I ordered Sheer Cover last summer because, I have been trying different kinds of mineral makeup. The first time I used sheer cover my skin became irritated. I talked to my sister who is an asthetician and she said that a mineral makeup shouldn't irritate my skin. I continued to use it for a week even though it stung after application, Big Mistake! My skin began to break out like crazy. It looked horrible. I called my sister and she said that there was probably an ingredient in the product which I was having a reaction to. Probably a clay in the product or a not so natural ingredient which I was sensitive to. She also said that the sunscreen may be a cause of the reaction. It took me 4 weeks and 2 facials to get my skin looking better. I have tried other makeups since and have been using Jane Iredale mineral mkup. for 3 mo. now and am suprisingly pleased.
I have read some of the reviewers complaints and this is true about their unfair billing procedures. I was sent another supply a month later and after sending it back, for a refund. Recieved no refund. When I called about it they said I had not returned it in the alotted time. I sent it back 2 weeks after I recieved it!
I ordered Sheer Coverage a few days ago. I thought I would be charged $29.95 for my first order. Instead it came out to $115 for a few months supply.
I had a bad feeling in my stomach about this and called back about a 1/2 hour later to cancel. I was told by a gentleman that there was nothing he could do because my order would not register on their computers for 48 to 72 hours after ordering.
That feeling in my stomach got worse after hearing that.
Called back 2 days later and was on hold for 1/2 an hour. I finally got a cust. serv. rep. and without giving her ANY info. she knew who I was, I thought that was really weird. Upon telling her I wanted to cancel the account and order she told me she could not stop the shipment and if I did not want it I was to send the package back unopened and my acct. would be credited. When I asked her how much my acct. would be charged she had no idea (even though she KNEW who I was, hmmmm?).
Anyway, my gut was just churning by this point. I KNEW I had just made a very big mistake by ordering from this company. So I called my credit card company and had my card cancelled.
I'll still be billed $43.98 but it's a hell of a lot better than being billed a total of $115 and wrangling to get that amount refunded.
When the package comes in (it will arrive at the post office) I'll be heading down there and sending the package right back to sender unopened. I'll have EVERY available tracking put on it so the company CANNOT say they did not receive it. When I am notified of their receipt I will be calling them to have my acct. cancelled.
I have a really bad feeling I am going to have one hell of a time trying to get my acct. cancelled with no further shipments being sent after reading all of the complaints posted on the net, but maybe they may be persuaded to close it after I tell them the only method of charge they HAD has been terminated.
I feel really cheated that people of celebrity status that I thought were respectable could stand behind such a product. Damn, I'm even thinking about not buying Activia any longer if Jamie backs that too!!! LOL
Good luck to all of you who have had dealings with this company! I will keep you updated about what is happening on this end.
Okay, so... I ordered the sheer cover 6 piece make up set for $29.99 (free shipping) that I saw on the infomercial this morning and wow did I make a stupid mistake! First off, when I ordered the product over the phone, I upgraded to the 8 piece set for I believe $6.00 more, but they charged $9.99 for shipping when it was supposed to be free! Secondly, I explained that I wanted a one month supply, which they charged me for a 3 month supply with an automatic shipping charge every 3 months. Thirdly, I checked my online baking account 30 min after I got off the phone from my order and noticed that they not only took out the full amount of $125.00 (full payment), but they also took out another charge of $52.00 for the first months "payment plan including the shipping charges for tax". Wtf! I told the rep when I called that I wanted to be put on a 3 month payment plan for my one months supply, and this turned into total qaos! I just dont understand. So, I called customer service back and explained the issue, and was told that there was nothing they can so about it, and I would have to wait a few days for my money to get put back into my account when I needed this $125.00 to go grocery shopping for my kids food. I fought, and I fought, and I fought with customer service but they were so rude and unwilling to help the customer that just bought their employers product. So, I just left a message for the corperate office explaining this issue in hopes that they will call back with some great news about my money that I so needed badly right now.. When I called this morning for my order, I did not intend to be charged twice.
I dont know how the product is, but I can absolutely agree, that it is not worth the stress, and hassle of your hard working money getting jacked! Wow!
Wow! After reading all those complains it looks like I was saved by ordering-problems from making a big...
