Initial purchase 24 July 2025 Sports Direct - Skipton. Returned to store 18 March 2026. Store manger and staff agreed from inspection that the shoes had minimal wear and tear and soles coming away from the uppers is uncommon.. He stated, unfortunately, the store responsibility had exceeded 6 months (actual 7 months 8 days) and there is nothing further he can do. I stated my previous horizon boots lasted almost 2 yrs. My wife's horizon shoes and boots are still going strong to date. This must be a one off fault with this particular pair.
I'm a 71 year old pensioner and only walk weekly. Gelert shoes have been a perfect choice in the past
Desired outcome: I expected, considering the minimal wear and tear, that the manager, at his discretion, would replace or issue a credit note. Seems a little unfair
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