Stream Energy — early termination fee
I was trying to move my service to a new address but the customer service guy said he could not find my address. Don't know why the house has been there for 20 years. My contract is up in Nov. 2011 and he told me I would have to pay a $250 early termination fee. I said why I have no control over when my house sells and I don't understand why my new property is not listed. I have done business with Stream for over 5 years never late and never any problems on my part. I said this is how you treat a regular client. Also, told him my neighbor down the street has stream and if it is available to her why not me. Said again he could not find my address (new). Told him fine then but I would never ever use "stream" again and would discourage others from doing so as well. If they can't work with lifes situations beyond our control they can have it !!! What a scam these people run when you can't even go the extra mile to help our a client. Beware !!!