I read the complains about excessive and over charging, and thought Id be extra careful. When I ordered, I ordered one month's supply for $29.99. I got it 5 weeks later, after being charged AGAIN. When I called to ask WHY, they explained they sent me 3 months of product and it was more. I threw a fit and asked to see where I agreed to that. They could not do that and said they would refund my money.
Next day, they charged me again. I canceled the payment on my CC, and called. They explained there were THREE charges, one for each month of product. Again I said I did not agree to that, and they said they would refund the last charge. I have no idea how this will end up, but I am very upset with this company.
BIG TIME FRAUD AND MISREPRESENTATION. Do NOT order or do business with them, it is a scam with a low quality product.
Heads up if you are ordering any Sheer Cover products!! Beware of really bad service!! If you don't expect much, then you won't be disappointed!!
I had e-mailed them about a problem that they created, they shipped out product 3 weeks earlier than they were suppose to. Sounds simple enough to fix but trust me it has been really ugly trying to deal with them for the refund. If I could attach the e-mails back and forth you would really get a good laugh out of it. There responses had absolutely nothing to do with the problem I was speaking of. It was clear that no one ever read the e-mails. It was all an auto response! If you call rather than e-mail, plan on spending a good 30-40 minutes on the phone for even the simplest of issues.
My advise to you is not to do business with them!!
I starting using sheer cover in october i was so excited to start using this product, at first it worked really good and then it started to make my face break out. I called cs and they told me my next shipment had been sent out, I explained to the agent that I wasnt happy with the product and that as soon as I received the shipment I would send it back and requested to be reimbursed the $95.00 that was taken from account. This was the beginning of November. I sent the shipment back the day I received it (Nov 19) and still have not received my refund. I have called cs several times and have been assured that my refund was in the mail, but the automated line states that there is no refund status info available for me. I cant get thru to a supervisor and I would advise anyone not to trust this company. The 60 day money back guarantee is a lie. I just wasted $120.00 for a product that I was not happy with at all
I've been a customer for almost a year, and everything was great, I was receiving product, loved my makeup, then in mid summer is where everything started to go wrong with delivery, and other issues. I moved to on post housing, and called customer service gave them my new address and thats where my problem began. A shipment had been sent out to my old address and I was expecting it to come to my house since I did call in and give them my new address. Waited nothing came in so I called CS and they told me it went to the other address so since I was going to have to wait another 2 weeks for it to come to me the agent went ahead and was going to give me back my refund and send me another shipment to my correct address. Thinking it was going to go straight to my bank account, never happened. So I waited nothing, so I called and spoke to another agent and she said I had to sign an affidavit to clear that I didn't receive the first product. Then she looked at my account and said that I owed money and I told her how could that be if I had already started paying for the product and I was told that I was going to get refunded for it instead. So I told her that I wasn't going to pay for something that I had already been told I was going to get a refund for. So she canceled my credit card. Thought we had fixed that situation and I was told I would be getting a refund after I signed the affidavit. Waited for it to come in and nothing. So I called and spoke with another agent (Lori) on Oct 19 and we stayed on the phone for about an hour trying to figure out the notes put on my account, she figured it out and told me I should be getting a refund sometime in Nov. Waited again nothing. Now I'm getting furious, cuz it seems like none of the agents know what they are doing, no one calls back like they say, and I'm already frustrated with this and to top it off my husband is deploying this month. Kept calling and talking to different agents assuring me that my refund was in the mail and I should be getting it. They said it was sent out Oct 12 then Oct 14, so I have no clue what the heck is going on. I just can't believe it takes this long to get a refund of $32.43 this is ridiculous. I called to see the status of my refund on the phone and it says that is has no status that I'm even getting a refund. So something is wrong. Called Saturday and spoke with Dianesha and she tried to help me but told me that her supervisor Jessica would call me back Monday Nov 30, and now we are Dec 2 Wednesday and no phone call back. Since they needed to look at my notes in my account cuz they didn't understand what was put on the notes. So here I am writing to you to see if you can do your job and get this fixed and get the ball rolling and just refund me my money and then that way I can cancel my account indefinitely. I think some of the agents need to go back and get the extra training they need so this doesn't happen again. Don't get me wrong I LOVE the product it's just I don't like dealing with agents that don't know how to do their job. So I'm praying that you will resolve this issue for me since I have no other options of what to do. I'm just going to wait on you. Thank you for taking the time to hear my complaint. Have a good day and God Bless!
