Minato-ku, New York
Japan - 108-0075
2235 Shepard Avenue East, Suite 700, Toronto, ON M2J 5C2
I was really disappointed with the Service provided by sony Authorized Service Center ( ACCEL ACADEMY, NUNGAMBAKKAM) i am fond of Sony Products ( Camcoder & camera), but recently i have purchased Sony Ericsson Mobile J230i. I hardly used 2 months & it got Display Problem ( Hearing All j230i has display issues.
So i went to Sony Authorized Service Center ( Accel, Nungambakkam). They told me we have to replace the display. I gave my mobile on 11th May. Till now ( 26th May) getting the same answer that Display is out of Stock.
I am really fed up with their response & even sony Ericsson customer care doesn't give any complaints ID also. Don't know how do we track our complaints...
I have decided not to purchase any more Sony products here after. Don't know how to bring this issue to Sony Ericsson. Better to avoid the problem (not to buy their product).
Good bye Sony Ericsson.
I bought a sony ericsson k750i in march 2007.Last week suddenly it got switched off and doesnot boot up. So i took it to the service center at nungambakkam Accel. There the person opened the set and brought a chipset kind of thing and pointed to a small pointed brown spot and told us that we have poured coffee on it. I told him we didn't do any such act and asked him how he came to such conclusion when there is a single spot and if coffee was poured it should have spread. We even pointed to him that that spot seems to be something from the handset. He said there can be no problem from the handset and he has no time to explain us and added we don't know that and all. It has liquid and i don't have time to hear your stuff. If u want your phone to be serviced hand it over or you can take that back. For that we told him we have bought the phone for nearly 10000rupees and please do consider what we are explaining. For that he replied i have even 20k phones for service. He said i will book this only under non warranty. He added that that is the last point of contact and told us to take the phone away and not waste his time. He said he will charge us and also our warranty will end if its booked under non warranty.
Then why the hell do they have authorized service center? I really feel disgraced over his behavior. No respect for the customer also he was interested in booking the phone under non warranty and charge us. The phone is only 3 months old and i am sure of no liquid or coffee pour in that for sure. Even if thats the case he should be able to justify that but he behaved so rudely.
Very unprofessional behavior i didn't expect this from sony they are known for their quality products.
I have purchased K750i (IEMI: [protected]) on 14/10/06. Recently some how there was a problem with keypad in my cell & then I had given to Service Center (code: 2000998) at Valsad-Gujarat, India. They found the problem Fault code: 16HW part. Part No: 5018010215R). They had formatted all my data from my cell without any intimation to me.
The WO No: SE07-B26-0703013.
Instead of this cell they gave I used one K750i (IEMI: [protected]). But within day the software was corrupted. So I again gave to service center. The WO No: SE07-B26-0709005 dtd: 09/july/2007.
I am not satisfy with Sony Ericsson service so I request them to take any further action to rectify my problem & I hope that I will get the new K750i with sealed one.
The contact no of service center is +[protected]/259452 & my contact no is +[protected]/+[protected].
Bought a Sony Viao Laptop Model #PCG-4K1L (VGN TXN25N) for $$2,555.59 at Best Buy. After 3 months of occasional use at night to check e-mail showed vertical red and blue lines on the screen and a white streak on the top left of the the screen. Since I could not return the laptop to Best Buy because of the 14 day return policy, had spoke with the Sony Technical Support, who after describing my problem assured me that it will be fixed and covered under the terms of the one year warranty under Sony. Sent it to Sony repair who had informed me that there is physical damage in the laptop though I did not drop or in any way harm the notebook. I am being charged with $727.99 to replace the screen because as I was informed by the Sony Repair Center that I damaged my computer. I insisted that I did not in any way DROP, or harm my computer. I argued that I have several computers at home and a Dell Inspiron 8100 and up to now , I have not had it serviced. How come that with the new laptop which I only use occasionally, after 3 months I am already having this problem and that Sony could not even honor the warranty. Besides , if I dropped my computer, there would be marks or scratches either on the screen or the top. Now I am so dis satisfied at their product that I would like to just return it but if you ask Sony Support on what number to contact, they would not provide you the correct number. Have asked for the phone number to the Executive Review Committee at Sony in Fort Myers , Fla but the Sony Support would elevate the call for a simple question.
