Speedy-Repo.com
Reviews and Complaints

I.C.U. Inc is the most unprofessional and despicable companies I have ever encountered. I faxed in the necessary documentation as proof of vehicle ownership and never heard back from anyone as to whether or not they received my documents and would assist in the repossession. One gentleman told me that they were received and that I should have received a call from the Dispatcher already. I did not receive a call from Dispatch, so I called back the number posted online and was then told that my documents were mis-placed and requested that I fax them again. I re-sent the documents and did not hear back from anyone. Therefore, I called back and the gentleman yelled at me stating that Ann, the Dispatcher has called me and that I need to "pick up my phone". I checked missed calls and voicemails and there were no missed calls, nor voicemail messages left. I politely asked if I could have the number to call them back and he yelled at me again, stating that I need to stop calling the sales line and "answer my damn phone". Then he proceeded to hang up on me!?!?! I was absolutely dumbfounded.

I completely agree on the bad comments. We were shocked to see the large invoice which totaled $2, 081.72. ($350-towing, $90-lockout fee & $1, 641.72-contingent fee). When I called to inquire on this outrageous amount, I was told that that was $12% of the collateral value. I did not have much of an argument considering it was in black & white on the Authorization to Repossess & Hold Harmless (oversite on our part). However, when we called & spoke with someone before we assigned the collateral, we were verbally only quoted the $350. I did ask for documents on how they came up withe collateral value & was given different figures from ICU than Speedy-Repo (neither appeared accurate). The worst part is how both of the employees spoke to me. I was simply asking for clarification & he was yelling at the top of his lungs. Then he starting threatening "are you gonna wire the money or do you just want us to put a lien on the vehicle so that you can't get it back?" I have NEVER dealt with someone so rude & irate. This company needs some major customer service training! We will NEVER use them again.

I called today actaully to let them know I have a repo. Well the guy on the phone started to call me a snitch and that I need to man up kept saying no one likes a snitch that i'm a man and need to take care of it myself. Then hung up on me. So I called back think they have caller ID because first thing he said No one likes a snitch you need to be a man then hung up. If thats the owner I do not see how with that customer service you stay in business. I don't know what kind of business they are running. But I will never use this company nor will I refer anyone to them.

THIS COMPANY HERE ICU. INC (FROM BRITTISH COLOMBIA GOES MY THE NAME OF NATIONWIDE-REPO, SPEEDY-REPO.
these so called repo company is charging $1890.00
the do not discuss this with you. they will automatically charge this amount because you allow them to do this with holdharmless.
they turn rude and nasty afterwards. they want you to wire transfer money. your are suppose to trust this company after they chargeyou 60 to 70 % of your collaterals worth.

the company is based out of ohio none of the other bogus cities mentioned they are a scam and have made a obscene amount of money for little to no work BEWARE of them. Anyone of the people that have said its a good company works there!

Interested as a licensed repossessor in Nevada, when you payed the fees where were you cars located? Reason I ask is I have a client which used speedy repo/icu inc./repo-world one of there many bogus names and now they sent him a bill for $1800.00 after he gave them the location of the car. These people are not licensed in Nevada thats for sure. They sent him a condition report for unit that was signed by someone named Mel Thomas. If anybody has any info to where they picked up there cars after paying the ransom I would be greatful. You can email me at smallblocktuner@yahoo.com

Called to get info on this company work, the guy who answer the phone was an [censored] he did not listen, ask me stupid questions. Obviously he doesn't have an idea on how dealerships work with repo. They are very unprofessional and im glad i hangup to him because after reading the review i find out they are a scammer. Stay away from them.

Awful people

We first call to find out the information about the towing the car. and then we gave them work and after few days we told them not to tow the car till june starting but they still did.. girls was like u never told us to stop picking up car. or she never advice we should cancel towing.

Total rip off. Do not use they gave us one lame excuse after another about why they couldn't get our Harley. I wish I would have checked out the complaints before I hired them.