Sheer cover infomercials are flooding Tv channels and make you think that it is the best product in the world. When you apply for the product on the phone, they don't tell you that they will charge your credit card every month for a certain amount ad send the products every month.
When I received by 2nd set, I called their customer service and asked them to cancel my account and stop these automatic payments. They said that they would. But when I checked my credit card statement for July, it was there again, a charge for $29.95. And the charges keep changing. In June it was $37.90. And these charges are applied on a weekend so its difficult to call and dispute.
After going through this, i checked online reviews and found lots of women going through the same scam!!
SOMEONE NEEDS TO STOP THEM NOW, FLEECING INNOCENT PEOPLE OF THEIR HARD EARNED MONEY!!u
Closed account with Sheer Cover and they sent 2 monthy cosmetic packeges anyway. I called them and told them I would keep one of them and pay for that one but needed to return the second one. Was told that was fine. I sent it back US mail with signature required. Then about 3 months later I received a letter form a collection agency wanting the balance of 97.00 for the package that was returned. I faxed them a copy of the signed recipt and was told it was returned to late and even though Sheer Cove had to product I needed to pay for it anyway. It has been almost a year since I have heard from the collection agency and I just recieved another letter and it says that Sheer Cover will settle for half of the original balance, even though Sheer Cover has the product in hand. The next step is to send another letter both to Sheer Cover and to the collection agency both return signature required with copies of all the proof that they have the product already and that I am paying for nothing. I have also sent an e-mail to customer service mentioning a class action suit if anyone is interested.
Like most infomercial techniques, sheercover sales reps have a talent For bamboozling you into trying an...
Ordered $29.95 test kit; three business days later called to cancel membership, which is required to get the trial offer. Membership means auto shipments, almost $100! I canceled immediately.
On that cancelation call told there was no confirmation # for canceling, no email confirmation, nothing, and would cancel in 2 - 3 days, plenty of time before my shipment and first full package charge.
Being it was Guthy Renker, and I worked with Tony Robbins for years and know GR as the producer of Tony's infomercial, I felt secure that I was canceled.
On 9.15 I was charged the $97.84 for the full kit. I called and was told that there was no record of cancelation. I was also told that it takes up to 72 hours for cancelation to go into effect so I may have called too late to stop first shipment. It was approximately 2 weeks between my cancel call and their billing ~ that is not 72 hours! I was told that the shipment went out and that was that, I could cancel now but was responsible for the first full shipment.
Well this is THE GAME that many of the trial offer companies play. I was not shocked but certainly disappointed. I trusted the company Sheer Cover because I trusted Guthy Renker.
I asked for a supervisor and was transferred to another woman who only after badgering her, and I do mean I had to badger her, issued a refund on the account, stating it would take 3 - 5 business days. I requested an immediate reversal on the charge, something I do at my office and know it is doable, but was told it was not. I reluctantly accepted the 3 - 5 days. I asked for a cancelation # and / or email confirmation and was advised they do not provide either. This was unsettling.
On 9.18 the funds were back and available to my in my account! Hurrah for the good guys, someone kept their word.
On 9.21 another charge, that's right, for a full kit hit my account. I called again. I didn't say I was upset or had a problem, I simply asked the woman from Sheer Cover the status of my account. It's canceled, she said. When I asked, 9/15 she said. So how is it, I ask her, that you charged my account this morning, 9/21, $97.84 for a 2nd time? Because you didn't send back the product, she said. I didn't get any product, I said, and she said until the product comes back the charge stays. I asked for a supervisor to which she said we don't have supervisors. I was stunned silent for a moment, having spoken to a supervisor last time around. We have account specialists she then added. Okay I said, you can play whatever word game you want to, give me an account specialist.
The account specialist, another woman, (I have the names of all these folks, this is documented as I started legal recourse), who told me the account was canceled on the 15th, and that she didn't see any initial refund or charge, just this one on the 21st.
She tried to cover up every issue with semantics, until I questioned how I could be responsible for returning a package I never received she said, Well you didn't get it yet because it just shipped out on the 18th!
