- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
I am filing a complaint against Snappr **** for non- delivery of service transacted
I am filing a complaint against Snappr *** for non- delivery of service transacted. I booked a photoshoot with Snappr via their website for Friday, 29th October at 2:00 pm. It was confirmed and the shoot was held on the day. I contacted Snappr to enquire the length of time it would take to receive the pictures back. They confirmed that the pictures would be ready after 48 hours, to which I contacted them numerous times on the status and update of the pictures, and whether I could get them sooner as they were needed urgently. I contacted the photographer also to communicate the urgency with which I needed the photographs, to which she assured me that they would be delivered in the 48- hour time- frame. I communicated with the Snappr customer service team numerously via email of my urgency to get the pictures back within time, to which I received no response and very little assistance. I was told by a rep that the pictures would be delivered by 3:00 pm on Sunday 31st October, and was assured they would be delivered by the 48- hour ***. I however, received no pictures even up to 3 days (72 hours) after the shoot. I contacted them severally stating that it had been almost 3 days since the photoshoot and that the pictures were yet to be delivered, to which I received no reply and nobody answered the numerous *** tickets I left via their website. I was not given any information on the status and delivery of the pictures, instead I was lied to about the whereabouts of my pictures and the delay that they were having from their Design Team in delivering their promise to finish and submit them to customers within 48 hours, as was promised in the terms and conditions on their website. I contacted my photographer to have the unedited pictures sent to me instead, as I needed them urgently, to which she stated that she was not allowed to send them. However, when I had previously spoken to a member of Support, they had said I could get them instead if I needed asap
The complaint has been investigated and resolved to the customer’s satisfaction.
Name:
***
Snappr Ticket Number:
770082
Detailed Summary of Incident:
1-Hour, Value package, Other shoot was scheduled for Friday, October 29 at 2:00 PM BST. The client reached out and requested a full refund for their payment as they experienced a delay in delivery of their photos. The client was initially informed about the delay and they have been given a partial refund of 10 for the inconvenience caused by the setback. The client expressed they would like to get a full refund instead due to the resulting financial loss they experienced from the issue. The clients request was reconsidered and a full refund was processed for the customer.
Actions Taken by Snappr:
Full refund processed for client due to a delay in submission of photos.
Resolution Given:
Full refund
Snappr reviews 0
If you represent Snappr, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Snappr
The process of booking a photographer on Snappr is simple and hassle-free. The customer first selects their preferred photography category, then enters their location and preferred date and time for the shoot. Snappr's algorithm instantly matches the customer with the most suitable photographer available at that time and in that area, ensuring that customers receive the best photographer for their needs. Customers can view the photographers' portfolios, compare pricing, and read reviews before booking.
With Snappr, customers can expect friendly, professional, and skilled photographers who utilize the latest photography techniques and equipment to deliver beautiful images. Snappr ensures that every photo captured tells a story and captures the essence of the moment. The platform's photographers are trained to work in various settings and have the flexibility to work around the customer's schedule and location.
Snappr's innovative approach to booking photography services has made it one of the go-to platforms for anyone looking to capture beautiful moments in their life. Whether it's a family gathering, a graduation ceremony, or a real estate shoot, Snappr ensures that customers receive stunning, high-quality images that they can cherish for years to come.
Overview of Snappr complaint handling
-
Snappr contacts
-
Snappr phone numbers+1 (844) 376-2777+1 (844) 376-2777Click up if you have successfully reached Snappr by calling +1 (844) 376-2777 phone number 0 0 users reported that they have successfully reached Snappr by calling +1 (844) 376-2777 phone number Click down if you have unsuccessfully reached Snappr by calling +1 (844) 376-2777 phone number 0 0 users reported that they have UNsuccessfully reached Snappr by calling +1 (844) 376-2777 phone number
-
Snappr emailsmarcus@snappr.co84%Confidence score: 84%support@snappr.co83%Confidence score: 83%Supportremittance-advice@snappr.co79%Confidence score: 79%media@snappr.co77%Confidence score: 77%Communication
-
Snappr address50 California St Ste 1500, San Francisco, California, 94111-4612, United States
-
Snappr social media
Most discussed Snappr complaints
I am filing a complaint against Snappr **** for non- delivery of service transactedRecent comments about Snappr company
Im hoping no one else goes through this
Art Rich Photography
1 review
Alamy Images India Pvt. Ltd.
1 review
Picture the Magic
10 reviews
Adobe Stock
3 reviews
AdRev
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Horrible customer service no one calls you and there is no number to contact to reschedule after paying 468 for a 3 hr booking and needing to reschedule I cants even get to. No response and no ability to fulfill the confirmation of the photoshoot what was rebooked than the photographer sent a text they couldn’t do it.