Sorbet Group review: biosculpture nails and bad service for follow up

Two weeks ago, I went in for a set of biosculpture nails. I was pleased with the outcome, but the next week 3 of them were cracking, lifting and peeling. I then paid for the repair and had my nails sorted out, this week 3 of my nails are doing the exact same thing, which is now causing damage to my actual nail bed.

This morning I phoned Sorbet at The Zone to explain the situation. They apologized and said they would get back to me. I have had no response or feedback the whole day.

I am terribly disappointed at the level of customer service and have now paid almost R700 in 2 weeks for nails that are now damaged, with no resolve.

Please could you put me in contact with the correct person to escalate my complaint.

Thank you for you time.

Kind Regards:
Roxanne Skeef
[protected]

Sent from my iPhone