I feel as if I am being cheated by Sony Ericsson Service Center guys. They say that my cell has been...
I bought sony ericson w300i on 24 march 2007, in the month of june on date 8/6/o7 my phone suddenly gt hanged and then it neva turned on... i thought its sum software trouble and i should take it to service center nearby... on 9/06/07 i took it to TELERIKSON, NEHRU GROUND, FARIDABAD... i was told about some software trouble in phone and was asked to come on tuesday dated 12/6... as being told i reached the service center and i was not delivered my phone back, despite this they forgot to give me job sheet earlier for which they created scene. And as i had my battery along with me they finally realized their carelessness and gave me job sheet and told me to come on Saturday 16/6... meanwhile i called them repeatedly to ask for update but there was nobody to pick up phone... and on wednesday wen i called them they said phone will not be delivered as there is some other problem in it. As i was not getting any proper reply, i preferred going to them and ask, beside helping me some MR.KISHAN misbehaved with me,after certain point he asked me to come on wednesday dated 20/6... and even then they have no answers to my questions. In fact they are also confused for the job sheet no. they have given to me. The another excuse was to call them finally on saturday and take my cell back surely, bt even then they didn't give it back... and the way they treat is pathetic... Meanhwile i had even complaint about the matter at the main service center, at Okhla, no action has been taken by them also till date...
I don't know what is the problem with my cellphone and what is the current update wid its condition... nobody is replying, n i feel either they have misplaced my phone or they still haven't corrected the problem. And now i feel going to consumer court and also launching a complaint with RTI for not providing me with the required information regarding my cellphone.
I am a media person, its a regular job for me to b updated with my news feed thats to be submitted with the organization i am working with and these days not only i m suffering professionally, my organization is also suffering coz of this hampered communication system between me and them. My job is at stake and they are not taking this thing seriously and beside understanding the problem of a customer, these people are misbehaving and misdirecting me with irresponsible answers?
If i am bearing the technical cause of delay, being the loyal customer. One pays so much for a product for not only its features but also its after sales service. And sony people are not concerned about their customers getting troubled... I have lost my patience now, and i feel some serious action has to be taken against such a irresponsible behavior by service centers... n i even afraid they must have ruined the external condition of my very new cellphone... i am in so much tensions... kindly help and direct me to right direction...
I had a bitter experience with Sony Ericsson's P990i product and one of Sony Ericsson's certified...
I purchased this product at kathmandu nepa hima trade links pvt ltd in nov 2005 warranty certificate 8060 serial no. 1326244. I have been using the camcorder since then but not regularly only on occasions. Yesterday all on a sudden the lcd went blank. No display absolutely. The product never fell from hands and no kind of rough handling has been done in the past. Although the touch panel seems to be functioning it is of no use since there is no display. No light on the screen, so cant make out anything. I am very upset and surprised about the reliability of this product.
I submit my W810I stereo speaker for replacement vide complaint ID # [protected] on 13 march 2007 at Anubhav Electronics, Shop No. 27, Seawood, Nerul, Navi Mumbai-400 706 (Authorized service center of Sony Ericsson). The sad service center is lockout as on date.
I had purchased the new W710i phone on 21st Nov 06 at Sony World - Kormangala. 4 months from the date of purchase ( in the month of February 07 ) the outer rubber panel of the phone started coming off. As you know that the walkman and radio operation buttons are on the outer cover of the phone it had become very difficult for me to operate the phone. I took the phone to the Sony world shop and the manager there suggested I talk to yourself regarding the same and I did meet you and showed you the condition of my phone.
It was then that Mr. Shoji spoke to Raju at the service center ( Salora ) and provided me with a phone replacement. But when I questioned as to is there any guarantee if this is not gonna happen the second time Mr.Shoji had promised me stating that this time you please take this and if it happens again then I will assure you that I am OK for you to go for a different model of the phone and that I should bear the extra charges that would be applicable when taking a different model of the phone.
