Spectrum.com review: Cancelling home internet and cable

I have had a horrendous time with Spectrum trying to cancel our home internet and cable services. We decided to switch back to AT&T and were asked to return the hardware so I packed it up and drove down to the nearest Spectrum store located on Newport Blvd in Costa Mesa. The female customer service person was very rude and would not take my cable box of items because my account had not been cancelled.

I came home and cancelled my account and when I asked for a mailing label to be sent I was told it would cost $30 for a cancellation fee. The customer service person I spoke to was Alan Parker from Mesa, AZ and he said his call back number was 866-258-0209 ex# 2005 if I needed him. Alan told me to call 833-949-0036 to get a mailing label to return my hardware. I told Alan to call that number for me and he said he would have to charger me $30 to call that number. I was on the phone with Alan well over an hour and was so frustrated that I called 833-949-0036 myself and spoke to Tim who told me to take the 3 pieces of hardware and the remote to any UPS and they are contracted and will scan the codes and return the equipment to Spectrum. Why didn't Alan tell me that?

I'm not sure if Alan Parker was his real name but he was a nightmare and trying very hard to get my credit card number to charge me $30 to cancel my account. Tim told me my account was indeed cancelled on 8/19/26 and effective 8/20/26 so I was good to go. Tim also told me that customer service never gives their last name or extension number so I'm not sure if that was even Alan's phone number.

We do currently have 2 existing cell phones with Spectrum and are paying $60 a month and I certainly hope that does not change. Please confirm that you got this email.

Thank you,

Barbara Westerlund