CB Automotive Fueling and Charging Shell Complaints #102-121

Shell review: Car wash fraud

Brandy Renee of Houston, US

Mar 16, 2021 11:49 pm UTC

I went to a Shell station to get my vehicle washed and purchased "The Works". Once I put the code into the wash and proceeded to drive in the entire wash turned off, all happening within a 5 minute time span with me waiting to see if it would come back on. Once I realized the wash was not working I informed the attendant who was very rude and proceeded to tell me it was not in their authority to provide a refund despite physically seeing my vehicle hadn't gone through the wash. I get my vehicle washed twice a week at the least and unfortunately I have gone through this once before and they did not hesitate to refund me once verifying I didn't receive what I had purchased. The entire encounter with the attendant made me believe they knew very well the wash was down and because I was paying cash saw it as an opportunity to steal.

Desired outcome: I only want what I paid for or a refund.

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+31 70 377 9111

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shellcustomercare@shell.com

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