On the 18th, I asked, you shipped out something to me September 18th, after I canceled two weeks prior one time, and then had a screaming conversation about cancelation and refund on 9/15 and you know that the 9/15 cancelation is on record? Are you kidding me? To which she hung up! There you go, Account Specialist!
So I went directly to Guthy Renker and spoke to the woman who takes consumer complaints and I advised her that 1) this isn't about me and my refund, AGAIN, it's about Sheer Cover's reprehensible billing practices and the incompetent, hopefully, customer service. If it isn't imcompetent, then it's FRAUD.
I let her know that complaint sites are all over the internet on this product, that a YOU TUBE VIDEO to go viral isn't far behind. C'mon ladies, I know there's a creative soul out there who can do a Leeza Gibbons spoof on this product and their billing practices and get a viral deal going.
What's even more bold about this reprehensible company and their billing practices? They take out advertising for their $29.95 deal on the complaint sites! They want to use our complaints to their advantage.
SO LADIES, I call for a full out vocal and make known boycott of this product until the company makes A PUBLIC APOLOGY and cleans up their act.
For me, I was told for all my trouble I could keep the box coming my way. NO THANK YOU, the product may be good, I won't comment on that here, but I wouldn't take a box of gold from these people given how they choose to do business.
My refund is pending, I am to get a follow up call on it and I will continue with legal letter to both Sheer Cover and GR legal offices. Unless we each and all hold these companies accountable for their practices overall, not just what happens for each of us as individuals, they will continue to play their game of forcing the first full order on you to re-coup the cost of the initial offer and informercial. Don't let any of them get away with it.
SHEER COVER YOU ARE ON NOTICE, GUTHY RENKER ALONG WITH YOU. SHAME ON YOU BOTH.
NOT ON MY WATCH
Hi, My name is Dipali.. I recently purchased Sheer cover make up trail kit after watching the stupid ad on television.. I did lot of research on this product before placing an order.. Once I received the product I paid the FULL money including the shipping charges.. However, I realized that the product I ordered is not for my skin tone so I chose to change it to the right shade.. I called sheer cover people and explained my problem... One of the representative asked me to send the product back to their company by courier and they will exchange the kit. The very same day I couriered the product hoping I will get the kit back soon( BLODDY HAD TO PAY THE COURIER CHARGE AS WELL) Its been more than 10 days and I am still waiting for the products. I have been making several calls to Sheer cover to find out the status, every time some new sale representative gives me stupid explanation that they haven't received the product which is not true because I have the proof that the products been delivered to the right address and its been signed. I called back to complain but the supervisor is not available Wow I am not surprised, the other day their systems are not updated again I am not surprised.
This is totally insane and a very bad customer service. I am going to ensure that none of my friends and their friends buy this ### product. They are just trying to rob our money by showing ads with celebrity so people can fall for their scam. Please do not fall for this ### sheer cover if you want to save your money..
Let's face it we're buying off the 'infomercial' for the foundation - right? Not for all the other 'stuff' they so 'generously' include. Well my advice is - if you're black - and I mean 'properly' cocoa/mocha/ebony/ black - don't bother to buy their 'DARK' product. They only produce 4 foundation colours which in itself should sound warning bells. How can skin colour - from palest white to darkest black be pigeonholed into 4 categories?? I know for a start there are at least 12 distinct colours to be found in the 'black' range alone.
So why did an intelligent, discerning adult such as myself fall for their 'big sell'. Well at first, I didn't. Like the other complainant comments I've read, I'd been thinking about it for a while too. I was persuaded by the so called 'guest celebrities' and was dazzled with the science about how the minerals would adjust to my skin colour - and give the appeararance of perfect cover, (a bit like optical brightners in washing!!) I even rang the customer helpline before buying to confirm that their 'dark' foundation was a panacea for all black women - and was given a resounding "YES - one colour for all". Whoopee! Needless to say I was persuaded. Why? Well if you're black and living in the United Kingdom, anywhere outside a major city, you'll understand that looking for specialised products and services for skin and hair is a nightmare - (no matter that I'm a third generation British black with family going back to the 40's!)
