Spectrum.com review: TV/Internet

I called Spectrum about a remote problem! I told Martin I wasn't happy about the cost of service going up so much and he advised they would lower my cost from $329 to $195 per month if I added ADT at $50.00 per month. I had several conversations with Martin, Ashley the Supervisor and others tp confirm nothing would change with my service except the lower price. I had ADT installed and now my Spectrum bill went up to $339 per month and they claim no tie-in to ADT! I called the number at Spectrum I've been talking on and it's dicconnected!