CB Bars and Cafes Starbucks Complaints #142-161

Starbucks review: Horrible customer service

Linda Traywick of Bedford, US

Jun 22, 2021 10:48 pm UTC

While waiting for my order at the Starbucks I witnessed extremely rude and appalling behavior by several of the workers behind the counter. There was a customer in front of me who had an encounter with the cashier who mistakenly charged him for a bottle of water he had purchased from a different vendor. When she was advised the water wasn't even the same brand or size sold at Starbucks, she rushed him along and didn't bother to apologize for her error. When his order was ready, he ordered a beverage and several sandwiches, another girl literally slid each sandwich across the counter instead of either handing them to him or placing them in front of him. He asked if could have a bag and she huffed, rolled her eyes, walked away and came back with the bag. Because when she slid the food to him, one of the sandwich bags got wet from whatever liquid was on the counter, he asked for another bag. She and another worker pretended not to understand what he was asking for (he had an accent but spoke perfectly fine English). I proceeded to tell each of them he needed another bag because the one they gave him was wet. This young man asked me if he did anything wrong, I assured him he did not and they were just being rude! I advised him to call the number on his receipt or send an email and report the poor service he received, I hope he did, but just in case he didn't, I will! If the people who work at this Starbucks are incapable or disinterested in treating every customer with dignity and respect, they should not work there!

Desired outcome: Properly train your workers in providing acceptable customer service!

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Starbucks Contacts

Starbucks phone numbers

1800 787 289

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Australia

+1 (860) 266-0010

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100%
Confidence score

India

1300 808 989

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Malaysia

1800 2880 8888

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Mexico

+1 (800) 782-7282

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United States & Canada

+44 333 005 0449

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50%
Confidence score

United Kingdom

+353 16 770 744

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Ireland

+43 133 6633

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Austria

+33 144 767 200

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France

+49 800 726 3333

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Germany

+7 499 270 4040

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Russia

+41 449 471 818

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Switzerland

+90 444 4749

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Turkey

+86 212 412 5888

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China

+852 21 011 399

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Hong Kong

+62 150 0078

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Indonesia

+81 120 336 388

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Japan

+63 284 626 262

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Philippines

+65 65 137 500

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Singapore

+82 230 151 100

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South Korea

+66 20 798 688

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Thailand

+971 80 074 292

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100%
Confidence score

UAE

+54 800 122 0129

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100%
Confidence score

Argentina

+55 800 777 8252

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100%
Confidence score

Brazil

+56 600 247 9600

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Starbucks emails

info@support.starbucks.com

100%
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Support

Starbucks address

2401 Utah Ave., S Ste 800, Seattle, Washington, 98134, United States

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