The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Southeast Toyota Financepayment

M
This review was posted by
a verified customer
Verified customer

Very unsatisfied in the manner that Toyota handles late payments. No payment reminders or late payment notification, especially for the first time of a missed payment.
Auto-payment was already in effect.
Your staff is very rude at the time of speaking to a customer.
At the time of calling a customer, it is the callers responsibility to introduce themselves before demanding information from the customer.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Southeast Toyota Finance's response · Jun 20, 2017

    Your post was recently brought to our attention and we appreciate your feedback. Providing great service is our priority. You are welcome to contact us directly if you would like to further discuss your concerns. Our customers are important to us, so we appreciate every opportunity to assist. Please feel free to contact us at your convenience.
    Thank you,
    Southeast Toyota Finance
    [protected]

Responses

  • Jo
    Joshua Uhl May 19, 2017
    This comment was posted by
    a verified customer
    Verified customer

    we so understand what your saying, we're in NC as well, and we think they are very money hungry and can careless about your well being or whatever and just cares about funds and being paid...they have no right to be this way towards consumer's if you will...well i hope things work out for you as we hope for the same, but at this point they owe us money (refund) as it we're

    0 Votes
  • So
    Southeast Toyota Finance Jun 20, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Joshua Uhl Your comment was recently brought to our attention and we appreciate your feedback. Providing great service is our priority. You are welcome to contact us directly if you would like to further discuss your concerns. Our customers are important to us, so we appreciate every opportunity to assist. Please feel free to contact us at your convenience.
    Thank you,
    Southeast Toyota Finance
    [protected]

    0 Votes

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