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CB Theme Parks Six Flags Entertainment Complaints #2-21
Six Flags Entertainment

Six Flags Entertainment review: False advertisement on Six Flags website and at theme park kiosk stating thrill rides and rollercoasters were open with no wait time. ( 1 comment)

M
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12:37 am UTC
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On 10/16/26, traveled from out of town and spent about $240 in tickets with parking to enjoy Fiesta Tx in San Antonio. It was our first time attending and we were disappointed. From 5pm-10, only rode 2 low thrill rides due to the closure of rides (all thrill rides) and long waits. We walked around for 2 hours within the park opening to check which thrill rides were opened. No roller coasters at all or dc rides were opened, which was a huge disappointment. Wonder women opened about 7:30pm and closed as we waited in line for 2 hrs. We were next in line to ride it and it closed in front of us. This was very disappointing. Kiosk and on-line listed rides as opened, but in person were not.Could not believe such a big park and no roller coaster or thrill rides opened. False information given on-line about opening of rides. If true facts about rides were given on-line, we would not have traveled 3 hours to visit the theme park. I understand some rides will be broken, but all of them is unbelievable. Please refund my 3 tickets and parking pass. Thank you.
Order Number 289629755
October 16, 2026 4:12 PM
Park Ticket
Type: General
HSN: 26FT3SD
PLU: 90009840
Date: October 16, 2026
Unit Price : $59.00
Quantity: 3
$177.00
Parking pass purchase $39
Trans id 101621000650

Claimed loss: Out of pocket $240. Did not get money's worth in rides. Spent money to wait in long lines for a few rides opened.

Desired outcome: Please fully refund tickets including parking fee totaling $240.

Confidential Information Hidden: This section contains confidential information visible to verified Six Flags Entertainment representatives only. If you are affiliated with Six Flags Entertainment, please claim your business to access these details.

Six Flags Entertainment - False advertisement on Six Flags website and at theme park kiosk stating thrill rides and rollercoasters were open with no wait time. - Photo 1
Six Flags Entertainment - False advertisement on Six Flags website and at theme park kiosk stating thrill rides and rollercoasters were open with no wait time. - Photo 2
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J. Fahey
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Oct 20, 2026 1:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

You traveled three hours based on their own ride listings, so document that. Screenshot the app and website showing the rides listed as open on October 16, and take photos or notes of the closures while you were there. Then submit a written refund request through Six Flags guest relations with order 289629755, the parking transaction ID, and your timeline. Ask for a written case number and give them 10 days. If they refuse, dispute the charges with your card issuer for services not as described, and file a complaint with the Texas Attorney General consumer protection division using the same evidence.

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long lines, broken rides, bad service
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