Stratosphere Hotel Complaints & Reviews

Stratosphere Hotel / violent, abusive security staff

Jul 12, 2019

I have written a lengthy complaint detailing the horrendous ordeal my wife endured and would like to send it directly to the management of the hotel, in addition to the Chairman of Golden Entertainment Inc. but am unable to find the requisite contact details, which would suggest to me that...

Stratosphere Hotel / room (air not working)

Apr 27, 2019

I checked in on April 26 and upon my arrival my room was hot. I contacted the front desk. They sent maintenance up and they claim that it was due to the sun shining in the room. They end up switching the units and an hour later it was back hot. I contacted the front desk and ask for...

Stratosphere Hotel / room 10049

Apr 08, 2019

We stayed in this room from April 3-7th Upon arrival room was still dirty hair was all over the toilet and sink in bathroom ashes behind the garbage can... Was asked did we want a upgrade asc well.. Nothing in the room was upgraded no microwave fridge coffee pot, nothing so what was the...

Stratosphere Hotel / not being able to have handicapped access to the rides at the stratosphere towers because of my scooter

Sep 18, 2018

On September 1. 2018. I was denied access to the watch tower and rides floors of the tower due to me being in a scooter which I need for limited mobility. I was told I could not use the lift because I was in a scooter. Only individuals in wheelchairs and walkers are allowed to use it. Thi...

Stratosphere Hotel / hotel room

Apr 17, 2018

We made reservations, purchased protection plans. We reserved for a king size, when we got there there we were given a 2 queen bed room, we were so tired we said ok . The view out the window was...rooftop, spotlights, and vents that made such a metal rattling sound that we couldn't...