don't have the tickets.

I've been emailing and phoning all stub hub numbers but do not get through, the main number I was on hold for over an hour but nobody answered the call.Complaints number is not in use.

Very upset and hugely disappointed I've paid £167

Bev Cumiskay [protected]

Bought 2 tickets for a concert that was rescheduled twice due to covid restrictions. Daughter cannot attend event so trying to resell. The problem is the website will not allow me to sell keeps saying it has hit a problem and try again which I have done with no sucess. No emails answered and not answering phone. over £500 lost if this goes wrong.

We purchased 3 tickets for this Sunday Music Man (3/6/22)— Orchestra Row A seats. StubHub confirmed they were seats 105, 106, 107. After buying the tickets, we booked airline tickets (two from FL and one from Boston) for the weekend. StubHub then emailed that the tickets they sold us were not avail and they offered us Row T in the same section. I bought Row A seats and now I should be happy with Row T? There are tickets avail in the front section where we purchased our Row A tickets, but StubHub doesn’t want to offer those to us as they are “too expensive”. They actually tried to convince me that they are doing me a favor by replacing our Row A tickets with Row T! So now we are out three airline tickets if we walk away, or we can pay for Row A tickets and receive Row T!

I purchased 2 tickets for the June 1, 2020 True Crimes Podcast. When Covid cancelled most everything all of my commitments (ie air fare to Mexico, Mexico all inclusive, a wedding venue, etc) all refunded me immediately except for Stub Hub. They said that they show is technically post-poned and may happen someday. I kept searching the internet and in November of 2021 the Podcast is now rescheduled for April 11 at the same NYC venue. I contacted them and they said Stubhub would have to confirm with them about the tickets since it is up to them now. After numerous calls and EVEN a Facebook Private message they stopped communicating. At this point I just want a full REFUND and I learned my lesson with Stubhub purchasing. If other people are having this issue with Stubhub not providing a refund due to Covid cancelling or post-poning their tickets please keep posting here and hopefully a law firm will take it as a class action.

This company took 271.00 dollars of my money and never sent my tickets to a football game. Even after numerous phone call and emails they were none responsive, and when I finally got someone on the phone she had the audacity to ask what took me so long to call. Do yourself a huge favor and use someone else for ticket purchases. I guess lesson learn.

I purchased Orange Bowl tickets through my StubHub account on Sunday 12/19/21.

I received an email at 4:52 PM on Monday 12/20/21 notifying me that my tickets have been sent (or should receive them soon). I checked every email in my Inbox, Clutter and Junk folders (the last two are my SPAM folders). No email from anyone regarding transfer of tickets.

I received a second email at 4:52 PM on Wednesday 12/22/21 notifying me again that the tickets have been sent. I checked all my email folders again and still no email from anyone regarding transfer of tickets.

I called StubHub at around 9:40 pm on Wednesday 12/22/21 and spoke with a Denita (?). Told her I was not able to find any email for transferring of tickets. She asked if I wanted a credit back to my account for the full amount and I said yes as long as I was able to use it to buy tickets that night. She said it would take 1/2 hour for the credit to show up in my account.

I waited to buy tickets to see if my brother-in-law would be joining my wife and I so I would need to buy an extra ticket. So, I waited until Thursday 5:15 pm to purchase tickets. When I logged into my account I did not see the credit in my account.

I checked my emails and found a StubHub email sent at 9:45 PM on Wednesday indicating that it would take up to 5 business days to have the credit issued to my account - not an 1/2 hour like the operator indicated.

I called StubHub at 5:26 pm on 12/23/21 and told Orine (a guy) about my issue. He tried to get my credit issued to my account but told me that because the game was not within the next 7 days, he could not credit the amount back to my account. I told him that this was not acceptable as I wanted to purchase tickets that night and needed the credit to buy them. He said that he couldn't help me. I asked to speak to his manager and after waiting a 1/2 hour he asked if he could have a manager call me back.

I have no confidence that someone at StubHub will call me back of even if they do that they will be able to get my credit issued sooner than 5 business days - which is unacceptable.

This may be the last time I ever use StubHub again.

I listed tickets to sell to Luke Combs in Boston in September. I sold 2 tickets and then found out there was a class action lawsuit against Vividseats (where I originally bought the tickets from), I wasn't sure if I could sell the tickets until there was a settlement so I requested to cancel the sale on 10/4/2021. I did not get a confirmation of cancelling the sale until 11/30/2021, almost 2 months later.

Stubhub then charged me the total ticket price of $692 for the tickets I "could not deliver". This is unethical and terrible business practices. I could understand charging a penalty or the difference for the person to purchase other tickets however the full ticket price is outrageous. The customer service rep, Crystal, I spoke to on the phone said that money is used to find the buyer new tickets. But that does not make any sense because you are still collecting the payment twice, from the original buyer and from me. I asking to speak to Supervisor, was on hold for almost an hour, then Javar told me the same thing, that the minimum they charge you is 100% and they can charge you even more than you listed the tickets for - how is this even allowed? This is extremely frustrating.

StubHub is making money off of a very [censored]ty situation for their sellers/ buyers with all the cancellations /rescheduling due to Covid.

I am requesting that Stubhub release the $692 to my paypal account asap as these current practices are extremely unethical.