Signals
Reviews and Complaints

Early Christmas order wasn’t shipped when I called on 12/14. I was sent to an out of country call center- told a supervisor would call me back. No one called - I called again and said just cancel it - didn’t get a call or a notice.or a confirmation Some items were cancelled - some were not; cancellation was discovered after tracking shipment. I loved their catalog and the playful products in it but sadly will never order here again.

On Nov 30, 2023 I placed two different online orders; a few days later I was needing to order something else. I pulled up my account and next to both orders was Order Cancelled! WHAT! I checked my emails to see if I had missed something; all I found were emails from Signals for a discount on my next order for shipping. There was nothing showing why it was cancelled.

Thinking I might have entered my credit card information incorrectly I re-entered my order. To be safe the next day I logged back in and again my order was cancelled! I wrote an email from their website asking why it was cancelled. No response. Today I called and was told I had a charge back and I was welcome to place my order again; however I would have to pay by money order! I have never had chargebacks on my card and why would I send them a money order. I would probably never see the merchandise!

Very Frustrated!

I have to say this company has horrible customer service. Do not order from them unless you want to be totally frustrated.
I placed an order. It arrived with 3 of the 4 items that I ordered, and one was backordered as per an email. No packing sheet was enclosed in this shipment. The same day I receive another box from this company with the same 3 items that were in the first box, again no packing slip enclosed. I called customer service and the person I spoke to put me on hold off and on for 45 minutes because she did not how to handle the situation. Finally she says she will email me a packing slip within 24-48 hours and I should take it to the post office and it would be sent back to them at no cost to me. Today I took the extra package to the post office and was informed that the email that I had received was not acceptable and would cost me $15 to ship it back to the company. I called customer service and the person I spoke to said I will send you a shipping label. I ask to talk to a supervisor since I had already been through this drill and she said," No supervisor is available". After another 30 minutes of getting no where with this woman, I ended the call by saying that I felt since it was their mistake and I had wasted enough time on trying to be a good consumer, that the company should eat the loss. I will not deal with this company again as they are clueless on how to solve a simple issue and provide lousy customer service. BE YE WARNED!

I'm waited 35 minutes to order on the phone but no one ever came on the line. So I made the great error of ordering online. When I did that and submitted the order somehow my order item number got changed. So I ended up paying over $50 for something I didn't even want. When I ask them to do something about it on a chat line I was told that I would have to wait a couple of hours and then change it. So I guess I'm going to wait a couple hours and see if we can get it fixed. If not I'm going to send it back and they're going to pay me my return fee, my shipping fee, my taxes, and everything else I had to pay to get this wrong order! When I tried to fix it on the chat line, the girl I talk to seem to think because I made it online and that I must have done something wrong. To compound the problem, I have not gotten an order number from them and can't do anything with out the order number! So I imagine this is all screwed up and nobody's going to do anything about it. I will contact my Discover card and see how much trouble I will have trying to my money back through them. I magine this will work out OK but I'm not sure. Discover has been very good with me but I don't know how difficult it is to work a fraud claim with them. I guess if I get the item I'll keep it and then do the fraud and see what happens. If Signals wants this back they're going to have to send me a box for return shipping with a return ticket on it and then they can have it back! And of course they give me a low credibility rating because I don't have pictures of anything because they've not sent me a receipt yet!

I've been trying to get a refund from Signals for the past couple of months. I've sent them two emails and called their customer service three times, but it's been a real nightmare. If you're thinking about calling customer service, be prepared to wait on hold for a long time. I'm talking at least 30 to 45 minutes. And when you finally get through to someone, they're not very helpful. They just tell you whatever they think will get you off the phone. It's frustrating because their stories keep changing.

Honestly, I don't think it's worth it to buy anything from Signals. Even if the item looks cute, you'll probably regret it in the end. I certainly do.

Update as of 6/25/22: I still haven't received the refund that they promised me. It's been a while now, and I haven't even bothered trying to buy anything else from them. The whole experience has left a bad taste in my mouth.

I get paper catalogs from Signals in the mail sometimes, but I don't even bother looking at them anymore. They just go straight into the recycling bin. Sometimes I'll use them to start a fire in the grill, but that's about all they're good for.

I recently made a purchase on Signals.com on December 11th, hoping to receive my items in a timely manner. However, by December 15th, I had not received any notice that my items had shipped. I decided to call customer service and was put on hold for a whopping 35 minutes before finally getting through. The representative apologized for the delay and assured me that my items would be shipped overnight.

Unfortunately, it wasn't until January 3rd that I received an email from FedEx letting me know that my items had just been received on January 2nd and would arrive on January 3rd. Throughout this entire process, Signals never once communicated with me about the status of my order or when it would be shipped. To make matters worse, they charged an exorbitant amount for shipping two small items.

