Here is what happened:
I'm from Brazil and in order to facilitate my travel to Rome I purchased through Terravision's website the bus transfer from Fiumicino Airport to Termini Station for Sept, 18th and the return for the next day, Sept, 19th.
On Sept, 18th I arrived at FCO Airport, went to the bus stop, showed my printed tickets to the gentleman standing at the bus door, he just crossed the first 2 codes (for me and my boyfriend). We placed our luggage at the baggage compartment and proceed to Termini Station. So far, so good.
On the day after, we had the tickets for the 3:30pm bus. That?s where I had problems.
We arrived at the line for the bus and then, when I tried to give the same printed ticket to the gentleman at the door, he just ignored me completely and started to wave and BLOW KISSES to some girl inside the bus. In order to not waste time I told my boyfriend to go ahead and put our luggage inside the baggage compartment. When the gentleman finally decided to give me some attention, it was already 3:30pm and he just told me that I could not get on the bus, that I had to retrieve the tickes from the Terravision?s desk inside the building. How was I supposed to know that, specially if when he was supposed to be doing his job, he was just blowing kisses to some girl?
So, he made us take out our luggage instead of letting us in the bus. (And I really begged him to let us in!!)
So, without choice, I went to the Terravision?s desk and found out that the next bus wouldn?t leave for another 40 minutes (at 4:10pm), which was impossible for me, because the gate for my flight would close at 5:10pm, so I wouldn?t make it.
The girl at the desk told me get a taxi to the airport, and write to Terravision Claims dept explaining what happened, in order to get a refund, otherwise, I would loose my flight.
About the guy, I asked him his name, and here is what he told me: Why you want to know my name? I CAN?T TELL you my name.
That?s right. As you can see, he knows that what he did was wrong and I would be holding him responsible.
The amount for the taxi was 48 euros. I've sent it to Terravision's Claim Dept and after 1 month, I got back a COUPON for 8 euros, which is valid for 6 months only.
This have got to be a joke!