Steve Maddenexpress shipping is not express 2 day shipping

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a verified customer
Verified customer

I paid $15 for 2 day express shipping, and I have not received my item and it's been 5 days plus now the tracking number says it will take an additional 5 days. I called customer service and they said they have no idea why there was a delay. That's the only answer and resolution I received. Very very poor customer service. And to top it off they offered to refund the express shipping and only pay regular shipping of $7.95. Like wow that's amazing. At least refund all shipping for false advertising of EXPRESS shipping because they obviously don't know how to count days.

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