Needless to say, I was extremely disappointed with my experience with Signals and will never use them again. To make matters worse, I had also ordered a gift for a friend on December 9th and paid for overnight shipping. However, that item didn't arrive until January 7th, over a month after I had placed the order. Despite sending repeated emails, I never received a response from Signals.

Overall, I would not recommend Signals to anyone looking to make an online purchase. Their lack of communication and slow shipping times are simply unacceptable.

I recently bought a gift from Signals and it took a good two weeks to arrive. However, when it finally arrived, it was very cute and I decided to purchase a second one. Unfortunately, I realized after I made the purchase that I wouldn't receive it in time. My daughter then found the same item on Amazon for $10 less and it would arrive the next day! So, I quickly canceled my order. I thought I had a good 5-minute window between ordering and canceling, but to my surprise, Signals emailed me back hours later saying that they couldn't cancel my order because it was already shipping! I was shocked! I mean, how could it be shipping that fast? They advised me not to refuse the package because there wouldn't be any tracking. They also informed me that I could return it, but there would be an $8.95 return fee plus shipping!

I placed my order yesterday, but I still haven't received a shipping confirmation email, even though they said it was already in their shipping department. It's been 24 hours now and I'm starting to get worried. In the meantime, I've been receiving at least two emails a day from Signals, trying to get me to purchase more items. It's really annoying and I'm not sure if I want to do business with them again.

Overall, my experience with Signals has been frustrating. The shipping time was longer than expected and the cancellation process was a nightmare. The fact that they couldn't cancel my order within a 5-minute window is ridiculous. I also don't appreciate the constant emails trying to get me to buy more items. It's like they don't care about their customers, they just want to make a sale. I'm not sure if I would recommend Signals to anyone.

I gotta say, I had a pretty rough experience with Signals. I wanted to get my mother-in-law a gift card for Mother's Day, so I went ahead and mailed it to her. But when she tried to use it, the number just wouldn't work. She called up Customer Service, and they gave her a new number to try. But guess what? That one didn't work either. She tried this THREE MORE TIMES, and each time it was a bust.

So, I decided to take matters into my own hands and call up Signals Customer Service myself. But let me tell you, it was a real hassle trying to figure out which number to call. Eventually, I got through to a woman named Cindy. She was polite enough, but she seemed really detached and unenthusiastic. She just said whatever she needed to say to get me off the phone.

Cindy told me that I would be getting a refund, and that I would receive an email about it soon. But it's been a while now, and I still haven't gotten any notification about my refund. I'm pretty furious about the whole thing. I mean, I went through the site chat over a week later just to demand that they communicate with me via email ONLY.

Honestly, I don't think I'll ever call Signals again. I mean, I spent $100 on a gift card for someone else, and it was a complete waste. And to top it all off, I had seen a red Signal about this site before I even made the purchase. I should have listened to my gut and stayed away. They're just absurd.

So, I recently made a purchase on Signals (signals.com) and opted for the VIP membership as it promised free shipping. However, to my dismay, I realized that even with the VIP membership, a shipping charge was still added to my bill. After digging deeper, I found out that the free shipping was only available as a reimbursement that required me to head over to a separate website, complete a reimbursement submission form, and provide evidence of my purchase in the form of an electronic or hard copy of my invoice.

I completed the reimbursement process and waited patiently for a week, but unfortunately, no reimbursement was received. To make things worse, canceling my VIP membership could not be done online. Instead, I had to call a secret phone number, which took me a while to find, and the line was always busy. When I finally got through, a recording informed me that reimbursements were delayed because of the ongoing pandemic. Now, I understand that the delivery of products could be delayed, but how does COVID-19 affect an electronic credit that should have been immediately applied to my original invoice?

To add insult to injury, one of the three items I ordered was missing from my package. However, I must say that the other two items were satisfactory and as described, so I gave Signals a better than one-star rating.

Overall, my experience with Signals was disappointing, particularly because of the difficulty I encountered when attempting to claim the free shipping reimbursement and cancel my VIP membership. While the product items were satisfactory, it doesn't excuse the inconvenience and frustration that could have easily been avoided with better communication and transparency from Signals.

Yo, listen up y'all! I gotta tell ya about my experience with Signals. You see, I live in Oshkosh, WI and was expecting a package to be delivered by Wed, Dec 21. But guess what? It never arrived, even though it was marked as out for delivery by end of day. And now it's Fri, Dec 23rd and I get a tracking update that my package is in Tulsa, OK. Ain't no way that package will arrive by Christmas now.

So what did I do, you ask? I called up Signals and made a reasonable request to get the shipping charge removed from my order. I mean, why should I pay for crappy service like this? But guess what again? They can't do it! The only option they give me is to receive the order and then return it. But here's the thing - I'll be out of the country when the package is now due to arrive. And you know what? No other options were given to me.

