Southern Sun (formerly Tsogo Sun Hotels) review: Theft from Elangeni Hotel durban

We are currently checked in at the Elangeni hotel. Whilst out today my husbands laptop and my jewelry where stolen from the room.

We where moved to another room that was already force fully broken into room. The door and locks where broken and the hotel staff had only discovered this when we had told the porter who was assisting us with luggage. The manager was calm and unapologetic and continued to investugate that room that had been broken into leaving us waiting in the passage until we told them to please move us out of the Elangeni hotel. We didn't feel safe and my children where scared.

The staff and manager where calm and said they would investigate. We are in the process of contacting the polic3 and laying a charge against the hotel. No one had access to our room besides the hotel and we want our things back. This was discovered earlier this evening and we haven't heard back from the hotel Manager to confirm who had enterrd out room after we had left.

This is completely unacceptable. We have been guests for many years and o one seems to care. No empathy and completely unapologetic management. I will not leave here without an answer and want out things returned ot else I will have the cleaning staff who cleaned my room arrested and the hotel cherged for theft.

The safety of my stay along with other guests are greatly compromised . I have family and friends as well as business acquaintances who frequent this establishment and I will create awareness about this incident and lax attitude of the 4 hotel management to prevent this from happening to future guests