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speedy-repo.com

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1.6 3 Reviews 43 Complaints
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Speedy-Repo.com Complaints 43

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2:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Speedy-Repo.com pricing and honesty

These people are not honest, they know they lie to you up front and once they have your vehicle you can just go spend 1k or 2k on an attorney to get it back. They don't care about having a good reputation they are driven by money and money alone. No honesty and no interigty, they will burn in hell for their evil hearts.

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9:24 pm EST

Speedy-Repo.com Fraudulent Price Quote

Our company found itself in need of a Repo service when one of our independent contractors refused to turn over a company vehicle after we terminated his services. In my research of possible Repo companies, I found www.speedy-repo.com. I contacted them and spoke with Scott in regards to whether or not they could help us and what the price of their services would be. Scott told me on two separate occassions that the charge would only be about $200 to $600. After our second conversation, I contracted Speedy-Repo to get our company vehicle (a 2003 Dodge Ram) back. Over the course of 1 to 2 weeks, I spoke with our assigned "investigator" Tom Daniels several times in regards to leads on finding the vehicle. Speedy-Repo did find our vehicle, but when we received the invoice - it was for $3840.00. The invoice was from a company called I.C.U. Inc (they apparently own Speedy-Repo). And, they wouldn't release my vehicle to me until I paid by wire transfer. DO NOT do business with Speedy-Repo or I.C.U. Inc. unless you are prepared to pay $3000.00 or more to get your vehicle back. I firmly believe that Scott, the original person I spoke with, knowingly lied to me about the price of their services. They get you to contract with them, get your vehicle, and then refuse to even tell you where they are holding it until you pay whatever insane dollar amount that they choose. Again - BEWARE - IT'S A SCAM!

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kingofcarstx
US
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Oct 26, 2018 5:03 pm EDT
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We just became victims of Jay Carter and ICU Inc. We are the lien holders of a vehicle we are financing and our customer requested us to pick up the vehicle because he could no longer afford it. We did a google search for a nearby company to tow the vehicle for us and we came across US Repo (I guess this is their new name). We called and let them know we needed them to pick up a vehicle for us and gave them the address and then told them we would arrange a transport company to pick it up from them and deliver to us. They told us over the phone it would be a total of $350 so we authorized them to pick up the vehicle. They made us sign a Hold Harmless as usual but in fine print it says "I understand I will be charged ten to twenty five percent of collateral value as a contingent fee". Of course, we over-looked this verbiage as we were not thinking we were about to get scammed. The next day, Jay Carter emails us an invoice for about $1, 600! We called and asked why was the invoice so high if they quoted us $350 and they simply stated they charge a contingency fee and it was listed on the Hold Harmless that we signed and we needed to pay it. I was extremely mad because I knew I just got scammed but I agreed to pay them. We asked them the address of the location of the vehicle and they refused to give it to us until we paid so that was another red flag. Then they wanted a wire transfer and after I received the wiring instructions, I noticed the bank was out of Ohio and the company's office was out of British Columbia! I immediately got a terrible feeling and that is when I did a google search and found out how Jay Carter is all over the internet and well known for scamming people out of thousands of dollars as I read all these negative reviews. After reading everyone's reviews, I realized US Repo and ICU Inc. did not have my vehicle. Instead, they contract out someone local to tow it and impound it. So I knew if I could locate which impound had my vehicle, they would be legally responsible to release the vehicle to me without having to pay Jay a dime. Luckily, I was able to locate the vehicle at an impound and I paid them $369.25 for the tow and impound fee and had the vehicle transported back to our dealership. DO NOT DO BUSINESS WITH JAY CARTER, US REPO, ICU INC, SPEEDY-REPO, ETC.! Looks like they have been doing this for a long time so I am not sure how he is able to get away with it for so long! He caused me extreme stress for two days!

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kris k
US
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Oct 31, 2018 9:09 pm EDT
Replying to comment of kingofcarstx

I am currently using them, very concerned about them picking up my car and keeping it. how did you find out what tow company had picked it up?