I issued a repo to this company but was told prior that the repo fee was $350 and 10 days fee storage. They repoed the car the next day and I get a bill for $1400.00. They said they work contingent and charge the repo fee, plus locksmith and 10-25% of the value of the vehicle?! What is that about. I will never use this company again, and would suggest no one else use them. RIPOFF!

I am FLOORED!, April 21, 2015, I called Speedy Repo for a customer that skipped to Georgia. We're in Columbus, Ohio and are an independently owned and operated Buy-Here Pay-Here and we have GPS units on our vehicles, Our customer skipped to Georgia and was constantly on the move from GA. to TN. and then to KY. The customer appeared to be living in the vehicle and camped out in a business parking lot in TN. So we called Speedy Repo to go and pick up the vehicle. I called their [protected] number and spoke to a guy who said that he was in the sales side, I explained to him my problem and asked if he could send someone out ASAP to pick up the vehicle. He assured me that he could do the job right away, all was required was to fax over the request order. Stupid of me I did (gave them our company credit card info) NEVER DO THAT FOLKS. Bottom line, they never when out. So the next day, I can in early to see if the vehicle had been picked up. To my surprise, the vehicle was now at a rest stop in Williamsburg, KY. So I called in and once again the same guy answered and instructed me to call the business office and speak to someone there. Shortly after I received a call from ANNA and I explained to her that I was told that the vehicle would have been picked up right away. I explained to her that we have a GPS on the vehicle and would track it for them all day. Anna wanted our GPS log in, which at this point I was unwilling to give her, because my "RED FLAGS" are now up. I began to express my concerns about the $200.00 cancellation fee that they charge if the vehicle leaves their jurisdiction, but Anna assured me that they were going to start working the account. WOW! I said, so you have not assigned anyone to go after the vehicle last night? She said that she just go the order. WOW! Now to my surprise, I find that as soon as we faxed over the request with our credit card info, they ran the card and did not do anything at all. So I quickly called Anna back, this time on a recorded line. I asked her first about the $200.00 cancellation charge because now the customer is heading back to Columbus, Ohio and we can get the vehicle ourselves. Anna tells me that she spoke to her boss and there would been NO cancellation fees. Then I asked her if they had did anything on the account yet? She said NO, so I asked her why did they charge our card. She said that they charge the fee first before they go after the vehicles if the vehicle is over 10 years old and the fee is NON- Refundable. I reminded her that their contract says that fees are non-refundable for service rendered. And she has already admitted that no services has begun. So I asked her if she would be refunding the charge and she said yes, but when I asked her when can I expect the charges to be reversed, she said there are no refunds. Keep in mind that I am recording this conversation. So I ended the call and we contacted out credit card company and was able to stop the charge. So I called today, this time requesting to speak to the owner of the company and I got the man that always answer the phone, and he said that he was not the owner, but he was the manager of the repo department and he knows what I am calling for and there are no refunds, he became combative and refused to tell me how to contact the owner. then he told me that I refused to give them the GPS access and that he had all his guys out looking for the vehicle and he would not give a refund. I quickly reminded him that I only gave them one location to look and the vehicle description and the customer's name. He did not have a credit application, no GPS, no copies of D.L. nothing that would enable him to go searching for the customer. and Anna had already told me that she had just received the order that morning and had not assigned it to anyone yet. So he was caught in a flat out lie. He became even more angry and hung up on me. I recorded this call also. Yes, I did not make smart choices, but if Speedy Repo thinks that they should be paid $350.00 to receive a fax and then process folks credit card and do not perform a service is very unprofessional. ALERT! ALERT! PLEASE DO NOT EVER USE THIS COMPANY.

I had the same problem as the rest of you with this scam . I did a lot of research and have found out some info that may help you with your issue. The man that owns this repo service has built a BS fake repo business .. He does not own any repo trucks or any of the equipment for any of the jobs he takes on.. His company finds the cars or whatever other repo service you inquired about by looking on the internet or calling your family and saying they are some other company trying to give you money that you are owed from a past job or taxes, when they get lucky and BS someone into telling them where you or the car is they then call a real repo company and pay them to pick your car up.. They pay that company bill and in return they hold you car hostage and send you a bill 10X the amount they were charged for the same service .. They say the high bill for skip tracing but that's all BS.. Its all just a scam to take you for as much money as they can.. Well this is what i have found out about the REAL MAN who runs this scam..

