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CB Automotive Fueling and Charging Shell Complaints #22-41
Shell

Shell review: The advertisement of a product vs what is in the system

K
Author of the review
3:42 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I was in the 5800 Old Hickory Blvd Shell in Hermitage, TN which I and my family (which there is about 15 of us) frequent a lot because we live in the area. This morning 1/3/2023 at 7:07 am the cashier was rude because I questioned the price of a Starbuck frappe drink that was clearly priced lower than what was ringing up in the register. His said the price was like 4.35 in the system and I said no its 3.49. When he mentioned the price, I proceeded to tell him that that was not the price listed and I walked back to take a picture of the product on the shelf with the price. He proceeded to tell me that he has to go by what is in the system. When I said to him that this is false advertisement, he said he cannot change the price that much and I said that is not right. He refused to change it so I said I don't want anything, and I walked out because I did not like his tone! I will NEVER SHOP THERE AGAIN because he was so rude!

Shell - The advertisement of a product vs what is in the system - Photo 1
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Shell response
Jan 16, 2023 4:48 pm UTC
Shell customer support contacts
Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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We take your concerns seriously and we apologize for the inconvenience this has caused you. Rest assured, we will share this feedback to the station operator for appropriate action. - Shell Customer Care
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This complaint has been resolved automatically due to user's inactivity.

Keywords:
area cashier family frequent hermitage old hickory blvd price register shell gas station starbuck frappe drink tn
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    Jul 06, 2026
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