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kingofcarstx
US
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Oct 31, 2018 9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of kris k

Luckily for us we had a GPS device installed on the vehicle so we were able to locate exactly where it was at. If you don’t have a GPS device on the vehicle, I would recommend calling the local police department as they have access to look up if your vehicle has been impounded and could give you the name and location of the impound.

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Law22
US
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Oct 02, 2017 4:29 pm EDT

This is not a business. It is some low life organized crime. It's a matter of time but someone will take them down. Maybe me. Watch yourself Speedy! I see you.

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Law22
US
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Oct 02, 2017 4:43 pm EDT
Replying to comment of Law22

I can share with all of the victims here that this is not a business. Most likely just 1 person hiding behind an 800 number. It is a bait and switch. He hires a third party to pick up the vehicle that you give him permission to hold in the contract/hold harmless. The usual procedure is to then hold it ransom for unreasonable amounts of money that nobody would or should agree had they been aware up front. Seeking any helpful information. Please share. We are working on building a case to put a stop to him immediately.

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kimkeller
US
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Feb 06, 2018 5:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Law22

help we are dealing with them now -

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MJS22
US
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Aug 10, 2016 11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I.C.U. Inc is the most unprofessional and despicable companies I have ever encountered. I faxed in the necessary documentation as proof of vehicle ownership and never heard back from anyone as to whether or not they received my documents and would assist in the repossession. One gentleman told me that they were received and that I should have received a call from the Dispatcher already. I did not receive a call from Dispatch, so I called back the number posted online and was then told that my documents were mis-placed and requested that I fax them again. I re-sent the documents and did not hear back from anyone. Therefore, I called back and the gentleman yelled at me stating that Ann, the Dispatcher has called me and that I need to "pick up my phone". I checked missed calls and voicemails and there were no missed calls, nor voicemail messages left. I politely asked if I could have the number to call them back and he yelled at me again, stating that I need to stop calling the sales line and "answer my damn phone". Then he proceeded to hang up on me!?!?! I was absolutely dumbfounded.

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Ruffled
Deatsville, US
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Jun 02, 2015 4:29 pm EDT
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I completely agree on the bad comments. We were shocked to see the large invoice which totaled $2, 081.72. ($350-towing, $90-lockout fee & $1, 641.72-contingent fee). When I called to inquire on this outrageous amount, I was told that that was $12% of the collateral value. I did not have much of an argument considering it was in black & white on the Authorization to Repossess & Hold Harmless (oversite on our part). However, when we called & spoke with someone before we assigned the collateral, we were verbally only quoted the $350. I did ask for documents on how they came up withe collateral value & was given different figures from ICU than Speedy-Repo (neither appeared accurate). The worst part is how both of the employees spoke to me. I was simply asking for clarification & he was yelling at the top of his lungs. Then he starting threatening "are you gonna wire the money or do you just want us to put a lien on the vehicle so that you can't get it back?" I have NEVER dealt with someone so rude & irate. This company needs some major customer service training! We will NEVER use them again.

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nate86davis
US
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Apr 01, 2012 1:59 pm EDT

I called today actaully to let them know I have a repo. Well the guy on the phone started to call me a snitch and that I need to man up kept saying no one likes a snitch that i'm a man and need to take care of it myself. Then hung up on me. So I called back think they have caller ID because first thing he said No one likes a snitch you need to be a man then hung up. If thats the owner I do not see how with that customer service you stay in business. I don't know what kind of business they are running. But I will never use this company nor will I refer anyone to them.

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claude2000
hallandale, US
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Jan 16, 2012 1:44 pm EST
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does anyone got their car back after paying?

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ICU Supporter
Sophia , US
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Jun 27, 2017 9:57 pm EDT
Replying to comment of claude2000

Everybody that pays thier bill always gets thier car back

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devonk3111
97086, US
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Oct 23, 2011 10:47 am EDT

I want to get my cars back is their any way to fight this or do you have to pay them

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ICU Supporter
Sophia , US
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Jun 27, 2017 9:57 pm EDT
Replying to comment of devonk3111

If you pay you will get your car back 100%

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SCAS2011
Pasadena, US
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Jun 30, 2011 6:14 pm EDT

THIS COMPANY HERE ICU. INC (FROM BRITTISH COLOMBIA GOES MY THE NAME OF NATIONWIDE-REPO, SPEEDY-REPO.
these so called repo company is charging $1890.00
the do not discuss this with you. they will automatically charge this amount because you allow them to do this with holdharmless.
they turn rude and nasty afterwards. they want you to wire transfer money. your are suppose to trust this company after they chargeyou 60 to 70 % of your collaterals worth.

