Japan Tobacco International [JTI]
reviews and complaints

I have just bought some sterling ### and every time I buy hem I get big wooden stalks in them I have just got 1 agen that's about a inch and half long I am not happy at all and would like a reply about it asap

I think it is real bad the the sterling menthol superking have went from being 20 in a pack to 19 I think u are robbing us now becouse they still have the price of a 20 pack

I have been a loyal consumer of Sterling Cigarettes and so has my mother. But for the past couple of weeks I've been purchasing our cigarettes (20 packs) to discover they only have 19 in them. I'm extremely disappointed about this. I would like something done about this. I smoke menthol my mum smokes sterling red.

Just lit this and looked at it and its destroyed in ink! Like are they not checked before being put into the boxes?

I purchased a box of Sterling Fresh Taste cigarettes from my local Morrisons supermarket. I took out the first cigarette and there wasn't a mint capsule inside the filter. This is unsatisfactory as I only buy this brand because of the menthol capsule. I would like to contact the cigarette company (Sterling) to make a formal complaint as I feel I've brought a faulty product. Can anyone advise me on how to do so or get their information? Thankyou.

Please contact me at Tan_P@hotmail.co.uk

I noticed the number of cigarettes in a packet of sterling had went down from 20 to 19. Yesterday I purchased 2 packs from my local shop to come home and find only 18 in each I let it be but today the same happened I bought 1 pack to come home and find 18 again. Im paying the same price which I shouldn't be as I'm not receiving the correct amount in my packet. I would like an explanation for this asap. Could you contact me via email caitlinneilly12@outlook.com

In some parts of Europe (?), a cigarette is called "a ###" but I really think that you are trying to see what kind of reaction you can get from saying '### and 'butt' over and over.

I hate to be the bearer of news you won't like but its not the cigarettes, its the paper. All tobacco companies were forced to go to a FSC paper. It means the cigarettes wont burn if someone leaves them unattended. If you arent taking a drag every 10 to 15 seconds it will go out. Its stupid but a common standard practice with all brands now.

I have been smoking Mayfair for a good number of years now but the last few sleeves ive purchased there have been 16 17 in instead of 20 also the cigs are really baggy and not full enough

45 the croft glasshoughton Castleford wf10 4dq

I found a massive stork in your product I brought from a shop in my local area...I payed my money for believing it would 5 star rated ... I'm not a happy customer!

I have for some forien objects in my tobacco again after about a year of enjoying it with out coming across anything suspect, please can you take a look just for my peace of mind. Kind regards, Mr D M Elliott.

No clic in 18 out of 20 of my cigarettes not acceptable the are not cheap. Please explain
Iisa.me@hotmail.co.uk

Mayfair king size are my regular brand. The pack I currently have are defective. The filters come away as I take a cigarette out of the packet.

Brought a multipack of sterling kinsize red on 19th July & every single pack has multiple cigarettes with tobacco missing- leaving a empty cigarette filter & paper
This is a disgrace considering how much there are
Out of 100 I've probably on got nearly 40 that's any good to smoke
Please contact me asap

No capsules in 10 out of 20

Having bought these cigarettes as a first choice ever since they came out, I am disgusted in the quality; mainly that the heads keep falling off of the cigarettes and has caused considerable damage to my suite and to my carpet in my living room. I am now smoking another brand and these are fine but I did prefer the original Sterling Superkings Menthol which tasted better and were better quality!

what on earth has happened with sterling cigarettes they keep going out what are you doing about it. Im glad to see im not the only one that has noticed the recent poor quality!

its the new regulations From 17 November, a new EU directive will require cigarettes to meet a reduced ignition propensity (RIP) requirement. They will be manufactured to be self-extinguishable, to reduce the chance that they should set fire to sofas, beds and other combustible materials... hope this helps

ive been smoking sterling superkings for a few years now but thinking of changing brands as they go out all the time. ive just had to relite my last ciggy twice, feels like im smoking roll ups it really aint good enough

I have been smoking your brand sterling for long time.since u changed the packaging from red to blue your quality has gone down it either burn to fast or goes off by it self i will no longer buy any off your brands as i see u have received so many complaints and nothing has been done.my email is saski.valli@gmail.com i should received some kind compensation

I love them and the aroma is awesome. It has a great sense of Ethan to it and makes it vapelicious

Out of the last 200 carton of cigarettes i have just had 7 out of 10 packets only had 19 and this is not the first time this has happened this has happened about 5 or 6 times now.
Now this company must put millions of packets together how many more are like this

i think they r using a cheaper tabaco yes mine keep going out and they spit like sparkerlers