But 4 months post the first replacement of the phone the rubber panel has come off again. I spoke to Raju at the service center and he tell me that the earlier lot of handsets were defective and when the phone replacement was done I was again given a phone from that defective lot itself. So now that they have received a fresh stock of panels which are free from defect they will replace the panel for me.
I am not really happy with the product or the service. I have invested 14400rs in buying a phone that is good in terms of feature and Sony being such a big brand which is free from all flaws. But the response I am getting this time is not really acceptable, can you or your higher authority or Raju give me a written guarantee that this time after getting the panel replacement the same problem will not re-occur. What should I be doing if it reoccurs.
I purchased a sony big screen tv after 2 years had all three crt's go out sony said warranty was up and 1 month after having service people look at tv and tell me what was going on sony put out a recall on that very tv in regards to very issue I was having after numerous calls and fighting they shut the door on me not covering the very recall that was wrong with the tv. I even stated I would pay for labor if they paid for parts meeting them half way the refused so after today my 8000.00 worth of sony products will be replaced with another brand name. Do not buy a sony anything they do not stand behind there products...
I had won a bid for the camcorder which promised the camera +Mini DV cassettes. The ref for the order was [protected]. The payment was collected in advance which is around INR 18500. The auction was on on 15th Feb and payment collected instantaneously. The supply was made in a shabbily packed carton on 26th Feb. To my surprise the promised cassettes (SONY Mini DV - 5 nos) was missing. I took it up immediately with Indiatimes auctions through online feedback and followed up with a number of calls at toll free no *[protected]. Everytime the call centre chap made me repeat the story, the next day I receive a call from iniatimes that delivery shall be made in 3 days and the story repeats endlessly. For the past one week, the call centre guy tales that someone senior will get back t0 me in 20 minutes but I do not know the benchmarking for the timescale indiatimes adopt. I am frantically searching he email or tel. of the CEO of indiatimes auction so that I can have a personal talk with him to get his opinion that someone who as paid around Rs 18500 on blind faith will not follow up endlessly for goodies worth around Rs 500.
Such a bitter experience and taste it left in me that i have decided not ever to go for online purchase on indiatimes auction(india). My mobile no is [protected] (new delhi). I hope if someone can help me to get to the ceo so that i can see an end to this impasse. Else as a last resort i shall take resort to the managing director, times of india.
I bought a Sony Handycam (Model DCR-HC40E) 3 years back from Delhi, India. After using it for a week, I confronted with a problem. The LCD screen of my handycam stopped working, though I was able to take shots using the View Finder.
I am a resident of Jamshedpur, India and when I contacted the Sony Service Center in Jamshedpur, they took my camera and sent it to Ranchi Sony Service Center for the repair. I got back the camera after 1 week and they didn’t charge me anything as it was under the warranty period. The LCD Screen started working and all this while I was happy with the usage of the camera. I would also like to mention here that am very careful and particular about the maintenance of my handycam.
I am on a vacation in Singapore and my camera was working PERFECT the first 2 days and let me took a lot of shots (still as well as video). One morning out of the blue, when I switched on the camera, I faced with the exact same problem (LCD screen blank/not working, even though the battery was fully charged). And when I tried to switch into the View Finder mode, it displayed me an error E61:10 and zoom, autofocus all stopped working. The picture is blurr and I cannot see anything basically.
I was not able to find any information pertaining to error E61:10 from your Sony website, and when I did a Google search I was amazed to see a lot of people faced the same problem and the solution they gave on the following sites surprised me:
The solution given on all these sites were to SMACK the CAMERA!!! See the sample text below:
Now the fix you will not believe, nor did I at first, but requires you to power off the unit completely and "Smack it" a few times fairly hard. Now you may do this at your risk, but I swear it fixed mine and all the other people listed at the above web site. I thought it was a joke - but it works!
Try turning the camera on and give it a big whack on a hard surface.Turn off and see . 3-4 for times should work. A stuck lense problem. I am NOT ready to do this on my precious possession and that’s why am writing this mail to you, so that I get to know what does the error E61:10 means and how to get my camera back to running and functioning mode.
I have very high regards for all Sony products and I am sincerely hope my trust on ur brand is not lost.
I am so mad that I can't even think straight .. It is a long story, to make the long story short DO NOT...