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live case
clear wrong, US
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Jan 25, 2011 5:11 pm EST

the company is based out of ohio none of the other bogus cities mentioned they are a scam and have made a obscene amount of money for little to no work BEWARE of them. Anyone of the people that have said its a good company works there!

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lvrepoman
Las Vegas, US
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Jul 05, 2010 8:12 pm EDT

Interested as a licensed repossessor in Nevada, when you payed the fees where were you cars located? Reason I ask is I have a client which used speedy repo/icu inc./repo-world one of there many bogus names and now they sent him a bill for $1800.00 after he gave them the location of the car. These people are not licensed in Nevada thats for sure. They sent him a condition report for unit that was signed by someone named Mel Thomas. If anybody has any info to where they picked up there cars after paying the ransom I would be greatful. You can email me at smallblocktuner@yahoo.com

ComplaintsBoard
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5:32 pm EDT

Speedy-Repo.com total ripoff

I hire this company to locate a vehicle they had my account for 3 weeks and they
found nothing I was looking for the veh. as well i would fax over my leads .
so I found my veh and I told speedy-repo where to p/u the veh and send me a invoice. and the repo man told me i didnt find the veh where you told me I found the veh somewhere else. That was pretty strange to me, because in the 3 weeks he would call me and ask for new information and NOW all of the sudden they found this veh. So I called the customer and she told me they p/u the veh from her job the SAME address I gave the repo man not the address they gave then they sent me a bill for over $2500 that is a real joke this company is a lier and they will rip you off PLEASE PLEASE PLEASE do not use this company

Read full review of Speedy-Repo.com and 26 comments
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Kate Flores
US
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Nov 08, 2022 2:37 am EST

Called to get info on this company work, the guy who answer the phone was an [censored] he did not listen, ask me stupid questions. Obviously he doesn't have an idea on how dealerships work with repo. They are very unprofessional and im glad i hangup to him because after reading the review i find out they are a scammer. Stay away from them.

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tony yayo
US
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May 11, 2022 5:56 pm EDT

Awful people

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faruq ali
US
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Oct 27, 2018 12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We first call to find out the information about the towing the car. and then we gave them work and after few days we told them not to tow the car till june starting but they still did.. girls was like u never told us to stop picking up car. or she never advice we should cancel towing.

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Sharon Whittenburg
US
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Aug 09, 2016 1:31 pm EDT

Total rip off. Do not use they gave us one lame excuse after another about why they couldn't get our Harley. I wish I would have checked out the complaints before I hired them.

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katyo
US
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Oct 01, 2015 1:20 pm EDT

I issued a repo to this company but was told prior that the repo fee was $350 and 10 days fee storage. They repoed the car the next day and I get a bill for $1400.00. They said they work contingent and charge the repo fee, plus locksmith and 10-25% of the value of the vehicle?! What is that about. I will never use this company again, and would suggest no one else use them. RIPOFF!

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Kellie Auto Sales, Inc.
Columbus, US
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Apr 23, 2015 9:16 am EDT

