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Snapfish

Snapfish review: Horrible company

R
Author of the review
8:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

When UPS delivered my 130 photos of items in my home to the wrong address, Snapfish refused to call UPS. UPS won't allow you to contact them unless you were the shipper. I emails both the CEOs of UPS and Snapfish and they ignored me. Here is what happened:I ordered photos of 132 items in my home for insurance. I used Snapfish to make the photos. They sent 2 photos in one envelope and 130 in a separate envelope due to the size difference. UPS was horrible. This morning I received a notice that they were delivered and were signed for by someone named Mary. I have no idea who she is but she doesn't live here and my neighbors do not have any Marys living there. You cannot reach a live person at UPS as their automated system blocks you. I even tried two different UPS stores and they were rude and said there is nothing they can do and there is nothing anyone can do. So, I wrote to their CEO and some of the executives at UPS and Snapfish with no reply. the issue is that whoever signed for my package now has 130 photos of my things in my house and has my address on the package. Snapfish refused to contact UPS and said they could ship me out another set in 6 days. I told them that the issue is this person signed for my package and it doesn't below to her. And now she knows what is in my house. UPS just ignores the fact that one of their employees delivered my package to someone else. Writing to their CEO does nothing. I told Snapfish I will not buy from them again as I won't buy from anyone that uses UPS shipping any longer. UPS has gotten to the point that they think they can do whatever they want and there is nothing you can do about it. I'll will always check if a company uses UPS going forward and tell them I can't buy anything from them as UPS is not reliable and doesn't seem to care about endusers.

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  1. Snapfish Contacts

  2. Snapfish phone numbers
    +1 (800) 558-8224
    +1 (800) 558-8224
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    +1 (800) 634-4500
    +1 (800) 634-4500
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  3. Snapfish emails
  4. Snapfish address
    303 Second Street, South Tower, Suite 500, San Francisco, California, 94107, United States
  5. Snapfish social media
  6. Janet
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    May 14, 2025
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Snapfish Category
Snapfish is ranked 7 among 59 companies in the Photo Services category