Singtel — customer service
I want to thank SingTel for forcing me to switch provider after holding the same mobile line with Singtel for 20 years.
I was panicky when my SIM went faulty about 36 hours ago. Presented by the customer service with the ONLY option of paying for a replacement SIM card if I choose to collect from a reseller which is less crowded (I just q for >2hrs at Comcentre a week ago for my son's new line and was not prepared to go through the same ordeal at a Hello shop), I considered a previously unthinkable path of switching my line to another telco. This decision was not easy but assisted by the treatment from SingTel customer service on 3 separate issues I had to contact their customer service the last 2 months.
The moment I found my line working within 2 hours of application to the other Telco, was when I decided that I must thank Singtel for my discovery of this easier, faster, not to mention much cheaper option (got a free handset for my mum too).
SingTel, I am very frustrated with how you do not value a loyal customer, and your inability to provide better solutions to a faithful customer. You overcharge and do not have the ability (or perhaps do not care) to help customer in distress. I regret signing up the new line for my Son and will switch my family members' line to other Telco(s).
Thank you for helping me to open my mind.
More Singtel Complaints & Reviews
- Singtel Mobile Singapore - the worse mobile service in singapore: singtel 
- Singtel - the process of termination of mio tv
- Singtel - terrible customer service 
- Singtel Hello Shop Amk Hub - singtel bad customer service manager 
- Singtel - errors in billing multiple times-no solution, continued to bill, poor response from complaint email to singtel 
- Singtel - prepaid data roaming
- Singtel - being bill $600plus on jan 2017 for a account which has being close since dec 2015
- Singtel - terrible customer service at retail store
- Singtel Prepaid Hi-Card - inadequate services 
- SingTel / Singapore Telecommunications - collection of new mobile postpaid renewed online