We purchased tickets 3 months in advance for 2 different sold out concerts through StubHub and both times we got screwed by this unscrupulous ticket seller. In both cases we were assured right up until the day before the event that we were covered by StubHub's "Fan Protect" guarantee. What a load of garbage!
In both cases StubHub did not provide the tickets they sold us and in both cases the seats were taken when we attended the events. We were out thousands of dollars in airfare and hotel costs due to the fraud they perpetrated on us.
StubHub is practicing fraud on a large scale and should not be used for any tickets to any event. As a side note - they did refund our money, and they did send "coupons" worth 150 dollars - which I promptly told them to stick up their *ss!
Do not purchase from this company - they are reprehensible.
I sold tickets to a concert to someone using their site. They tickets never arrived. They agreed to allow me to have them at will-call at the venue. They then tried to sell my buyer other tickets and blow me out of the picture without permission. I called them on that and they agreed to let the buyer and seller deal direct and NOTHING to deal with stubhub and no charges to either. Calls were recorded for accuracy. They then charged by credit card 152.00 Oct 3rd. I called them Cct 8th for a refund. They agreed. Oct 22 they have not. I called them. They refused to refund. No reason given.
My son and two of his freinds bought tickets through StubHub for the Jimmy Buffet concert in Raleigh, NC. They had planned this for 4 months taking meticulous time to plan their first Parrothead experience. We live in Tennessee so they also drove about 400 miles to get to the concert. StubHub sent the tickets by air express about 3 months ahead of time. They had a great tailgate at the outdoor venue and a lovely hotel room in Raleigh. When they got to the gate for the concert their tickets were WORTHLESS. We called StubHub and they said that we needed to fill out an online form and they would investigate and get back to us within 72 hours. Now thats CUSTOMER SERVICE!!! After questioning the StubHub call center more they admitted that they knew ahead of time that the tickets had been resold by the seller. EXTREME DISSAPOINTMENT, EMOTIONAL DISTRESS, and ANGER would best decribe my first StubHub expereince. After further thought it occurs to me that WIRE FRAUD might be more descriptive for StubHub's business practices. At best according to the Call Center we can expect our money back within 30 days with an additional whopping $30 from StubHub because they are good guys. Be very cautious of these online predators. Their business practices shady and their service is worthless.
I will NEVER purchase tickets through StubHub again! I ordered tickets for the Kentucky Derby & had them sent FedEx overnight (for $19.95) to where I was going to be staying. There was also an additional "commission" charge of 10% of the purchase price that was not disclosed up front.
The day prior to the Derby, I received a phone call from someone at StubHub who said that I had been sent the wrong tickets. They asked if I could drive to Indiana to exchange them (which I agreed to because I did not know the area and assumed it was a short distance away). When I found out how far it was from where I was staying to the hotel they wanted me to go to, I called them back & told them that I could not get to the specified location & asked if they could give my phone number to the other party so we could exchange tickets at the event. They were extremely rude on the phone and told me I needed to take my tickets to the hotel (which was 2 1/2 hours from where I was, not to mention I DID NOT HAVE the tickets yet) and that I had no other options. They would not call the other party and insisted that I had the tickets in my possession since they had been sent out.
I got the FedEx package the night before the event (containing four tickets instead of two) and ended up having to go to Indiana to exchange four tickets for the two that I had ordered (and only agreed to it so that the other party would have the tickets they had ordered) prior to the event that morning. They would not refund any of the fees I had paid & everyone I talked to on the phone was extremely rude.
The two employees who were at the hotel / exchange location were nice (and actually apologized for the mix-up) & told me they would e-mail me a gift certificate worth $50 towards any future purchase from StubHub because of the trouble. It has been over two weeks now and I haven't received anything (which is not a big deal since I don't think I would dare use it anyway).
If you are thinking of purchasing tickets through StubHub, I would advise you against it! You might save a couple dollars per ticket, but it will cost you a lot more in money, time & energy in the long run. It's not worth the headache.
Do not purchase tickets through stubhub if you want to get your tickets in time for the event. I purchased a ticket from them on 10/22 and after they finally confirmed the ticket was available on 10/23 at 12:25 am I did not recieve the ticket until 6 hours before the concert on 10/24. On Sat 10/24 at 8:20 they sent me what they call a "automated email" titled "edelivery issue" saying "We are aware that your seller has not yet uploaded your tickets for your Event. "which, keep in mind the concert was scheduled for that evening.I finally received notification the tickets were ready for upload on 10/24 at 1:01 pmSince i was not home after 12pm i did not receive the notification until the next day since I had to leave the house.The customer service guy basically told me that in this "technically savvy world" i should have been able to make arrangements to print out the tickets even though it was 6 hours before the concert and since i was on the road i had no idea they had sent me this email at 1pm when the concert was at 7pm that evening!
