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Stellar Data Recovery / Stellar Information Technology Customer Service Phone, Email, Contacts
Stellar Data Recovery / Stellar Information Technology
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Stellar Data Recovery / Stellar Information Technology
reviews & complaints

Stellar Data Recovery / Stellar Information Technology Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Stellar Data Recovery / Stellar Information Technology's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Stellar Data Recovery / Stellar Information Technology complaints 7

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Newest Stellar Data Recovery / Stellar Information Technology reviews & complaints

ComplaintsBoard
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12:55 pm EDT
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Stellar Data Recovery / Stellar Information Technology Stellar data recovery

The product is misleading and largely ineffective. I don't know of any person on this planet who deletes data and then quickly rushes to retrieve it with expensive software, which is about all the application is designed to do. Despite deep scanning, detecting data (less than competitors products), and even offering for hundreds more dollars repair wizards or special services from their pro staff to fix any data, the product will not retrieve much of anything useable, and you will be out hundreds of dollars or more. The repair software also does not "work", which is no doubt used by their "pro staff". Actually, it has the ability to turn a half corrupted image into one that a high-end PC won't even recognize as a file of any type. Not only that, but the customer service is a joke all these years later, and you will not be refunded, even if you follow and meet their criteria for said refund and they assure you of "speedy resolution". You will instead be circle-jerked by a plethora of signed names, not one of which will appear twice in your correspondence. Imagine being sorely misled and disappointed, then telling a hundred different people (who is likely one individual using bogus names) "yes, I would like a refund", to no success - and instead getting a barrage of questions thrown your way about any and everything as if to avoid giving you your hard earned money back for a "satisfaction guaranteed product", before they finally just ignore/block you. Stellar is a money-grab. Customer service is non-existent. It would not surprise me one bit if you are charged an additional fee in the amount of your requested refund to get the refund processed.

Desired outcome: Please, turn over the refund subjected as "not an issue", respond to inquiries regarding the refund process, and I would like an apology for the mistreatment by and unprofessionalism of the entire staff.

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4:38 am EDT

Stellar Data Recovery / Stellar Information Technology worthless

So typical for a scam company like that.
The free service they provide is not actually free. It costs a lot of money and the price depends on what exactly you want, but it's never appropriate.
I was using their free service and clicked the submit button when the small window popped up asking me how I would like to pay for the service and offered several options for the payment.
Had I known all of this was for nothing, I would have never spent any second of my life on that crap.

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1:55 pm EST

Stellar Data Recovery / Stellar Information Technology the customer services were useless and their product didn't work

I have ordered data recovery product from Stellar Data Recovery. I got it and tried, but nothing worked. I have paid $134.99 for the product, which was useless for me. Of course, I wrote emails and asked the customer services to return money back, but their agents denied my requests and said to do something with this product. They didn’t care about their customers and weren’t helpful.

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Is Stellar Data Recovery / Stellar Information Technology legit?

Our verdict: Complaints Board's thorough examination reveals Stellar Data Recovery / Stellar Information Technology as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, Stellar Data Recovery / Stellar Information Technology stands out for its commitment to quality and security. Clients considering Stellar Data Recovery / Stellar Information Technology should delve into its customer service record to gauge compatibility with their expectations.

Stellar Data Recovery / Stellar Information Technology earns 91% level of Trustworthiness

Perfect Trust Endorsement: Stellar Data Recovery / Stellar Information Technology achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Stellar Data Recovery / Stellar Information Technology. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for stellarinfo.com can be seen as a positive aspect for Stellar Data Recovery / Stellar Information Technology as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Stellar Data Recovery / Stellar Information Technology's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Stellarinfo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Stellar Data Recovery / Stellar Information Technology website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Stellarinfo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Stellar Data Recovery / Stellar Information Technology have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Stellar Data Recovery / Stellar Information Technology and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Stellar Data Recovery / Stellar Information Technology has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Stellar Data Recovery / Stellar Information Technology protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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2:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Stellar Data Recovery / Stellar Information Technology has left an official reply on this complaint.

Stellar Data Recovery / Stellar Information Technology the staff behaved really unprofessional

I’m not a professional in the computer field and other tools; therefore I contacted the company www.stellarinfo.com. I needed to recover the data and wasn’t sure how to do it. I even offered them money for the help, but the staff was really impolite and disrespectful. I heard different jokes and other unpleasant words. Be careful with these people and better find another company.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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6:07 am EDT

Stellar Data Recovery / Stellar Information Technology they didn't fix the software

We purchased data recovery software from www.stellarinfo.com. It worked only 3 weeks and suddenly everything stopped. WE called and wrote complaints to the repair department, but they promised to fix everything. However, nothing was done and I was sick of their promises. People, please share this information and warn your friends about this incompetent company.

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10:26 pm EDT

Stellar Data Recovery / Stellar Information Technology edb to pst converter, lied about features. bad user support.

Before buying a license of EDB to PST converting tool, I made sure that japanese language was supported.

Unfortunately, after a few tests, when the tool is in "Offline mode", it cannot read correctly information from EDB file. The japanese characters are all messed up, useless for us.

I contacted the support, provided a sample edb file and after a few mails finally the problem was escalated.

I asked regularly to know if the problem could be reproduced in their environment but they could not give me any information, I just had to wait...

Finally they said that they could reproduce the problem and that next version would contain the fix ! But they had no visibility about when next version would be available, I just had to check their website regularly..

Finally I tried the new version after a few months and of course the problem is not fixed at all !

Feature that was supposed to be working doesn't work (japanese support), the "fixed version" doesn't work and the support could not give me any information regarding the progress on this case...

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10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Stellar Data Recovery / Stellar Information Technology software needs other software

After downloading and trying the demo software (More or less convincing),
I ordered on the net their ost to pst conversion software.

Then I discovered it needs microsoft outlook to be installed, which was not specified on the url forwarded by google (Sponsored and top of the links by the way).

Many mails to the support and orders departments end with the same conclusion, no way to get refund.

Don't order anything from these * (Starts with c and end with s).

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Stellar Data Recovery / Stellar Information Technology contacts

Phone numbers

+1 (877) 778-6087 +91 124 432 6777 More phone numbers

Website

www.stellarinfo.com

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