Yeah i dont work for them. i just was forced to quit smoking weed after 18 yrs of growing and i like their products. They arent marketed to get you high but if you have a void in yoir life of sitting down rolling up and blazing then this sure will fill it. Ive only tried the panama gold, bahli bubble, blueberry, and the solid o.p.n and enjoyed them all. There are some products i definitely wouldnt order but others i would order again. And as far as not being able to call i have a direct customer service number that a human answers and it didnt take alot of searching to find so u must be an idiot. Not to mention you threw away close to 300$ out of ignorance. If u cant smoke weed and dont want holes in ur brain from spice and its ### synthetic jwh-018 then this ia for you. Just dont expect to get high cause thats not the ppint.

me and my wife have been having the same trouble of them going out WHAT HAVE THEY CHANGED IN THE BRAND MIXTURE have sent some of the cigs back that went out back to jt international so will let you know the response if any ... keep smocking there never stop us lol

i have found in the last few months that my cigs are not staying alight what is happening i only smoke sterling red have tried both king size and super kings and the same thing happens plz sort it dont want to try another brand but if i must then will thank you . email ...carolebuxton@hotmail.co.uk

Quit smoking! Maybe its a sign that you shouldnt be doing it?

hi i have been buyin sterlin superking for many years now
but recently the cigs keep going out im buying them for shell petrol stasions and tesco and asda but the same problems happen dont understand this
it is a problem as i drive a lot and keep havein to relight my cig
the bar code no is as follows [protected]
could you get back to me to sort this problem out all ill have to change my brand
thank you my email is as follows
bmw316iblack@hotmail.com

Hello I have been buying your ### for years everything was ok. But in the last few weeks they have been going out while smoking them. I can't understand this. Could you tell me the reason or is their a fault.
You can email me at neilberry1978@yahoo.co.uk
Thank you for your time

Ive smoked sterling kingsize for some 2 years now and the packet i got today tasted like there was something wrong with the cigarette, also last week i bought a 20pkt of the red sterling and found plastic in my cigarette, i dont know how to get in touch with the company to complain properly does anyone have any info on how to complain to the company?

hey - it promotes a deeper inhalation to draw the arsenic, anisyl phenylacetate, cadmium and ammonia deeper into the lungs - and upping the nicotine and meth also has something to do with it; helps to deepen the addition - go ahead - just try to quit; see, told ya' so!

I smoke sterling cigarettes and i buy 20 have just recently notice there 19 in the packets in stead off 20 im not happy

I think of you are purchasing any kind of cigarettes, your throwing good money away.

having smoked sterling red for years now, i have to agree its time to find a nother brand.
as the quality of the latest batch is the poorest yet, the wont stay lit, then, the burn like a lump of coal, and taste vile leaving a fowl taste.

GIVE UP!

I am very disappointed that the last few weeks about 6 packets i have bought only contain 19 cigarettes! I am going to have to find an alternative if this happens again.

I have smoked sterling superkings for a few years now, not only has there product slipped in quality but I'm getting fed up only getting ninetee in the box when I open them when I'm paying for twenty, this has happened a few times now, very disappointed and I'm now trying to find another brand that will suit me, if by any chance you would like to get intouch with me about my complaint you can email me at, tojayne@hotmail.co.uk

to smouldering sam...get a life

l bought 100 sterling superkings at my local tesco, every packet was squashed along with their contents...come on! theyre expensive enough without having them damaged!

I have smoked sterling superkings for many years, but in the last few months they have contained woody lumps which cause the cigarettes to go out. This would appear to be a downgrade to the brand and I find it an absolute disgrace being charged nearly 60 pounds for a 200 pack which are sub-standard and give no satisfaction. Unfortunately I buy in bulk and purchased 2, 000 (all with the same problem) and still have 800 to get through. This is going to be the last purchase and I am changing to another brand. The company should address this problem before they lose many customers, smokers are ripped off with the cost and will not be be ripped off with quality.

i too have smoked sterling superkings and have recently noticed they keep dying out, is there a reason for this? i have also noticed that if you break the cigarette it has umps of what i would call wood in them, not tobacco! sort it out plz, as a business thats worth £300 million surely you can sort it out! failure to sort it people will change brand of cigarettes as i have!

