Went to Staples in Bensalem, PA, for a camcorder. I was going on vacation in two days and wanted to do some filming, but didn't have much time to decide on what to buy. The sales woman showed me a Sony for $329. I liked it. But when she went back to the stock room to get one, she came out with a Canon instead.
They didn't have the Sony in stock, she said. Funny, the Canon was nowhere to be found on the display, but the Sony was still proudly sitting on the shelf. I needed a camcorder, though, so I asked some questions about the Canon.
The Canon had fewer/inferior features compared to the Sony, particularly a poorer optical zoom, a key feature. According to the sales woman, the Sony had 80 Gig memory card included, but the Canon had 64 Gig, which was probably enough for my needs.
The Canon was priced at $279, so I figured what the heck, you get what you pay for and bought it.
But when I got home, I found that the sales woman had been wrong about the memory card -- there was NOT a card included in the package. (Maybe an innocent misunderstanding on her part, maybe not.) Also, the box for my new camera had previously been opened by someone else, as evidenced by the torn packaging inside. Maybe someone else bought it before me and returned it. Or maybe the store help borrowed it for their own vacation then brought it back to the store.
I called the store to ask them to fix the situation. They said the biggest memory card they have in stock is 16 Gig, costing $40. Tack that onto the $279 plus tax already spent and I'd be paying basically the same amount for the inferior Canon plus memory card as I would have paid for the Sony, the one that I wanted in the first place and that was still on display.
This was BAIT AND SWITCH for sure.
While still on the phone, I asked the store manager to comp me for the 16 Gig memory card (just one-fourth the memory that the sales woman told me the Canon already had) and I'd call it even. Seeing as how I was spending more than $200 a month in the store on print jobs, I figured that the store manager would want to take care of me.
But the manager absolutely refused, then tried to cut the call short because it was her closing time. I told her that I would be back in the store the next morning for a full refund and she'd never see my rear end in that place with my monthly print orders again.