Upon it's arrival packaging was good - I felt pampered as I opened the white gauze 'bag' to reveal an array of what appeared to be 'tester' products(!) No matter - I'd paid £35.94, (incl' postage), for a foundation I couldn't get anywhere else and which promised to fulfill all my dreams. What I got was a disatisfyingly small container of loose powder product in what appeared to be 'bronze'. No matter, I thought - it changes to compliment my skin. As will the cover cream which also looked suspiciously 'cream' in appearance. A quick check of the product names did nothing to allay my suspicions. 'MOCHA' and 'ALMOND' foundation and 'TAN / DARK' concealer. Mmmm...
I put it on. I resembled a greyish - beige coloured clown - with no liklihood of the product adjusting into a 'perfect cover'. Absolutely no point in trying to blend the two colour foundations - the 'mocha' I'd applied was too light without adding the lighter 'almond'! I knew that I'd been well and truly duped when my two daughters, (afro / european white), decided to try it on their skin, with only slightly better results. Both my daughters ranged from orangey to bronze in appearance (bearing in mind they're skin colours are different too!) Their verdict - they'll stick to their tried and trusted brands.
My closing advice to all? Don't bother with this product - you're WASTING YOUR HARD - EARNED CASH. MAC COSMETICS, LANCOME, REVLON and MAYBELLINE produce some excellent shades for black skin and have a good track records for providing a top quality product. The price compares very well with SHEERCOVER, i.e - you get loads more product for your money, you can purchase online too, and if you can get to a retail shop or store where they sell it they'll give you a full make - over without any undue pressure to buy. They'll even give you free samples if you ask nicely - which, when I come to think about it, are about the same size as the products Sheercover sent me!!
Be Street Smart and stick to the High Street...(...or the shopping Mall if you're American!)
We never recieved the merchadise, but they keep charging our credit card every month.
We have called them many times, but they keep doing it.
What can we do stop them?
Is there somebody that can help us?
If you return shipments to SHEER COVER, be sure to get confirmation. They just turned me over to a COLLECTION...
I am just like other customer of Sheer Cover been complete riped-off by their website scam. I been thinking about try Sheer Cover for awhile but always think there is something fishy about this product. However, I did decided try few weeks ago and it's really not good as on TV and the size of the item was super small and not realistic and the quality of this product is not great, so after ordering once I am sure that I was right about the not realistic product and definitely did not want to receive it again. however, I received a new box of the item today and unauthorized charge my credit card for $97.84 which I never agree to do thye automatic renew this item. I call the customer service right away and they are complete useless and I beginning feel like I am talk to a wall. They basically fully aware there is no choice for the first time buyer to choose if they way to renew the product or not, and if I was purchased over the phone it will give me choice...WTF??? There is clear no legal statement of term and condition for me to sign in order to get my permission to charge my credit card which I never agree to save those information on file, so they can charge me whenever they want. All i want is have them pay for return postage to return it. I shouldn't pay for anything that I never agree to renew. However, if they want to charge my credit card, they should of at least email me or contact me in anyway to let me know it;'s been charged.
They are complete ripe off and I wish someone will sue them for this scam action they trying to pull.
They do not process their refunds in a timely manner, leaving the customer waiting 6-8 weeks. They then decide not to refund you money, but resend the products back out to you and that takes another three weeks. No personality with the reps on the phone; the product does not work the way it is projected in their commercials. They get your money before you get the product in the mail by about three weeks again. What a scam
I ordered a makeup kit priced at $29.95 from Sheer Cover, using a Charles Schwab Visa Safe Shopping credit card. It works like a prepaid card in that it allows you to put only how much you intend to spend, and allows you a time frame, and then a computer generated credit card number similar to yours is given to you with a valid expiration date, and security code. I put only about $35.00 on the card, so they could not bill me for reocurring monthly product plans.
They tried every way in the book through customer service to get me to agree to being sent a monthly kit for $30 per month, which I kept denying. Then last week I received a three month supply for nearly $100.
I, will, according to the company, have to send it back, That means taking the time to go to the post office, and pay re-shipping costs.
These people are unreal. They have absolutely no proof, through my phone conversation, any signed offer, internet ageement, etc, that I wanted all this makeup. And to top it off, they don't have my real credit card number, so they claimed that they will sent me an invoice. This amounts to fraulent schemes, and I don't intend to go along with them
So there I was one evening at 3 AM watching infomercials (never going to do it again as it apprehends my...