I got sony mhc-rv22 deck in june 2005 with warranty of 1 year. From the last 3 months or so, the music system...
I had bought sony cyber shot model no.DSC-S600, digital camera bearing serial no. 8421440 on [protected] from 'TARANG'S' Bhopal vide cash memo no. 1356. The machine started malfunctioning from oct. 2006 onwards: the screen would read ' turn the power off and on again', next the shutter jammed. On submitting it for repairs at the service centre, it's motor to shutter was allegedly replaced. I was told that either the motor had gone bad or the camera had been dropped, I am sure the latter was not the case. The camera functioned for a couple of weeks, then reverted back to its malfunctioning mode. Shutter lens don't move at all. On notifying the service station, I have been made to understand that it is me who is either dropping or banging the camera. The statement is devoid responsibility & utterly obnoxious.
own a SONY Handicam (Digital Camcoder ,DCR HC21E ) which was purchased one year ago.However, I have used thi...
I bought a new w810i on 13th of January and right on the next day i found that its memory card was right protected and then i gave it to the service centre it took a week nearly to get it replaced.
After having it back i found that the internal memory of phone was just 10 mb now. I asked from all my friends and i searched it on internet thats its internal memory is either 20 mb or 41 mb so when both of the things that is the device and the memory card were having faults how the company that is sony ericsson dared to seal that box having a write protected memory card and a less internal memory device is it fault of the company or it is the shopkepper who gave the wrong box. Whom should i complaint i mean that the consumer takes a phone to give it or leave it in the service centre I truly suggest the company to change there slogan to this that is take a brand new phone from us and leave it at service centre for just for its care.
Product Category : Video Cameras
Model Number : DCR-HC21E
I own a SONY Handicam (Digital Camcoder ,DCR HC21E ) which was purchased one year and 2 months ago (23rd December 2005).However, I have used this camera only less than 5 hours so far for recording video. I confronted with a problem when I tried to download the content of the tape(cassette)into my system using the USB cable as per the instruction provided in the user's manual. After downloading a part of the content my computer got hung and stopped responding. When I restarted the system, I found that my system was not detecting the Handycam. My computer is powered by a Pentium 4 with Widows XP operating system. This was the first time I tried using this feature ( content transfer from Tape to the computer)of the product. I approached I the nearest Authorized Sony service centre with the camera and after inspecting the equipment, they informed me that the circuit board has to be replaced to rectify the problem which would cost me more than Rs. 5000 minimum.!and there is no warranty for the replaced component! Moreover, the exact reason for failure is not known to the technicians ! I am very much disappointed with this type of product failure that too ,in the first instance of using a key product feature. These is no warning or precaution in the manual about this kind of susceptibility of product failure to alert the user. In fact , this is one of the main features that motivated me to invest in this particular product.
Now , I really have doubts about the reliability of Sony s latest products , especially with Camcoders. Is the technology used in Sony Camcoder prone to failures like this? Why a core feature of the product ( transferring the content of the tape to a computer through USB cable) that is expected to be used very often fails like this? Have your R& D team or other customers ever confronted this problem? What should I have done to prevent this problem under normal circumstances?
Sony India customer care team and the people at the local service centre were not given me a proper and convincing answer as to why my instrument failed under normal conditions.Even after thorough examination they gave me only a few possibilities and probable causes for product failure which are ruled out beyond doubt in my case.. I still feel that company has the accountability to their customers who relied on their products ,to ensure that they have offered them a trouble free and durable product. Since my experience with both local service centre and Customer support team are not satisfactory I feel that justice has not been done to my case.
These are my conclusions based on my experience with sony product & Customer support:
1.The Sony Handicam that I purchased is prone to failure under normal conditions.
2.The service support team is not competent enough to detect the exact cause of the problem ( after thorough examination) other than giving assumptions ( which are ruled out under normal user environment.)
3.After sale service and support are not pro- customer oriented.and there is no accountability on company's part for product failure.
4.Buying Handicam products of Sony is not advisable.
I purchased a sony tv, model SZ29M80 from Jumbo Electronics in Dubai, UAE on 10/08/2006 and on 30/01/2007, it...