Needless to say, in the course of my conversation with the CSR, I went from being a customer who wanted a simple thing like a shipping charge removed due to a shipping mistake, to a former customer who will no longer do business with Signals. And that's a real shame, because I was looking forward to receiving my package. But now, I'll have to go through the hassle of returning it and praying that I get a refund.

Overall, my experience with Signals has been a total disappointment. Their customer service is terrible and they don't seem to care about their customers at all. So, do yourself a favor and stay away from Signals. There are plenty of other retailers out there that actually value their customers and provide good service. Don't waste your time or money on this place.

Last month, I scooped up three lanterns from Signals in anticipation of the festive season. I was delighted to discover that purchasing a group of three enabled me to enjoy a marked down price. However, just a few weeks after my purchase, my lovable mailman informed me that one of the lanterns was back-ordered and wouldn't make it to me in time for Christmas!

Understandably, I was a little disappointed, but I still relished the thought of the two lanterns that would brighten up my loved ones' holiday season. Sadly, while perusing through my credit card statement after the holidays, I realized that I was erroneously enrolled in a Signals membership plan that would cost me $15.77 a month. I have no recollection of consenting to this subscription, and I was exceedingly sad that a company whose products I admired so much would resort to such tactics.

To top it all off, I decided to call Signals in the hope that they would give me the benefit of the reduced price for the third lantern since it wasn't available for Christmas, but the customer representative was extremely curt, and the call left me feeling far from satisfied. It's a shame since I genuinely enjoy browsing through their catalogue. It's strange; I expected a higher level of customer service from a longstanding company like Signals, especially since they're competing against Amazon, a giant retailer.

Although I'm a little heartbroken by my whole interaction with Signals, I'll keep an eye on their offerings and hopefully bump into something I cannot resist in the future.

Got three tables, but they all came in separate packing boxes from Signals. Had holes and dents on the boxes and no cushioning. So, not surprised that they came with dents and broken legs, along with flaking paint! Had to return the first set of tables at a cost of forty dollars! Still waiting for my money to come back, even though I was told it would take only 3-5 days. It has already been a couple of weeks, so I don’t have any hope of seeing the cash anytime soon.

I was so unhappy with the tables that I wanted to share my experience with the world on their website. But what? They didn't let me post my feedback because they need to “review” it before publishing. Lo and behold, after a while, I saw that my unfavorable review disappeared from their site! So, people will keep buying crappy tables and suffer the consequences like me.

The lack of respect for customer service is what's frustrating. It's not right for companies to ignore their clients who have spent money. I requested a reimbursement and nothing so far. The tables themselves are garbage, and I can’t see them lasting long. The only thing Signals did was waste my time and money. Would not recommend to anyone.

The quality of Signals customer service is a big disappointment. Not only is it nearly impossible to hear the person on the other end due to background noise and a thick Filipino accent, but the squawking sound that comes through the line is enough to hurt anyone's ears. When you do manage to communicate with them, they are not friendly or helpful, just pushy and rude. It's clear they have no interest in helping customers or providing a positive experience.

The shipping costs are outrageous, with a whopping charge of $19.95 for just two items. This is not even the price for expedited shipping, so expect to wait at least 10 days or more for your order to arrive. It's frustrating and disappointing that Signals has the highest shipping costs of any other catalog.

To make matters worse, there are several other catalogs owned by the same organization, and their ordering process is just as frustrating. Ordering online isn't any easier, as the website is difficult to navigate and the checkout process is confusing.

Overall, the high shipping costs and poor customer service are the biggest issues with Signals. It's frustrating to have to deal with such hassle and expense, and it detracts from the overall experience of ordering from this catalog. While I will still order from them if I really need or want something, I am seriously considering canceling my catalog subscription altogether.

I have been a long-time buyer of Signals catalog, and I've purchased several items from them in the past. However, I never took the time to read reviews of the company before making my purchases until recently. I ordered three items from them, and they came in two separate packages. One of the packages was personalized, which was understandable, but there was no notice of this at all. I tried emailing their customer service team because I noticed that the charges were separated on my credit card bill, and I didn't know why. Unfortunately, I never received a reply back.

When I received the items, two of them were of inferior quality and didn't fit me well. I decided to initiate a return process for these items. However, the process took over three weeks, and I had to contact them twice to get updates on my return. To my dismay, there was also a high return fee compared to other companies I have dealt with in the past. As of now, I'm still in a waiting mode to receive my refund.

To make matters worse, I had to call the company again to inquire about my refund, even though they promised to contact me. Sadly, this was not the case, and I ended up paying a total of $54 for a $29.95 sweatshirt. I find this outrageous and unacceptable. As a result, I have asked them to remove me from all their marketing campaigns and do not wish to receive their catalog ever again.

In conclusion, I'm disappointed with the overall experience of shopping with Signals. The customer service team seems unresponsive, and the return process is unnecessarily cumbersome and expensive. I highly advise potential buyers to think twice before ordering from this company.