Sheetz review: MTO

I had ordered and paid for my food on mobile, and they had never put it on the rack. After waiting for about 40-45 minutes, watching other people walk in and order and get their food before me, I asked about my order to the person at the front counter. They had completed it and held it behind the counter. What is the point in mobile order if they’re too negligent to even put the food on the shelf where it goes? Now I have cold food and will never come to this sheetz again. Great experience overall (sarcasm)