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CB Automotive Fueling and Charging Shell Complaints #102-121
Shell

Shell review: Service of car wash and inside the station

S
Author of the review
7:31 pm UTC

This was my experience here so hoping this will be informative for you. In not here to judge but here's what happened not once but twice. I live so close to this car wash and gas station and as a small business owner myself I try very hard to shop Local. When I arrived to the car wash I needed only a vacuum and quick basic wash, the woman said it will be around 30 minutes, I said that should be ok. I also go into the store where no air conditioning is on and no lighting which does not want you to stay snd purchase things. After 1.5 hours and watching the three men spend way too much time on the other cars I realized there was a problem. I told them I was told it would take 30 minutes the man laughed in my face! He then went to the woman who said the thirty minute wait and she said oh well too bad! I then asked exactly how much longer for my car to be washed they said another hour! You know as a small business owner I only have one day off and for the service industry nowadays it's hard enough to get employees to work. I get it but at least be honest about the wait. They then started talking about me in Spanish which was not such a good idea considering I'm Spanish and heard every word they said about me and my body! Sadly I will never do business there again and when I said I'm going to do a review the man laughed in my face and dared me! So I guess I took the dare.
16629 Dove Canyon Rd San Diego, CA, 92127

Desired outcome: Fix this gas station and fire the management because

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