Spectrum.com review: Formal complaint regarding release of my phone number

I recently switched to Spectrum Mobile and purchased a new phone. While at the Spectrum store, an employee attempted to transfer the data, but unfortunately the transfer was unsuccessful.

Although T-Mobile was able to reopen my account, my phone number was not fully released by Spectrum. As a result, I lost the ability to receive incoming calls and text messages. T-Mobile informed me that Spectrum must complete the release of my number before my service can be fully restored. I made a payment of $583.33, but the Spectrum representative advised that my # would be released August 29, 2026.

I am a retired senior with a chronic medical condition and depend on my phone to receive important calls.

Teresita Rodriguez-Baez