The complaint has been investigated and
resolved to the customer's satisfactionResolved Sleepy's- Dr. Bruce bed — fraud
resolved to the customer's satisfaction
I bought the Dr. Bruce firm mattress in mid august..by Sept. both my husband and myself had deep indentations under us when we lied on the bed. The bed was also extremely soft and squishy and the mattress cover was not even attached to the mattress so when you rolled over it got all bunched up. When you sit on the edge of the bed it sinks down about 6 inches. I went in to the store and was told that they were sorry but it was not there problem and that I needed to call the warranty department to have someone come out and measure the bed.( While at the store I retested the bed in the showroom and it is definitely a different bed than the one I got at home!!) I called and of course, there was not a 2 inch dip on the mattress when no one was sitting on it. The inspector said " There is something wrong with this bed but unfortunately if there is not a 1 1/2 inch dip when we do the string test then it is not defective...!!! I then got the report, which of course said the bed is not defective, and I called to argue my case to no avail. I was told that the bed is from International bedding and that is there policy. I asked what SLEEPYS policy is and they said we go to the manufacturers and Sleepys has no warranty. This is a SHAM and I was Duped...this is not the end. I am hiring an expert and suing Sleepys under the guidelines that I did not get the bed I purchased.