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A friend and I arrived at Smoothie King (SK) at approximately 7:20pm on 1/23/24, and parked to get a smoothie while dropping off my friend. I saw the towing signs but knowing I was getting a smoothie I knew I should be safe to park. I walked my friend to their work (right next to the SK), then went into SK to get my drink (have the receipt). I walked out and my car is being towed by the Green Acres towing company. The driver made me pay him $140 cash to drop my car (attached the receipt), he said I left the parking lot and wasn't a SK customer. Showing my receipt, he claimed I left the parking lot so he could tow me even though I was a customer. I returned to the SK employees to see if they could help, and they said I should not be towed but this did not stop him from holding my car hostage. I believe that Smoothie king has a special place in the New Orleans community and based on the store employee's response to my car being towed, Smoothie King will do the right thing in my case as a paying customer so that I will continue to get my Gladiator coffees when I need a post workout boost. I would like to be a customer in the future, but I cant see myself or anyone I tell going back if unresolved.
Claimed loss: $140
Desired outcome: Please reimburse my $140 towing fee, the SK employees insisted I shouldn't be towed. Also encourage this francize get a new tow company, so this won't happen again.
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It's unfortunate that you chose to ignore the clearly posted towing signs and still assumed you were exempt from the rules. Parking regulations exist for a reason, and leaving the parking lot—even briefly—while expecting to avoid consequences is irresponsible. The towing company acted within their rights since you left the premises, regardless of your intention to purchase a smoothie afterward. The SK employees were not responsible for your car being towed; they don’t control the parking enforcement.
We understand this situation is frustrating, but the responsibility here lies with you for not adhering to the parking signs. Unfortunately, we cannot reimburse the towing fee, as it was a direct result of your actions. We hope this serves as a reminder to follow posted regulations in the future.
If you have any other concerns, feel free to contact us.
Thank you,
Smoothie King Team