SportsDirect.com review: Return issue

I placed an order with the number SD40000129177236 and would like to return some items. I selected the option to have the return collected from my home via the portal and paid £4.99 for this service. Unfortunately, no one came to collect the items on the scheduled date, and I also did not receive the return label by email.

On the portal, I see the following error message:
“Label for this return has failed, please contact Customer Service to get a label.”

I have tried to contact Customer Service, but it seems impossible to reach anyone. I have read all your articles and checked every section, but the information provided is generic and does not resolve my issue. There is no phone number or email address available to contact you directly.

I have spent hours searching forums to find a way to reach you. Returning an item should not be this difficult. Additionally, I was charged extra for the return service, yet I cannot track this payment or send my items back.

I urgently request that you complete my return and refund all related charges as soon as possible.

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