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Shopeehurricane spin scrubber rechargeable cordless cleaning brush (cannot be recharged and cannot be use at all)

1
C Jul 29, 2019

I have bought the electric brush from the seller namely JOJO B/C Enterprise on 10.07.2019. Unfortunately, the product is unable to charge and subsequently not functioning at all. However, the payment has been released to the seller where I have click the "order received" once I get my parcel cos I tot the product will be ok as there are reviews saying this seller's product is ok and fast delivery. Unfortunately, last saturday (27/7/2019) I wish to try on the electric brush to wash my toilet, found out the product is cannot be charge without any red light indicate as per the instruction book. Thus, I have make complaint immediately to the seller on the same time during afternoon and request whether I can exchange for a new one. However, the seller was reply me " cannot charge or cannot use" then stop reply me. I been waiting for 2 days and decide to make a bad comment on their product and responsivess. Once bad comment on today (29/7/2019), the seller very fast responsive to me and said " we have not reply u, u give we bad comment" and straight away blocked me which I cant contact or send msg to them at all. I feel that the seller is not responsible for the exchange part and once I made bad comment then just ignore my request. I am not first time purchased products on shopee but this is the first time i met unresponsible seller and yet poor customer service. I hoping Shopee will look into this matter and avoid other buyers like me being victim again.

hurricane spin scrubber rechargeable cordless cleaning brush (cannot be recharged and cannot be use at all)
hurricane spin scrubber rechargeable cordless cleaning brush (cannot be recharged and cannot be use at all)

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