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America's SPA-MART Customer Service Phone, Email, Contacts

America's SPA-MART
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1.4 9 Complaints
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America's SPA-MART Complaints 9

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4:55 pm EDT
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America's SPA-MART Hot Tub Cover

I placed an order for a hot tub cover on 12-28-22. I waited 12 weeks before inquiring about my order. The company does not answer their phone no matter how many times you call, or how many days you try. On the day my cover was supposed to ship the owner called me acting like an unhinged maniac. I had to file a dispute with my bank and pay to get a stop payment filed with the company. Never deal with this company, I honestly feel like the owner is a legitimate insane individual who needs help.

Desired outcome: Apology from the owner. I would never expect this company to send anything to its consumers.

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5:43 pm EDT
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America's SPA-MART Spa Cover

On March 16 I order a new spa cover from Spa-Mart, I provided my credit card for the invoice, I was charged an additional $99.00 for shipping. I agreed to the charge and confirmed my order. On March 29 I got an email saying there would be an additional charge of $71.31 for shipping. That would make the shipping charge $170.31. I cancelled the order and told the company it's bad business to quote one price and two weeks later increase it.

Desired outcome: Post for other to review.

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11:29 am EDT
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America's SPA-MART Cover lifter

I purchased a new cover lifter two weeks ago. I received my receipt via email immediately. Since that day I have not been contacted on the status of my order. I have no idea if it's in production, if it's been shipped, when I will get it... Nothing.

I called three times, on automated hold. Each time it was over 10 min and each time the recording said I was "first on line".

I left three detailed messages asking for a call back, including my name, telephone number and order number and have yet to receive a call back.

I even had pay pal ask for a response and there was no response. I think it is a sham company. They said it was in stock before I ordered then 2 week later said it was back ordered. Got a refund thru pay pal. Never ever heard a word from this company. Run from them. If they are a company I would be very surprised.

I would have appreciated a call back. All my info. was on the voice mail... Three times.

What a waste of my time. Bought from a reputable company after receiving a refund from pay pal.

Desired outcome: Have them shut down so other people are not put out by their un-rofessional business attitude.

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Is America's SPA-MART Legit?

America's SPA-MART earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds America's SPA-MART to be a trustworthy company. Although there's a 11% resolution rate for customer complaints, which deserves attention, America's SPA-MART is known for their high standards and safety. If you're thinking about dealing with America's SPA-MART, it's wise to check how they handle complaints.

We found clear and detailed contact information for America's SPA-MART. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Spa-mart.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spa-mart.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a spa-mart.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

America's SPA-MART as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Spa-mart.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While America's SPA-MART has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from America's SPA-MART, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • America's SPA-MART protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to America's SPA-MART has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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6:35 pm EDT
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America's SPA-MART Covermate 1 spa cover lifter for Master Spas

Purchased Covermate 1 Spa Cover Lifter and paid extra for one that is made for Master Spas. The lifter did not look anything like the one on advertisement and it did not work with Master Spa swim spas. I tried to call Leisure Concepts but they do not provide technical support. The directs provided are a joke and they do not provide installation videos. I called Spa-Mart but they also did not have technical support. I hired a local Master Spa maintenance man who tried to install and told me it will not work. We ended up buying a Leisure Products Cover Ex Cover Valet that worked. It actually looked like the picture on the box. Bottom line Spa-mart sold me a product that does not work and refused to stand behind product. I was told I could return but I had to pay for shipping and "re-packaging" fees. I returned product (Paid $73.55 US Mail) on 6/14/21 but have not received refund.

Desired outcome: Receive full refund plus shipping and handling

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11:44 am EST
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America's SPA-MART Hot Tub Cover

This is the worst hot tub cover ever made. I ordered a light blue cover for my Jacuzzi 1 year ago, January 2020, and it has turned almost black in less than a year. I contacted Spa-Mart and they suggested I pay to ship it back to them to for them to inspect which is absolutely unacceptable. My Jacuzzi doesn't have trees or anything over it to cause this discoloration, but that was what the company blamed it on. If I could give this company 0 stars I would. Their customer service is just as bad as their covers. DO NOT BUY A HOT TUB COVER FROM THIS COMPANY, THEY ARE TERRIBLE!

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8:12 pm EST

America's SPA-MART spa cover

Ordered a cover from this company on 9/22/18, at the time I was informed delivery would be 6-10 weeks as they were a custom facility.
On October 29th they told me 3-4 weeks.
On November 25 after I emailed them again I was told it was shipping on Thursday December 6th. On Friday December 7th I email again asking if it did in fact ship and could I have a shipping number, No Response
I emailed through Paypal on Monday Dec 3rd again asking for a shipping number or confirmation that my cover shipped, again No Response. I wrote through the company web site on Wednesday December 5th again if my cover shipped again No Response.
After waiting now 12 weeks I really would like my cover that I paid $457.00 for.
I guess my next step is to elevate to a formal dispute with Paypal.
All I want is what I paid for 12 weeks ago

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Jesus Crist
US
Feb 06, 2019 6:26 am EST

I just ordered also, going to cancel and get paypal refund. Company is scam.

