Providers
reviews and complaints

Providers is the card holder for the bank. I had a terrible experience recently when someone hacked into my account and took my entire paycheck. It's frustrating because Providers should be ensuring the security of my funds. To make matters worse, they are sending me useless information instead of resolving the issue. I didn't even get a chance to use my card before all of this happened.

I filed my taxes and my refund got sent to a provider card that I don't know anything about. I never had the card or set up an account, but somehow my refund ended up there. Now they're saying that I made charges on the card, but I have no idea who or how. All I want is my refund back.

I found a problem with Providers regarding some fishy transactions on my account during the time I was in the hospital with covid-19. During that period, my card got used and my account got charged. As soon as I found out about these transactions, I reported it to Providers and filed a claim for the fraud. However, they denied my claim and haven't given me back my lost money.

I can't even reach out to their customer service, man. They got two phone numbers, but ain't no calls getting through on either one. I've been dealing with this for a whole month now, and I've called like a gazillion times. Seriously, I can dial twice a minute and still no luck. I gotta talk to someone 'cause they got a grip on my cash for over two weeks, and the folks who put the charge on hold say they let go of the funds ages ago.

I sent money from my cash app to my providers debt card on February 24th. Unfortunately, it hasn't arrived yet, and they keep telling me it will take 1-3 business days. Today is the third business day, and my money still hasn't shown up. I transferred *** dollars, and my bank confirmed that the transaction went through. However, the providers card customer service keeps giving me the runaround. When I asked to speak to a supervisor, they told me to wait. As a single mother with three kids, including one with special needs, I'm on the verge of homelessness, and this money was supposed to be my income taxes. They assured me it would be there today, but it's not. I really need help with this situation.

My card n phone got stolen so I disputed unauthorized transactions. Now they sayin they completed the dispute investigation less than 24 hours since I disputed. How is an investigation so quick even when I got police report. So they denied my claim. And said they gonna close my account. For what. I been with them for 4 years. They don't care or help. Just wanna close ur account so they don't pay the dispute. Since it's they fault. I would like my account back open n my money back. Or I gonna take legal matters. Dispute number Message from Providers Card related to ur Claim with ID

I bought something from Klarna on September 2, 2022, but I canceled it right away. However, I still haven't gotten my refund. I complained to Providers on September 9, 2022, because I never got my money back. I talked to *** five times, and they said Providers took the money back on the ninth. But I still don't have my $44.99 refund in my account. Providers keeps saying they're investigating the transaction, even though I have proof that I canceled the service on the same day I bought it. It's ridiculous that it's taking so long when Providers already has my money, according to ***. They should just put it back in my account. I just want my $44.99 back, which has already been refunded to this Providers card.

On August 4th, I bought some music CDs from a company called MILLIONS OF RECORDS. I've been keeping an eye on the order since I made the purchase. According to the order, it was delivered to my mailbox, but there was nothing there. I tried calling the company twice, but no one answered, just voicemail. I also sent them three emails, but haven't received any replies. Now, Provider is refusing to refund my money! I've exchanged emails with multiple representatives, but it didn't solve anything. On 10/15, I spoke to a supervisor, but that didn't help either. They just said they would send me a final email. Provider initially gave me a credit of $26.84, but then took it back, claiming that the company informed them that the item was delivered. The item did say it was delivered, but nothing was in my mailbox. I didn't follow up with my post office about this issue because they are incompetent and lost another package of mine in February. I just wanted to resolve this with Millions of Records or Provider, but neither seems to be helpful at all!