Menu
Write a review
File a complaint
Southwest Gas

Southwest Gas review: Bill

S
Author of the review
1:54 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I Got a bill on 7/23/21 Saying That on your last bill the security Deposit on your account was released and applied to your balance as a credit in error. This has been reversed and debited back to your account. Replaying the deposit. The prior balance is due and your security deposit is back in place we apologize for this inconvenience and please know that you will not incur a late payment charge on your next billing statement as a result of his error. And then they charge me a $30 installment plan fee When I had credit of $151.21 then 10/21/21 On that bill it says the same thing that they also made this error again. And charged me another $30 installment plan fee While still having credit on my account. And then again they charged me $30 for an installment plan fee on 11/22/21 so I called them so they could give me my $90 back that they stole from my credit on my account and I was on the line for an hour and 45 minutes finally transferred to a supervisor and she hung up on me before I even got a chance to speak acting like she couldn't hear me. Unbelievable how they're trying to steal peoples money like this they need to give me my money back or I will be taking him to court and I will be writing a letter to secretary of state and I will be contacting the news because I am disabled and the $500 credit that was on my account was put on there by a Government agency that Helps low income families, So how dare they steal that money And then refuse to return it.

Desired outcome: Reimbursement of the money they stole from my account credit.

View 0 more photos
0 comments
Add a comment

More Southwest Gas reviews & complaints

Southwest Gas - Billing Practices 40
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Southwest Gas - Service Transfer Refusal 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Southwest Gas - EEP charge
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Southwest Gas - $135.00 deposit 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Southwest Gas reviews and complaints
  1. Southwest Gas Contacts

  2. Southwest Gas phone numbers
    Click up if you have successfully reached Southwest Gas by calling +1 (877) 860-6020 phone number 0 0 users reported that they have successfully reached Southwest Gas by calling +1 (877) 860-6020 phone number Click down if you have unsuccessfully reached Southwest Gas by calling +1 (877) 860-6020 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Gas by calling +1 (877) 860-6020 phone number
    Customer Service
    Click up if you have successfully reached Southwest Gas by calling +1 (800) 331-1119 phone number 0 0 users reported that they have successfully reached Southwest Gas by calling +1 (800) 331-1119 phone number Click down if you have unsuccessfully reached Southwest Gas by calling +1 (800) 331-1119 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Gas by calling +1 (800) 331-1119 phone number
    Shareowner Services
    Click up if you have successfully reached Southwest Gas by calling +1 (702) 876-7011 phone number 0 0 users reported that they have successfully reached Southwest Gas by calling +1 (702) 876-7011 phone number Click down if you have unsuccessfully reached Southwest Gas by calling +1 (702) 876-7011 phone number 0 0 users reported that they have UNsuccessfully reached Southwest Gas by calling +1 (702) 876-7011 phone number
    Head Office
    More phone numbers
  3. Southwest Gas emails
  4. Southwest Gas address
    5241 Spring Mountain Rd, Las Vegas, Nevada, 89150-0002, United States
  5. Southwest Gas social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
  7. View all Southwest Gas contacts