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Sheetz
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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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Newest Sheetz reviews & complaints

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R
2:59 pm EDT

Sheetz app

I had (488) points now I have 4(04)

I HAVE NOT USED ANY POINTS I would like to know where my points went since I didn't spend them unless I cost 84 points to add a coupon to my card if so that wrong and I'll take my business elsewhere..

So can you tell me what happened and how to earn more points and get the ones I lost back since I DIDN'T spend them

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J
1:53 am EDT

Sheetz appetizer sampler

I ordered an appetizer sampler with Mac & Cheese Bites, Popcorn Chicken, and Tater Tots. I only received TWO mac & cheese bites. This is VERY disappointing. I know that I am supposed to receive more than two mac & cheese bites with the appetizer sampler. I was looking forward to the mac & cheese bites the most out of all of the items that I selected. I hope that you can fix this.

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J
11:20 pm EDT
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Sheetz customer service is horrible

Hi there just wanted to tell you about one of you're employee. She a manager at Blair st in Hollidaysburg Pa 16648 that's where she works at. Normally the night shift. But her name is Natasha. Every time I go in there she is always moody Little disrespectful to me always give me a look and like in a rush even on the slow nights. I see and feel it with only me cause every time I go I get the feeling please don't wait on me. She doesn't treat anyone else like that. And I was like it for it to stop or I will longer go in there for service.

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M
8:49 am EDT

Sheetz changing of fountain drinks

I am only making you aware that I always stop at this sheetz to purchase a diet caffeine free coke on my way to work and usually on my way home.

Today I found that the machine has been changed and although it still carries coke and pepsi none of the beverages are caffeine free and diet which means I will no longer be able to use your store for my purchase.

I know you probably don't care about one customer but I wanted to make you aware that I am upset about this. I stop in your store daily, purchase lunch sandwiches there some days, always purchase my gas from sheetz as I drive 32 miles to work daily and sheetz is always available.

For your info, you don't carry diet caffeine free in bottles in your coolers either.

Thanks for letting me vent.

Patty hall
[protected]

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D
12:34 pm EDT
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Sheetz drink makers

This morning 10119 at approximately 9:30 a.m. I ordered my frozen caramel vanilla latte with peanut butter. only to be followed out by another customer who I had just overheard complain about something tell me that the girl who made my drink opened the can of peanut butter with her mouth. I immediately went to the manager Daniel, and told him he had already knew he was just trying to find the time to reprimand her. As I was talking to him she was standing approximately 15 feet behind him glaring at me this is not acceptable he did ask to remake my drink however I was already late and could not afford another drink this was unacceptable and disgusting behavior by the young girl

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T
1:12 am EDT

Sheetz extremely slow drive thru service

Myself and my children waited more than 45 mins in the drive thru for our order I understand the food and beverage industry as I work in it myself and would never complain about something that I don't feel is necessary to address.
But this was absolutely a ridiculously wait especially to have 2 children in the car. I would of just backed out of the drive thru, but it is very narrow with a large curve so this was not an option.
Thank you

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B
4:57 pm EDT

Sheetz I actually wanted to give some praise but it would not let me since I didn't have an invitation code.

On Wednesday, 9/25/19, Tyler, came out to the air pump to try and help me get it to work because it was not registering the pressure as I tried to put air in my tires .

He had the same problem with the compressor. He said that he will tell them to check the compressor and he looked at my tires and tested them with his foot and said they all had plenty of air in them. And he told me the low tire pressure warning could be reset.

So I thanked him for trying to help and I wanted to report to Sheetz that he was very courteous and professional.

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S
1:10 pm EDT
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Sheetz frozen mocha

I have been ordering Frozen Mochas from sheetz every day for many years. Unfortunately on 09/25/19 after purchasing frozen mochas from 3 different sheetz because they tasted awful and I couldn't figure out why I was told sheetz switched to espresso in their drinks. Awful business choice sheetz! It tastes awful and disgusting and sheetz will no longer get my business. That was my only reason for going. I will now take my money elsewhere.

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R
10:59 am EDT

Sheetz service from jim was unacceptable

I was standing in line with my uncle and he was purchasing beer, he asked me what type of cigar his wife asked for and I told him exactly what it was. The employee by the name of Jim ask me for my ID as if I was the one purchasing which I was not. I did not have my ID on me but I am in my 30s of age... so he refused to show my uncle the cigar butt sold him the beer. Uncle said what sense did that make, I told Jim that I will file a complaint about the foolishness he just did. He sold us beer but not tobacco, that doesn't even make sense.

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T
9:25 pm EDT
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Sheetz managers attitude

I went in there to buy cigarettes and was waiting in line and somebody said something to me being hostile so I tryed to ignore it. I got to the cash register trying to buy cigarettes and I just told her to please give me whatever so I can get out of the store without any issues being caused. Then the manager got an attitude with me and jerked my cigarettes out or my hand and threw my money at me. The manager at this sheetz cussed at me and threatening me and jerk my product out of my hand and threw my money at me and continued to follow me out the door cussing me and threatening me.

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M
10:31 am EDT
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Sheetz breakfast sandwich

I stop at the sheetz by Uniontown mall daily on my way to work with no issues today however I received the wrong sandwich and didn't check until I got all the way to work and it was too late nothing was correct no my meat, cheese or egg selection. Very disappointing. The girl seemed a little bit hurried and wasn't the usual person I always see on this shift. Next time I will check before I leave The store waste of money and now am stuck at work hungry.

