Spencer's reviews and complaints 1
View all 40 complaintsSpencer's - male spencers employee
I had purchased one pair of nipple barbells from spencer for $10 dollars I realized once I got home I had gotten a 16g instead of a 14g I went today to return or exchange them and a male worker asked if I needed help I told him I got the wrong gauge and I hadnt opened them and he said I could exchange them so I did but I did the buy 2 get 2 free so 4 pairs and I had never bought nipple piercings from spencers before and I never will again because I had the 4 pairs and I opened them and they said 5/8"and 9/16" and he said the length just depends on the person and I get that. Once I had opened one of the pairs not putting them on or anything but comparing them to my other nipple barbells they were 2 times longer. So I go back to spencers the same day I bought the 4 pair and its the same worker and hes rude from the start I told him that when I get them home they were 2 times longer than my other ones and he said "well maybe you should figure out your size" after that rude comment I said can I exchange them and he said no im not giving you 60 dollars and I never once asked for my money back and he procedded to say it again, he then said he was so flustered and pisssed that he told me to leave and come back when theres another manager. He didnt even attempt to exchange or let me try to at all. I have never been so disrespected from an employee anywhere before. I would have been fine with just exchanging them but now they can have there nipple barbells back I just want my $30 dollars and I am never coming back to that store or the mall.
The complaint has been investigated and resolved to the customer's satisfaction.
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