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Standard Bank South Africaimmediate payment error not reported

On 14 September 2019 I have transferred he amount of R5000 with immediate payment to my wife's account. After calling Nedbank why the money is not in her bank account after a couple of hours, Nedbank explained the money do not come through Standard bank. So calling Standard bank, the lady explain they experience system problems with immediate payment and the money will reflect bank into my account after two hours. But the issue is that Standard bank do not inform me as a prestige banker and I had to call around. I will check if the deposit the R50 bank cost for immediate payment back into my account. The service is super crap and will Standard bank cover my cellphone cost? Really disappointed with Standard bank customer service.

Feel free to contact me for more detail:

Jannie Brewis
+[protected]

Ja
Sep 14, 2019

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