CB Automotive Fueling and Charging Shell Complaints #1082-1101

Shell review: gas station personnel

2 comments

Yessicac911 of Mount Vernon, US

Mar 30, 2010 10:09 am UTC

Resolved

On March 30, 2010 at around 8:30 AM I stopped by Montvale Shell Svc Gas station located at 98 N. Kinderkamack Road, Montvale, NJ. While waiting for service I picked up a phone call. I opened my gas tank and waited for an employee to provide me with the service. After waiting for 30 minutes I beeped my horn and an employee came. He looked angry and I told him "my friend you had me waiting for 30 minutes here". This employee named Ricas answered to me in a very harsh, rude way "You were on the phone". Then I said, "There is no rule that says I can't be on the phone while am waiting for an employee, you were suppose to come to my window and ask me what do I need" He proceeded by closing my gas tank and yelling out for me to leave. I couldn’t believe the disrespect and inconsideration of this gentlemen towards me, it was so insulting I was just in disbelieve this was happening. It seems like he was making me wait as a punishment for being on the phone. I am so disappointed I don't think I will ever come back to that gas station again. They definitely lost one customer here.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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Gas station manager from hell

Blacklick, US

7 comments

Gas station manager from hell of Blacklick, US

Apr 17, 2010 7:13 pm UTC

Really? What gives you the right to be rude by being on your cell phone? Honestly, are you that important? I think not! Show the cashier some respect next time and you may just get some respect back in return! Shame there wasn't a spark emmited from your cell phone while pumping your gas...muahahahaha!

FalconridgeShellSucks

1 comments

FalconridgeShellSucks of CA

Aug 24, 2010 11:37 am UTC

you indicated that the employee was a non-person, undeserving of your respect. next time, put the phone down and act like a human being!

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