For the past severalweeks I too have noticed that my Sterling Superkings smooth go out two or three times whilst smoking. I purchase approximately 250 per week and if Gallaher want to keep my custom they should go back to the original 'recipe'.
It is about time Gallaher gave us a reason for this downgrade in their product before they lose millions of pounds worth of sales to another brand. Interesting isn't it that we are unable to contact them directly! Guess they know that their inbox would be inundated with complaints!
Contact me Gallaher on carolie@talktalk.net - three grand a year is a lot to lose and I am just one of your customers!

stirling superkings are the only taylor made ciggarette i know that keep going out. I have smoked these cigarettes since the brand came out and the past two or three months this has been happening. i think i will have to change my brand

Sooo pleased to have found virtually a duplicate record of my recent thoughts :o)
Like yourself, I too have smoked Sterling Superkings for around 3 to 4 years now
Whatever they've "done" or "changed" in the manufacture of Superkings is a TOTAL DISGRACE ... as if they're not expensive enough! BUT to have EVERY single cigarette "burn out regularly" ... IT's A TOTAL JOKE
I cover a tremendous area, throughout the North West of England and have been purchasing 10 packs, 20 packs, single packets and even "packs" from a huge variety of retailers - The Cooperative, Morrisons, Tesco, Sainsbury's as well as "local corner shops" and i've even paid the ridiculous price charged at Petrol Stations
Unsure what to do though! :o)
Keep posting, I will
Oh and thanks to MauiAl49 for their comments!? NOT ... I'm sure you do something to yourself which would be just as irritating to "us smokers" too.
So PLEASE NO MORE silly and childish comments about smoking being bad for your health - WE ARE ADULTS you know

I have exactly the same problem, I break cigarette in half,roll 2 rollups,but the quantity of wood lately,has made this difficult 👍 ted Hornchurch

i have been smoking sterling superking reds since they came out they put them up to 7.11 it was bad enough to see only 19 in a pack ive just bought a packet and theres only 17 in the packet bloody ripe of will have to change brands if they dont sort this out very angree

Well the packets of 19 have been priced at £7.04 and just went down to £6.99, and then I noticed the packet looked even smaller. They're at it again and now there are only 18 in a packet! To top that they are carefully putting the 18 on the wrapper, not the packet, so when you've binned the sellophane you don't see the content anymore and there's no address on the packet either.

I am also getting 19 in a pack and not 20 - isn't this misleading selling or something?

I have been smoking Stirling Red since they were launched but the pack of 200 I have just purchased 4 packets have only had 19 in not 20.As with everyone else I am having problems with them going out. Not great when you pay so much for them.
Lisa

to say that the cigarettes are now made fire safe, is the total opposite?yes they do keep going out and you have to relight them, what with?a flame?a naked flame and that is at least four times for one cigarette, there is more chance of a fire starting with a flame, than a lit cigarette?also when you do relight the cigarette the smoldering ash falls every where causing burns to carpets your clothes and the most dangerous factor your skin, i think the more people that go and get legal help and try to claim who ever or what ever system is responsible for such a decision

i too am fed up of these cigarttes goin out half way through but worse of all there is no puff at all in them at times its just like smoking fresh air i think its scandalous given the prices of them just going up and up 6-35 they are now is there no end to this supposed governments GREED also yu dont display any phone number OR address where people can complain to yu properly its shocking

As far as I understand it from a friend who works in the tobacco industry these so called fire safe cigs have seen an increased amount of toxic chemicals being used. The mamby pamby EU and UK politicians still think that the public does not notice such things, yet they still keep taking more and more in taxation from smokers, if they banned tobacco products they would have to increase other taxes by quite a significant amount. As for the last tax increase on tobacco, my local tobacconist has only just put his prices up whereas Tesco et al put their prices up in April even though they still had hundreds of thousands of packs in stock that they had bought at the old tax rate, they do this every budget, order massive amounts before the budget and rip off the public. Yet I like many of my generation did not smoke before they joined HM Armed Forces where even to this day our soldiers, sailors and airmen still get heavily subsidised tobacco products.

I have been smoking mayfair king size for years but I have recently bought them from another shop.the writing on the cig has mayfair but the A in mayfair looks like a foreign letter A.they have made my tongue burn .anyone else noticed this?

I have been buying Amber Leaf hand rolling tobacco for quite some time now, but have noticed more and more lately the unacceptable amount of large shards of wood in this product.Today I opened a fresh pouch only to find no less than seven pieces of wood measuring 5.8cm - 6.7cm.in length within the pouch. I would have had no hesitation in returning the pouch to you had it not been for the fact that I am presently unemployed and could not afford to buy another pouch (or similar other brand) at the time. This is the first time I have ever registered a complaint to you and was astonished to find the amount of complaints on your website. I presume I will hear nothing back from you, never mind any recompense.I look forward to finding out!