They said after the fact the seller had difficulty uploading the ticket but not once did they let me know that the ticket would indeed be available before the event.They said "you should have called us" I purchased a ticket and the product should have been delivered to me in a timely manner which it was not.I had no access to a pc when they finally did upload the ticket at 1:01 pm when the concert was at 7. They will not refund my money but offered me a$10 certificate good towards a future purchase . So basically i paid $59.95 for a worthless piece of paper.I will NEVER use their service again.If you want to purchase a ticket from them ...be warned as i am sure i am not the only one who has had this issue and i wish i would have used the old adage " buyer beware"
I purchased tickets for a sporting event in May 2009 with a guarantee that I will receive my tickets in time for the event. The event was schedule September 20, 2009. I attempted to login to my account online to check the status numerous time but my account was oddly enough, LOCKED. I contacted Stubhub on Sept 3rd to notify them that my account was locked and they had no reason as to why. I had NOT received my tickets yet and that the online tracking for these tickets through FedEX claims that they were left on my doorstep. I was advised to look around my home and see if FedEX left them somewhere hidden. I followed up with Stubhub on September 15 to notify them that I searched around my home, asked the office to my apartment and others that live around my apartment if they had seen the package or maybe inadvertlantly picked it up or mis-delivered by FedEX. I still had not received my tickets. I was then informed that I must file a police report and a claim with FedEX for lost package. I contacted FedEX and they require that the SENDER file the claim and the local police departments could not file a report for lost tickets because I never posessed the tickets therefore they can not be classified as stolen.
I was notified by Stubhub on Sept 16 that they would contact the seller and request reprinted tickets. I was never contacted after that response to whether or not I would be receiving my tickets.
Stubhub now claims that since the event has passed, there is nothing they can do and I am out of pocket $788.
This service is a complete rip-off. My wife bought 2 tickets to Jason Mraz concert from StubHub about a month...
I had my first, worst and last experience using Stubhub.com. I ordered tickets for an upcoming Red Sox game at Fenway Park and managed to go through the entire order process having no knowledge that the tickets were for obstructed view seats. I didn't learn about this until it was presented in the confirmation email. I then called their customer service immediately to see if I could cancel the order and they simply refused to help me at all.
Their customer service manager was very short and unsympathetic towards the situation and even said "too bad, it's your fault (that you didn't see it)". I wasn't even being mean or angry towards the person. They were just being jerks for no reason at all. I also said that I was willing to do an exchange for other tickets, but they even refused to do that. So then I told them that I would have to call my credit card company and dispute the charge, meaning that the seller wouldn't get paid. They said that the seller gets paid regardless of whether or not they get paid. So essentially they were willing to just lose money rather than help me get other tickets. Absolutely ridiculous! Stay far, far away from these clowns!
Another couple, my wife and I bought tickets to a game advertised for Saturday July 11th, 2009. Bought tickets at a price of $65/ticket. 100% positive that the date on the StubHub said Saturday July 11. Didn't think anything of it, until we had checked into hotel we rented because of night game and 3+ hour drive. Got to ballpark and got our tickets scanned...scanner read invalid date. Stubhub had given us tickets to Friday July 10th game. In trying to contact Stub Hub to resolve problem, they have been less than accomodating. They won't respond to email, and deny any responsibility over the phone...when we're not on hold. Meanwhile we're left holding nearly $300 in tickets we couldn't use. Tickets were a Father's Day gift.
Okay. I get it. It's a business and an industry: people need to make money, and ticket sales organizer...
I purchased Atlanta Braves tickets on stubhub. A comment on the listing said "755 club passes and gold parking". However, when I downloaded the tickets, no 755 club passes or gold parking were included.
I called stubhub and spoke with several customer service personnel. Their responses were all the same - stubhub is not responsible for seller comments, and that stubhub is just the middleman.
I will NEVER use stubhub again. Next time I will buy on ebay.
StubHub will not refund my money for the CANCELLED Lady Gaga show on 4/2/09 at the 9:30 Club in Washington, DC.
I purchased 4 tickets totalling $655 as a birthday present for my daughter. The show was cancelled. StubHub refuses to refund my money b/c they said it has been rescheduled for 4/2/2009. This is FALSE, there are no records or information confirming this is true. The venue has not booked the show for next year.
StubHub's 'FAN PROTECTION GUARANTEE' states that consumers will receive a FULL REFUND if a show is cancelled. Because they are saying the show has been rebooked, they don't have to refund the money.
