Solar Illuminations
Reviews and Complaints

Doohhhhh! pddba hasn't anyone told you that you don't need HTTPS on a web site. It’s not compulsory. This “.biz.” site doesn’t even take orders or process orders. HTTPS is only required on specific pages of a web site such as check-out pages. The rest of a web site does not require HTTPS. That is common knowledge. Even with a totally basic understanding of web security somebody would know that. Furthermore, most e-commerce web sites use and external payment processing company to collect the secure information. When transferred over to such a provider those sites are always HTTPS. That leaves the original web site to remain HTTP because it doesn't need HTTPS.
So pddba you really should get your facts straight first before you go accusing and pointing your viscous finger around. Because now you look really stupid because you got it all wrong.

pddba is a ###. The web site www.solarilluminations.biz isn't even a shopping site. It never has been. There is no where at that web site where you place an order and there is no credit card facility at that web site. So pddba is as dumb as dumb can be. No wonder this person remains anonymous!

Do you realize this guy wanted to light up a 7 foot tree with a $24.99 light? The description of the PP09 says it is to be used for small trees and shrubs. 7 foot is not a small tree. It also says that it has 1 LED, if this person had some commen sense 1 LED isn't going to light up a 7 foot tree. It seems to me the person was trying to get the output of a $300 floodlight (which is what they would have needed) from a 24.99 single spot light.

In regards to WD40Plus
To me it sounds like you don't know what you are talking about. I purchased 2 FL06 floodlights from solar illuminations and they work perfectly. I purchased it to light up my 16 ft palm trees and i love them. I know the type of solar lights you buy from Lowes or Home Depot are questionable, but these floodlight systems are amazing and put out the light output I'd expect from an electric light.

Fort Meyers, I feel your pain. The fact is that integrated Solar Lighting doesn't work. Seperate solar panels and seperate batteries usually won't work either unsless your investment in closer to 1, 000 bucks. I've seen a few installations using 1 sq. meter panels and expensive batteries that will supply 5-6 watts of power (enough for a good LED) for a significant time but most of these pre-packaged systems like the one you bought are crap. If you are trying to light something within a couple hundred feet of a 120volt power source you're better off installing a low voltage system that will more than adequately light your subject.

Purchased 3 lights. Two have not worked after installation. Loose wires! Not even assembled correctly. Sloppy work for a whole lot of money. Would not recommend Solar Illuminations. Mary P., Texas

Maybe cheeky monkey should admit he and his family own the company!

I also experienced rudeness from this company. I have to admit that I was foolish to make the purchase not having read the terms and conditions with sufficient care. Had I done so I would have known that they make a big thing of 'working days' which are only mon-thurs minus any public holidays, and take no responsibility for late delivery; also that they operate under Florida laws. I was buying the product for someone who was going to leave the UK for 2 years. I assumed that a .co.uk address meant that the product would be posted within the UK and that paying extra for the express service would ensure that it arrived within the 4-6 days mentioned. I phoned a few days later and was grumpily told that they could not track my purchase but it had been dispatched. In fact it arrived 11 days after dispatch. I experienced more rudeness when I phoned for a return. Now, reading the terms and conditions of this it is clear that the cost of returning it to the USA plus the 20-25% they deduct from the refund as 'restocking fee' means that it is not a sensible option.

Installed the PL05 in May 2010 and it stopped working in September 2010. Don't order from this company.

The real problem Victor is that even if the solar light comes on it doesn't produce enough usable light to illuminate anything. Solar lights are a complete waste of money. Period! You'd be better off saving your money and buying a good flashlight or spending a little more and buying a "real" light.

I am very impressed with the quick and courteous handling of a problem I had
with one of the light strings I purchased from you. Your phone
representatives asked thorough questions as to what the problem was and what
possible solution would remedy the fact that after two days only 24 of 50
lights would light. I was told to turn them off for a few days to let them
charge fully and if they still did not light to call you back. I did this,
but they still did not light. I called you YESTERDAY and was told a new
string of lights would be sent. The new lights were just delivered--received
within 24 hours of my call to you---UPS delivery from west coast of FL to
our east coast home!

I have used this company several times of the past few years. I have always got great service, great products and competitive pricing. When I have needed technical assistance this company has always been their to help. I have recommended them to others and will continue to do so. I understand their returns policy and it appears no different than most other web stores. I also understand they serve tens of thousands of customers annually, around the world, and are expanding their operations to meet high demand. It is companies like this that are good for the USA when so many others have failed in these troubled economic times. Their products are also good for the environment and that is what I care about most. Keep up the great work Solar Illuminations and ignore the tiny handful of customers like this, that blame others for their own mistakes!

This company is WORTHLESS. I purchased the PP07 spot light. This light hardly emits any light at all. When I asked to return it, they replied since I have used it, it cannot be returned. In order to purchase a worthless product from this company, they have you initial on the net a boiler plate full of fine font about their unconscionable return policy.

They actually have the nerve to say that it is customer error that we purchase a totally worthless light. STAY AWAY FROM THIS COMPANY!

Moreover, this is a scam of a company that has rude obnoxious people at customer service.

Paid 358.00 for 2 solar lights, faulty lights, company refused to refund, wanted to charge to repair, reported to BBB, basically said "SO What". Feel free to contact me for "full" story!

This anti American company selling to Americans knows that they have inferior products made in china. Our company made a $5000.00 mistake and bought a solar of-grid street light that has been a nightmare since it was purchased. LET THE BUYER BEWARE!

In response to John6356, "who pissed in your wheaties?" The man spent a 185$ on a light. It should work for more than three months regardless of what the warranty says.

In reponse to solarilluminations, you should be ashamed of yourself. Stop selling crappy product and profitting off of the ignorance of the general public. Solar lighting for almost every scenario is a waste of money.

This person is obviously acting like a 'brat'. If the warranty had expired then the warranty had expired. What is the point of retailer or manufacturer setting a warranty period if the customer wants it to be infinate or wanys it to be extended just to suit them? No doubt the warranty period was made fully aware to this person BEFORE they made a purchase. So what's the point of complaining later? That company probably has thousands of other satisfied customers and this is just one person bratting because they are not getting their own way! You take a chance on anything you buy these days, specially once the warranty ends. That's why there is such a thing called 'extended warranties' if it concerns you that much. No point in complaining if you didn't take such an option. If they helped you out with troubleshooting it sure sounds like they offered you out of warranty support. Well that's a rare thing these days. There are plenty of companies out there that even charge for out-of-warranty support (computer and printer manufacturers are just 2 examples and their products are not cheap). This complaint certainly doesn't sound like that company doesn't care. Instead, it sounds more like you just want to sound off about your own bad luck. That's not a complaint.