The complaint has been investigated and
resolved to the customer's satisfactionResolved Slomin's Shield — fraud and cheating
resolved to the customer's satisfaction
Slomin's shield offers a free alarm system installation. The problem is you better not move within 5 years!
We contacted a sales person for slomin's a little over a year ago to come out to our home to go over the product and the contract with us. Michael hoyle was who came out to talk to us. Apparently, in order to receive the free installation, you have to sign up for 5 years. Knowing that we would not be in this home for five years we specifically asked if we would be able to transfer service. Mr. Hoyle said it would not be a problem. I also asked him if there would be any cost to us. He assured us that there would be no cost at all for the move. Great! So we signed up.
Here it is 16 months later and we're getting ready to move. So we called slomin's shield and let them know. To our surprise we were told that it would cost us $600 to move our contract! We couldn't believe it! Also we were told that if we wanted to cancel there is no early termination fee that we actually have to pay for the remaining contract all 44 months!! I mean even cell phone companies only make you pay an early termination fee, but not slomin's, it's the whole amount. So the choices we were given were either pay $600 just to continue with them or $1200!
When we told them that our sales person said they there wouldn't be a fee their response was basically ‘oh well, he was wrong.' we're willing to keep their service after we move for another almost 4 years and they want to charge us for that? No one there is willing to help us. I have been unable to get a hold of our sales person. Apparently this is the old ‘tell the customer what they want to hear in order to get the deal.'
Unless you are 100% sure that you are not moving in the next 5 years (and I mean without a shadow of a doubt) then I highly suggest that you do not sign up with this company. They are unwilling to help and have very poor customer service. On top of that their alarm service isn't even that good! There have been quite a few instances when the alarm went off for over a minute and no one called us at all. Again, make sure you know what you're getting into before you let their in-home sales person sell you a lemon.