From the 'Official Site of the Toronto Blue Jays' clicked on the Stub Hub advertisement to purchase...
I ordered tickets on 1/13/09 for a concert event on 4/11/09. These tickets were meant to be a surprise for my wife's birthday. I left town and when I returned the tickets had not been delivered. I thought maybe with the long weekend they were just taking a while. Well then I received an email stating that the tickets had been delivered via Fed Ex... to my OLD address! I was upset because my old address is over 500 miles from where I live now. I have called Stubhub each day since then asking them to fix it. The only response I get is that they contacted Fed Ex to try and recover, this was unsuccessful so now I am SOL! I Keep asking where can I file a complaint? Who is going to take care of this? When am I going to get refunded? Each time I am told that this is my fault and there is no remedy. I specifically changed my Billing and shipping address when I placed the order, but apparently Stubhub does not beleive that is true. The IT department is looking
into it. I WILL NEVER use this service again, I cannot beleive how unwilling they are to try and help their customers when clearly an error has occured.
Damage Resulting = $319 for the cost of the tickets and the extended time I have spent on the phone trying to work with these people.
Stub Hub basically took an entire day of my vacation in Texas from me. You talk to a different person each...
I was in a ticket auction for Yankee Tickets. The sellers comments on the tickets were: Wow, 2nd row above Yankee Dugout, Best Seats in the House. I won the auction. When I checked on the seats, they were at the top of the stadium. It was too late. I called over 4 times and never received a call back. They protect the seller but not the buyer even though they advertise a FAN PROTECT GUARANTEE against FRAUD!! I tried to get in touch with their Corp. Office but every number you call connects you with Customer Service and they state that they do not know the Corp Office number. I disputed the charge with AMEX but Stub Hub is stating I kept the tickets even though I refused them. Now, FEDEX is involved since the info Stub Hub gave is inaccurate!! It is a mess and I am out over $800.00!!
I participated in a stub hub auction however the seller was not happy with the price he was receiving on the auction he called to have the auction extended three times. I talked to three different customer service reps who said an auction cannot be extended but finally they admitted that a supervisor made this decision. I have spent hour trying to get this problem resolved. I would have never bid on these tickets if I had known they would just keep extending the deadline to get more money. They only did it to get more commissions. There moto is all sales are final but I guess they are only final if they get the price they want. That is not how an auction works. They should have put the starting bid at a higher amount if they wanted to get a certain dollar amount.
I wanted to reward a friend with tickets to a Yankee game - one of the final games of the year. I decided to purchase tickets from StubHub. I realizing the tickets had been marked-up; nevertheless, this was a special event.
Not including the tickets, I spent $4k to in hotel, air and more just to travel to and from NYC.
The "expensive" tickets: over $2k.
The original owner of the tickets: A Yankee season ticket holder. Ask me for his name.
When I attempted to use the tickets, the Yankees refused me at the gate. The tickets are invalid.
I telephoned StubHub. The phone rang and rang. I telephoned back and was placed on hold for - well, I gave up. How is a fan going to resolve a serious problem at the gate, when StubHub places us on hold forever?
I complained to StubHub. I was sent the Invalid Ticket Claim Form" and was tolded by Deju, "this type of situation is rare..."
Deju: "this type of situation is rare"
A StubHub representative, Sue at [protected], telephoned me prior to receiving the form. She encouraged me to complete the form and return it ASAP; she too stated this type of situation (selling tickets to fans that are fake or invalid) is rare. She said that she would be back in touch with me; that if I wanted to phone her I could...but that her voice mail (at customer service) doesn't work.
On 9/23/08 my wife decides to surprise me with 49ers tickets. She does the best she can do, not knowing the best seating or how to purchase them, she goes to stubhub.com, suposively a scam free website to purchase tickets.
Long and short she browses the tickets and clicks purchase. Next it says 'They Buyer Requires You Contact Him Prior To Buying' So she emails him at the address provided. The guy tells her once she makes payment via western union she will receive confirmation via stubhub.com and tickets will be issued. So she does it, a few moments later she gets confirmation from stubhub, and awaits the tickets. Well they never came and stubhub has no record. My wife is out $279 and stubhub will hear nothing about it.
There response is our terms and conditions are at the bottom of each page. My response is the link is in 5pt and the buy now button is at the top of the screen so who is even looking at the bottom, when the top clearly says 'Fan Protection Guarantee!'
Its BS and I will be contacting the newspapers and radio, if we don't get results!
I posted four concert tickets I wanted to sell on their website. Stub Hub contacted me and told me there wa...