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C
4:40 pm EDT

America's SPA-MART customer service... or should I say... lack of customer service

I purchased a new cover two weeks ago. I recieved my receipt via email immediately. Since that day I have not been contacted on the status of my order. I have no idea if it's in production, if it's been shipped, when I will get it... Nothing.

I called three times, only to be left on automated hold. Each time it was over 10 min and each time the recording said I was "first on line".

I left three detailed messages asking for a call back, including my name, telephone number and order number and have yet to receive a call back.

I would appreciate a call back. All my info is on the voice mail... Three times

C waldron

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Jesus Crist
US
Feb 06, 2019 6:24 am EST

I am having same issue, just tell approximate shipping time.. WtF

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11:57 am EDT

America's SPA-MART Spa cover

I have bought two previous spa covers from Sonshine Spa Company and ordered a third recently. I was told Spa-mart was still the Sonshine "sister" brand. This has turned into a very disappointing experience. At first I sent them a the diagram I had used before, which worked perfectly. The cover that arrived was hinged in the wrong direction. They said they could not find the diagram and hence did not take any responsibility for their error, but took the cover back (my expense in shipping) and said they would send a correct one at their cost. Before agreeing to this I asked if there was anything further I needed to do to insure this one would be correct. I was told "no problem" that it would be perfect. When it arrived the straps are in the wrong place, and when I sent them a picture and description of the problem, then said "but they are on the right side, we did out part". I am now disputing that charge with my bank. This sounds very similar to other complaints I have now discovered too late.

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1:03 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

America's SPA-MART Poor product and customer service

I purchased a hot tub cover from Spa-Mart.com last November 2009. The cover arrived with the tie-down straps on the wrong side. I called the company, and spoke with a female that I supposed considers herself to be the Customer Support person. She asked for pictures, which I ended up sending three times.

When I initially inquired about covers, she was quick to return my emails. When I sent the pictures as requested, she never acknowledged.

This company's customer support methodology is to ignore, and hope you'll go away. Apparently it must work, because I have come to the conclusion that I'm wasting my time trying to obtain any repair for the product. I will have a local upholstery shop correct their mistake.

If you are looking for a hot tub replacement, DON'T buy from Spa-Mart. Aside from their poor customer support, and lack of understanding their own website diagrams for strap locations, the quality was medium at best.

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Mark Abramson
Sandia Park, US
Sep 07, 2021 11:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are liars. Con artist who try to take your money and not deliver the product.

D
D
denkopf
US
May 16, 2017 11:07 am EDT

I too now have a problem this this Made In America. One of my tie down straps was never properly fastened to the main cover and came undone. Spa Mart clams it was due to wind damage, bull if the wind had pulled the strap out there would have been either the trap ripped or it would have pulled out of the cover causing a tear. It did not. the edge of the strap is clean no tears. there is stitching breakage on the flaps only not the main structure. I sent photo showing this and they will not admit to manufacturing failure. We went back and forth several times and I was switch to a Jason. no help. they keep blaming it on the wind. If it was the wind the strap would have been ripped out causing a large tear.
The said that they would fix it if I pull the guts out and send back the cover, I would have to pay for shipping which would be big $$$ and cover my Hot tub with a tarp. they will not tell me what the turn around time is.
Do not purchase from them Not happy at all.

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Tim Joyce
Dearborn, US
Dec 23, 2011 11:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

At you received yours. I am still waiting. it was promised this week and it never arrived. There is no communication as to its location.

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S
SPA-MART
Middletown, US
Mar 24, 2010 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When this complaint showed up on another complaints website a couple of weeks ago, we responded inviting the customer to contact us to discuss this issue. We were never contacted. Now, an identical word-for-word complaint shows up here under a different name. Our offer still stands for the customer to contact us about their issue. I have a feeling we won't be hearing from them.

- America's SPA-MART Customer Service

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Overview of America's SPA-MART complaint handling

America's SPA-MART reviews first appeared on Complaints Board on Mar 24, 2010. The latest review Hot Tub Cover was posted on May 3, 2023. The latest complaint Poor product and customer service was resolved on Mar 24, 2010. America's SPA-MART has an average consumer rating of 1 stars from 9 reviews. America's SPA-MART has resolved 1 complaints.
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  1. America's SPA-MART Contacts

  2. America's SPA-MART phone numbers
    +1 (800) 823-3618
    +1 (800) 823-3618
    Click up if you have successfully reached America's SPA-MART by calling +1 (800) 823-3618 phone number 0 0 users reported that they have successfully reached America's SPA-MART by calling +1 (800) 823-3618 phone number Click down if you have unsuccessfully reached America's SPA-MART by calling +1 (800) 823-3618 phone number 0 0 users reported that they have UNsuccessfully reached America's SPA-MART by calling +1 (800) 823-3618 phone number
  3. America's SPA-MART emails
  4. America's SPA-MART address
    1228 Castle Drive, Suite B, Mason, Ohio, 45040, United States
  5. America's SPA-MART social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
America's SPA-MART Category
America's SPA-MART is ranked 44 among 66 companies in the Wellness and Spa category

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