Solar Illuminations reviews & complaints
Solar Illuminations complaints 5
Solar Illuminations - unsecure site
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Solar Illuminations - Nice products and great service!
I have used Solar Illuminations several times over the years for sign lighting fixtures that our company use in remote sites. I have never had any complaints with their products or service. Their customer service and technical support departments are helpful, supportive and very knowledgable. I guess its hard to please some people and others are only happy when they are complaining, that's why you have sites like this that ONLY accept complaints and don't want to hear about postive reviews. Go figure...
Solar Illuminations - Bad Quality Product
I purchased a PP07 spot-light from this company. The company's website advertised that it "is ideal for spot lighting, highlighting, footlighting or uplighting...Fitted with a SIEMENS solar panel with two super bright LED bulbs..Great for uplighting your very small trees, shrubs and other garden features or spot light ornaments."
I placed this spot-light 18" away from a 7 ft tree where the leaves start at 3 ft. This spotlight did not shine any light on the tree. It was like having no light on it at all. The next day I tried to return the product. The company responded that since I "used" the product, I cannot return it pursuant to its return policy that I agreed to when purchasing the product. Now, the terms and conditions is long about 4 or 5 pages of single space in small font with no bold or capitalized writing. Clearly an unconscionable practice. Moreover, according to this company as soon as you use the product, you can no longer send it back. How the hell are you supposed to know if the product works without using it?
Finally, the customer support and manager at the company are not only rude and obnoxious but ANTI-AMERICAN as well. Here is a portion of the email that they sent back to me:
" You just go do what American's are best at, suing each other, in the 'Land of the Lawsuit'.
You signed an agreement and that is final. Don't sign something you can't agree to.
Bring your suit (for $24.99) down here to Lee County FL and we will gladly see you in court, in person.
The conclusion is YOU bought the wrong product for the application you require. That is not our fault and not the fault of the product."
It is not my fault that the spot-light does not work, it is the company's fault. What is so hard to understand that a spotlight is supposed to illuminate an object. If it does not, it is not a spot light. Here is a picture of the spot light at work. AS you can tell, there is not one bit of light shining on this tree from the spotlight.
Solar Illuminations - Rip off
Paid $185 for a solar floodlight(worked ok-not very bright)it stopped working after 3 mnths (just as long as thier WARRANTY)tried a new bat. ($30+)still didnt work, they told me to follow their troubleshoot (no luck) and i am basically out of luck. They just dont care! dont buy from them, you're just taking a chance that your product will work after the warranty expires.
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