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CB Automotive Fueling and Charging Shell Complaints #1082-1101
Shell

Shell review: warning - rip off merchants ( 1 comment)

S
Author of the review
1:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Warning - rip off merchants - asking $775 for a $20 job!
My husband and I were referred to this shell by aaa. We were several blocks away, the car was making a screeching, metal horrible noise (All of the sudden), but we were able to nurse it to the station. Shell put the car on the lift and did a diagnostic. The estimate was $775! Their analysis - left frozen brake caliper which damaged our brake system (Newly replaced 3 1/2 months ago) - therefore we need to replace calipers, brakes pads, brakes disks and new cables with hydraulic system bleed.
We did not have the time or cash available to do the entire job that day and just wanted them to patch us together with the one new caliper ($380 total estimate), but they would not do the job unless we were going to do the full $775 job. We even pleaded them and said we could do the entire job with them next week, but just needed help to get on the road now. They were on the phone with the "owner" and said that he said no and they had no power. We paid the $65 diagnostic fee and screeched to alfa motors, our friend had just texted us the info.
We pulled into alfa. Ami put the car on the lift, called us to join him under the car and proceeded to pry a little stone out of the brake cover by the brake rotor. Five minutes and $20 (Plus a $20 tip for our thankfulness) and we were on the road with a perfect car.
We promptly drove back to the shell and plopped the stone on the counter. They promptly returned our $65 diagnostic fee. At least that … I cannot believe that shell did not see the rock during the diagnostic. Swindlers for sure!

We had a great experience at alfa motors (0.6miles away) they are great mechanics and friendly. 547 hicks street, brooklyn [protected] ask for ami. It turns out my friend has been taking his cars here for years - 5 star!

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gb191
Brooklyn, US
1 comments
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Apr 07, 2011 9:09 pm UTC

These guys are the WORST...
The owner TONY was rude, yelled at me on the phone when I tried to discuss what he was doing to my car.. charged me HUGE make-up prices on the parts I had to get...A simple battery being over charged became YOU MUST REPLACE THE RACK AND PINION STEERING.. A $350 Alternator for a 12 year old car. PLEASE... He convinced my wife that the car was so unsafe to drive that I had no choice but repair the car...

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  2. Shell phone numbers
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    Carel van Bylandtlaan 16, The Hague, 2596, Netherlands
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  6. Michael
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    Jun 09, 2026
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Shell is ranked 1 among 42 companies in the Automotive Fueling and Charging category
#01 Shell Shell #02 British Petroleum British Petroleum #03 Caltex Caltex #04 GasBuddy GasBuddy #05 Lukoil Lukoil

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