Real name: David Gunn
Home adress: Root rd, north ridge ville, ohio

I have the same problem i got charged $13, 000. they did not tell me about this so what should I do know

I am amazed that the last complaint given on this company was back in 2010. We currently used this company by mistake and did not discover the complaints until after the fact. We were quoted an amount for a repossession. After the truck was secured and we finally received the invoice the amount was $2000 more than what was quoted. We had this corrected after we provided proof with recorded conversation the amount that was actually quoted. We attempted to have the customer pay them directly with cash at time of pick up when he had redeemed the unit and they refused. They insisted on having the payment from us through bank wire transfer and dragged their feet in getting us a corrected invoice. I believe this was in attempt to accrue more charges in their outrageous storage fees. I do not think they have an idea on how to run a business. All of the decisions are made apparently through Rick Green and you cannot get ahold of him. The owner of the company apparently is owned by a Jacob Goldstein who I feel has no clue how his business is being ran. I would not suggest this company to others nor will they have be used by our company again.

ICU INC/JD RECOVERY

On 9/21/2010 Finance now, the Lien holder contacted JD Recovery to obtain information regarding prices and fees for repossession of a 2005 Buick Le Sabre from one, Lawrence Hogue. Upon request of Information, Finance Now was told the fee for Repossession was $350.00 and an additional fee of $62.00 would be applied if a key was not turned over with the vehicle. Finance Now was told to go to JD Recovery's website and print a hold harmless form. Upon reading the hold harmless it was discovered that an additional fee would be charged for skip tracing which was calculated by a percentage of the value of the collateral. A phone call was then made back to JD Recovery inquiring about the fee, upon questioning Finance Now was told that since there was a GPS location provided that No fee for Skip Tracing would be charged. On 9/22/10 JD Recovery did Inform Finance Now that the vehicle had been recovered at the given address, and an invoice would be sent over via fax. Upon receiving the fax on 9/22/10 at 2:30 pm the invoice total read as follows; REPOSSESSION: $350.00 LOCKOUT FEE: 90.00 (NOT PREVIOUSLY PROVIDED ON DAY OF INITIAL CONTACT) KEY FEE: $70.00 (WAS TOLD $62.00 ON DAY OF INITIAL CONTACT) SKIP TRACING $1, 067.00(TOLD WOULD NOT BE APPLIED BECAUSE GPS WAS PROVIDED ON INITIAL CONTACT DAY) FOR A TOTAL OF: $1, 582.00. A $1, 170.00 difference, from the original $412.00 Finance now was quoted on 9/21/2010, and also an amount that Finance Now did not authorize. Upon calling JD Recovery on 9/22/10 at approximately 2:45 pm Finance Now was told to call one, Rick Green at a provided telephone number at a company called ICU Inc. Upon talking to Mr. Green Finance Now was told that because we signed the hold harmless we were responsible to pay all fees. When it was explained to Mr. Green that there was no skip tracing done on the vehicle, and in fact there was proof on the fax that JD Recovery sent over that the vehicle was indeed picked up at the address that Finance Now had provided based upon our GPS locater in the vehicle, and that we would like proof of any and all skip tracing that was done on this vehicle before we would pay the fee's Mr. Green Stated that he did not have time to speak with us. Upon calling the San Bernardino police department, we were given the name of the actual company California Auto Recovery that had towed the vehicle to their facility at 206 S D Street San Bernardino, CA 92401, upon calling California Auto Recovery to find out if the vehicle was in fact there we were told even though we are the lien holder on the vehicle they would not tell us any information as instructed by JD Recovery. Upon calling JD Recovery back to follow up, no calls were answered and no messages have been returned regarding this matter. We believe that JD Recovery towed our vehicle and is now holding it illegally.