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D
7:49 pm EDT

Sheetz food service area and front desk.

I love coming into sheetz for the mto food. I absolutely hate this store. Unfortunately it is the closest one to me. Everytime I come to this store and get food it is a mess. There is not enough staff. There are always 10 people waiting for food. It takes on average 10 to 15 minutes to get anything. People are always complaining to the guys behind the food counter and they could care less. Items are always missing. Especially cups of sauces. The front counter always only has 1 person. It is bad. I would be horrified if I was the manager of this store. I even heard employees discussing how they aren't getting enough hours and complaining about how much they dislike work conditions. Someone should do an undercover visit to this store.

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T
11:04 pm EDT

Sheetz cleanliness

Sheets Store #495 has severely gone down hill. Not only is the parking lot grungy and stained but there is trash laying all over the place. The windshield washing fluid for the squeegees are always empty. Trash cans outside are over full and the bathrooms are starting to smell worse and worse. The over all atmosphere at this location is dwindling. Please get these issues corrected so everyone can continue to enjoy your services. Thank you.

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T
5:18 pm EDT

Sheetz grilled chicken sandwich meal deal

I order from Sheetz almost daily and usually everything is ok but today when I ordered my sandwich, there was so much mayonnaise on the sandwich that it was literally all over my sandwich, and all through the wrapper. I had to physically wipe the mayo off with my napkins. I wouldn't have cared if it was a little excessive but it was literally a mayo sandwich. All I ordered on the sandwich was regular mayo, shredded lettuce and tomato. The sandwich was literally a mayonnaise sandwich. It was a major mess. I will continue to order from Sheetz because it is literally in my front yard and I work long hours and usually eat out for the convenience. I don't usually complain even though they always forget my salad dressing or sour cream when I order a salad. I work in a restaurant and we would never serve something that sloppy.

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Update by Tia Zevorich
Sep 23, 2019 5:21 pm EDT

Should I have received a confirmation email

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A
6:44 pm EDT

Sheetz made to order brat sandwich

I was at Sheetz this afternoon to get a brat sandwich. I have never seen a cashier as slow as Steven. Finally paid and went to get my brat sandwich. Was made by a person by the name of Tina Marie. I asked for and paid for chili on the sandwich. There was maybe a dab of chili on the sandwich. Not acceptable. Was quite a wait for the sandwich as well. I paid for the extras and for her to barely add them was not good. I'll bet Tina Marie would not be happy getting very little on her sandwich.

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M
12:27 am EDT

Sheetz serving size and bad service

I have been buying salads at Sheetz for years and the last two nights at the same location I got the smallest salads I have ever received from them. Last night I got home and opened my bag to see a salad that was not even half full in the container and I was pissed. I decided to get another tonight after a run since it is very close and upon opening the bag again, same size! Wtf! I paid you almost $8.00 per salad that would have cost me $1.99 anywhere else. It was literally a side salad. Not only that but the woman working the register who was a shift supervisor was very rude and this wasn't the first time she has been. Come on Sheetz, get it together at this store and retrain your employees to serve correct portion sizes and also teach them some social interaction skills and to leave their personal problems at home.

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A
11:56 am EDT
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Sheetz quality of food

I have never complained to Sheetz before, but after this morning I felt I needed to. I purchased a breakfast sandwich and a cup of strawberries for breakfast and an apple for lunch. The sandwich was absolutely awful (spicy sausage bagel). It was over heated, the sausage had an odor and it tasted awful. I threw it out. I opened the strawberries and there wasn't a single one that wasn't mushy. I threw those out as well. Unfortunately I emptied my office garbage earlier and cannot provide pictures. Then I started to eat my apple at lunch. Below is the picture I took. Sheetz quality has never been an issue for me, but these items today were inedible and expensive.
Anita Grimes
Altoona
[protected]

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Update by AnitaJK
Sep 20, 2019 11:58 am EDT

No update.

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G
9:49 pm EDT

Sheetz state issued id denied

I went to this location multiple times and a few times they keep denying a state Issued Photo ID. It is a Security Guard ID. Ohio Revised Code sets the standard for these licenses and issues them. I don't understand why most keep denying them. All IDs from Ohio for this type have the following: a photo of the individual, full name, date of birth, height, weight, hair color, eye color, issue date, expiration date, state registration number, company, and any firearm endorsements. Thank you for any assistance. If they don't know about state Issued IDs, military IDs or federal IDs, they should be informed so fradulate IDs are not used. But to deny a state Issued photo ID should not happen when thry ask for it to provided.

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T
7:39 pm EDT

Sheetz food

I have ordered multiple times from the sheetz here in mercer pa and about every other time they mess up my order. The first few times i took it as they were extremely busy, but lately it happens no matter what. Tonight on 9/17/2019 i ordered the two hot dog combo with fries and a drink. On the hotdogs i requested relish onions and sauerkrauts. I received the onions and a lot of relish but no Sauerkraut. This has happened more than once. They also have made my orders very sloppy. I love sheetz food its good and at a cheap price, but honestly im not sure if i will continue to order anymore cause of all the problems i have been having with this store messing up my orders.

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K
5:50 pm EDT

Sheetz my food and service

I sat there for almost a hour my bread was soggy and he tried to take my change my total was $3 and some change I gave him a five and gave me 19 cents back I go there every once in a while and don't have a problem I return few days later and then they had messed my hotdogs up and the manager didn't even do anything about it all I know is I hope if I go back it's better

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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+1 (800) 487-5444

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