Shopee — rude and unethical behavior of a seller in shopee (jocel19)
I ordered from this shopee seller jocel19 (i'll send the picture of this seller)
These are the specific items
1. Magic cleavage bra (black color)
2. Jelly shoes (size 38, color beige)
3. Jogger terno (army black, color small)
4. Dior sunglasses (blue lens)
After she has confirmed my order, I chatted my seller and ask some questions.. Then she messaged me that item no. 3 on the above mentioned is unavailable, she has other jogger terno to replace but the design is different, so she recommended me the jogger terno which has a print little big boss. And I agreed to have it instead. But when I got tha package I was surprised that it was color maroon. Not the one that I specifically asked for. And she didnt even bother to inform me ahead that it wasnt color black. Second item no. 4, I also spefically ordered for dior sunglasses with blue lens but she shipped a silver colored lens of dior sunglasses.
After everything happened, I was kinda frustrated of the two items I received which are not of the things I ordered from here.. So what I did I chatted the seller jocel19, instead of treating me nice after all the shipping fails of items she has done she was the one who got mad at me chatting me with hurtful words. On my part as her customer and as a shopper here in shopee I was mistreated, I was treated rudely with your seller. It was so unethical of her to instead of making things right and make amends with her failure as a seller, she had said things to me which are bad. She had not made the right ways to treat her customers who have complaints regarding the products that were ordered.. This seller is not a good example to your company. She can cause trauma to customers in the future because of her rudeness and unethical behavior.. I hope my complaint will be responded accordingly.. Please do something about this seller. She is a threat to your future customers here in shopee philippines. She has caused traumatic shopping experience here in shopee and I dont want that to happen. Your sellers should give a happy and wonderful experience of online shopping at shopee. Thank you.