I am FLOORED!, April 21, 2015, I called Speedy Repo for a customer that skipped to Georgia. We're in Columbus, Ohio and are an independently owned and operated Buy-Here Pay-Here and we have GPS units on our vehicles, Our customer skipped to Georgia and was constantly on the move from GA. to TN. and then to KY. The customer appeared to be living in the vehicle and camped out in a business parking lot in TN. So we called Speedy Repo to go and pick up the vehicle. I called their [protected] number and spoke to a guy who said that he was in the sales side, I explained to him my problem and asked if he could send someone out ASAP to pick up the vehicle. He assured me that he could do the job right away, all was required was to fax over the request order. Stupid of me I did (gave them our company credit card info) NEVER DO THAT FOLKS. Bottom line, they never when out. So the next day, I can in early to see if the vehicle had been picked up. To my surprise, the vehicle was now at a rest stop in Williamsburg, KY. So I called in and once again the same guy answered and instructed me to call the business office and speak to someone there. Shortly after I received a call from ANNA and I explained to her that I was told that the vehicle would have been picked up right away. I explained to her that we have a GPS on the vehicle and would track it for them all day. Anna wanted our GPS log in, which at this point I was unwilling to give her, because my "RED FLAGS" are now up. I began to express my concerns about the $200.00 cancellation fee that they charge if the vehicle leaves their jurisdiction, but Anna assured me that they were going to start working the account. WOW! I said, so you have not assigned anyone to go after the vehicle last night? She said that she just go the order. WOW! Now to my surprise, I find that as soon as we faxed over the request with our credit card info, they ran the card and did not do anything at all. So I quickly called Anna back, this time on a recorded line. I asked her first about the $200.00 cancellation charge because now the customer is heading back to Columbus, Ohio and we can get the vehicle ourselves. Anna tells me that she spoke to her boss and there would been NO cancellation fees. Then I asked her if they had did anything on the account yet? She said NO, so I asked her why did they charge our card. She said that they charge the fee first before they go after the vehicles if the vehicle is over 10 years old and the fee is NON- Refundable. I reminded her that their contract says that fees are non-refundable for service rendered. And she has already admitted that no services has begun. So I asked her if she would be refunding the charge and she said yes, but when I asked her when can I expect the charges to be reversed, she said there are no refunds. Keep in mind that I am recording this conversation. So I ended the call and we contacted out credit card company and was able to stop the charge. So I called today, this time requesting to speak to the owner of the company and I got the man that always answer the phone, and he said that he was not the owner, but he was the manager of the repo department and he knows what I am calling for and there are no refunds, he became combative and refused to tell me how to contact the owner. then he told me that I refused to give them the GPS access and that he had all his guys out looking for the vehicle and he would not give a refund. I quickly reminded him that I only gave them one location to look and the vehicle description and the customer's name. He did not have a credit application, no GPS, no copies of D.L. nothing that would enable him to go searching for the customer. and Anna had already told me that she had just received the order that morning and had not assigned it to anyone yet. So he was caught in a flat out lie. He became even more angry and hung up on me. I recorded this call also. Yes, I did not make smart choices, but if Speedy Repo thinks that they should be paid $350.00 to receive a fax and then process folks credit card and do not perform a service is very unprofessional. ALERT! ALERT! PLEASE DO NOT EVER USE THIS COMPANY.

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findingtherealyou
olive hill, US
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Nov 08, 2014 12:04 am EST

I had the same problem as the rest of you with this scam . I did a lot of research and have found out some info that may help you with your issue. The man that owns this repo service has built a BS fake repo business .. He does not own any repo trucks or any of the equipment for any of the jobs he takes on.. His company finds the cars or whatever other repo service you inquired about by looking on the internet or calling your family and saying they are some other company trying to give you money that you are owed from a past job or taxes, when they get lucky and BS someone into telling them where you or the car is they then call a real repo company and pay them to pick your car up.. They pay that company bill and in return they hold you car hostage and send you a bill 10X the amount they were charged for the same service .. They say the high bill for skip tracing but that's all BS.. Its all just a scam to take you for as much money as they can.. Well this is what i have found out about the REAL MAN who runs this scam..

Real name: David Gunn
Home adress: Root rd, north ridge ville, ohio

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devonk131
Portland, US
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Oct 18, 2011 8:13 pm EDT

I have the same problem i got charged $13, 000. they did not tell me about this so what should I do know

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AWatson
Pacific Junction, US
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Sep 16, 2011 10:21 pm EDT

I am amazed that the last complaint given on this company was back in 2010. We currently used this company by mistake and did not discover the complaints until after the fact. We were quoted an amount for a repossession. After the truck was secured and we finally received the invoice the amount was $2000 more than what was quoted. We had this corrected after we provided proof with recorded conversation the amount that was actually quoted. We attempted to have the customer pay them directly with cash at time of pick up when he had redeemed the unit and they refused. They insisted on having the payment from us through bank wire transfer and dragged their feet in getting us a corrected invoice. I believe this was in attempt to accrue more charges in their outrageous storage fees. I do not think they have an idea on how to run a business. All of the decisions are made apparently through Rick Green and you cannot get ahold of him. The owner of the company apparently is owned by a Jacob Goldstein who I feel has no clue how his business is being ran. I would not suggest this company to others nor will they have be used by our company again.

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1stop2010
Mesa, US
Send a message
Sep 30, 2010 5:07 pm EDT

ICU INC/JD RECOVERY

On 9/21/2010 Finance now, the Lien holder contacted JD Recovery to obtain information regarding prices and fees for repossession of a 2005 Buick Le Sabre from one, Lawrence Hogue. Upon request of Information, Finance Now was told the fee for Repossession was $350.00 and an additional fee of $62.00 would be applied if a key was not turned over with the vehicle. Finance Now was told to go to JD Recovery's website and print a hold harmless form. Upon reading the hold harmless it was discovered that an additional fee would be charged for skip tracing which was calculated by a percentage of the value of the collateral. A phone call was then made back to JD Recovery inquiring about the fee, upon questioning Finance Now was told that since there was a GPS location provided that No fee for Skip Tracing would be charged. On 9/22/10 JD Recovery did Inform Finance Now that the vehicle had been recovered at the given address, and an invoice would be sent over via fax. Upon receiving the fax on 9/22/10 at 2:30 pm the invoice total read as follows; REPOSSESSION: $350.00 LOCKOUT FEE: 90.00 (NOT PREVIOUSLY PROVIDED ON DAY OF INITIAL CONTACT) KEY FEE: $70.00 (WAS TOLD $62.00 ON DAY OF INITIAL CONTACT) SKIP TRACING $1, 067.00(TOLD WOULD NOT BE APPLIED BECAUSE GPS WAS PROVIDED ON INITIAL CONTACT DAY) FOR A TOTAL OF: $1, 582.00. A $1, 170.00 difference, from the original $412.00 Finance now was quoted on 9/21/2010, and also an amount that Finance Now did not authorize. Upon calling JD Recovery on 9/22/10 at approximately 2:45 pm Finance Now was told to call one, Rick Green at a provided telephone number at a company called ICU Inc. Upon talking to Mr. Green Finance Now was told that because we signed the hold harmless we were responsible to pay all fees. When it was explained to Mr. Green that there was no skip tracing done on the vehicle, and in fact there was proof on the fax that JD Recovery sent over that the vehicle was indeed picked up at the address that Finance Now had provided based upon our GPS locater in the vehicle, and that we would like proof of any and all skip tracing that was done on this vehicle before we would pay the fee's Mr. Green Stated that he did not have time to speak with us. Upon calling the San Bernardino police department, we were given the name of the actual company California Auto Recovery that had towed the vehicle to their facility at 206 S D Street San Bernardino, CA 92401, upon calling California Auto Recovery to find out if the vehicle was in fact there we were told even though we are the lien holder on the vehicle they would not tell us any information as instructed by JD Recovery. Upon calling JD Recovery back to follow up, no calls were answered and no messages have been returned regarding this matter. We believe that JD Recovery towed our vehicle and is now holding it illegally.

Overview of Speedy-Repo.com complaint handling

Speedy-Repo.com reviews first appeared on Complaints Board on Jun 6, 2008. The latest review Completely the worst people i've dealt with was posted on Oct 23, 2024. The latest complaint Rip Off 1000% was resolved on Apr 25, 2012. Speedy-Repo.com has an average consumer rating of 2 stars from 46 reviews. Speedy-Repo.com has resolved 7 complaints.
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  1. Speedy-Repo.com Contacts

  2. Speedy-Repo.com phone numbers
    +1 (800) 953-4428
    +1 (800) 953-4428
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  3. Speedy-Repo.com emails
  4. Speedy-Repo.com address
    2519 Park Dr., Nashville, Tennessee, 37214, United States
  5. Speedy-Repo.com social media
  6. Nick
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    Jun 30, 2025
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Speedy-Repo.com is ranked 279 among 493 companies in the Auto Parts and Repair Stores category

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