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1.1 177 Reviews

Shaw's Complaints Summary

4 Resolved
172 Unresolved
Our verdict: If considering services from Shaw's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shaw's reviews & complaints 177

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R
6:50 pm EST

Shaw's Online order credit not given

I placed an order on line, when it came, there were a couple of items substituted, and two cases of Poland Sprngs water at $5.00 a case that never came. When I called the girl told me I would be credited for the ten dollars witching 3 days. The order was placed on 1/03/2024, order #7929858. I just spoke to a girl who claimed I was not charged for these two items. My bill bill was for $105. You took $104 from my account. She would not give me anyone to talk to. I am owed $10.00 for these two cases of water. I will never order fromShaw’s again. There is no way you substituted for $10.00 worth of food. This is a total rip off. And I am disgusted. I have ordered from you for years, never again. Rosalie Troy

Claimed loss: $10.00

Desired outcome: Money returned to my account

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12:56 am EST

Shaw's Employee talking bad about me

I went to pick up an online order and was refused my order so I asked for a refund or for them to cancel the order as I had already paid for it and I was told no.

I asked Hunter the associate to get a manager and the female manager said she would not give me my order and also would not cancel it til I came back to talk to someone the next day.

She said I had used the save30 promo code more then once and since I did that I could not get my order or get it cancelled but could return the next day to talk to someone else about it.

I asked her to cancel the order immediately or call the police because I was not leaving until they did.

She said to call the order and as I left I saw a table with flyers on it and stopped to look at them.

The manager, Hunter, and the pink haired attendant at the deli/rotisserie Chicken counter were all talking about me and as they laughed and made fun of me they started to say some very harsh words and called me names..

As I stood listening it started to hurt my feelings and I was crying..

I came from around the corner and told them what they were doing was very wrong and if they were going to be that mean and hurtful they should wait til breaktime to gossip and say mean stuff about me.

I know I was wrong to use the promo code more then once but it does not say that on the website, it says you can use it on your first pick up order. I used it on my first pick up order and did not understand I could not use it on another pickup order..

I apologized and told them to cancel the order but they at first would not cancel or give me the order I had already paid for..

I cried after hearing what they said about me, I am poor, I do live off very little money after I pay my rent and electric $941 is my SSI a month and my rent is $750 out of that so I do try to save money as much as I can.

Hunter, the pink hair lady, and the female manager really need to apologize to me and please tell them to not say mean things or make fun of future customers.

This Shaw's at 353 main st. Bangor, ME 04401 IS the only place I shop.

I don't drive as I am disabled so I walk 2 miles to get there. I spend my entire paycheck here and get all my prescriptions here. I am a poor but very good customer and have loved shopping here for years. I very rarely complain but its almost Christmas and how I was treated was very mean, so mean I cried and if I had not been around the corner I would not have heard these three employees. Please don't let them do this to other customers and get back to me about this asap.

Happy Holidays

April Brooks

Email [protected]@gmail.com

34 Ohio st

Apt.#6

Bangor, ME 04401

The photo attached are the lady who was saying mean stuff and as I walked out said wahh wahh cause I was crying.. teasing me saying I was a baby and her manager did put her finger up to her own lips and said sush 🤫but the manager and hunter were also saying and talking bad about me because they did not know I was still in the building as I stopped by the table near the pick up station to look at the pamphlets and Christmas flyers they made me cry and I was composing myself from crying.

They thought I left and that's not ok because that means they talk about a lot of local customers badly behind their back which is behavior that should be refrained til they are on break and can talk privately to each other and say mean and bad things about customers.

Claimed loss: The photo attached are the lady who was saying mean stuff and teasing me

Confidential Information Hidden: This section contains confidential information visible to verified Shaw's representatives only. If you are affiliated with Shaw's, please claim your business to access these details.

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8:38 am EST

Shaw's Grocery delivery

On 10/21/23 I cancelled a grocery delivery for order [protected]. I was told I would be receiving a refund within 5-7 business days. I have made my third call today to the customer service number and have been told again that they are escalating the request and they case is still under review. I was told again to call back within 3-5 business days if I do not receive the refund. I find this totally unacceptable. I cancelled the order and never received my money back. It is a simple case and I want my refund. I will be filing a complaint with the BBB and Attorney General.

Claimed loss: 166.73

Desired outcome: immediate refund of my money

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Is Shaw's legit?

Our verdict: Complaints Board's thorough examination reveals Shaw's as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Shaw's stands out for its commitment to quality and security. Clients considering Shaw's should delve into its customer service record to gauge compatibility with their expectations.

Shaw's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Shaw's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shaw's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shaw's has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Shaw's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Shaws.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Shaw's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Shaw's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 176 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the shaws.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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3:45 pm EDT
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Shaw's Alex bagger at Belmont NH Shaw's worst customer service I ever received.

Shaw's order #00219000800472311031217 on 11.03.2023 at 12:17pm. Alex boy who bagged my $135 order today was talking under his breathe at me as bagged my complete order. Alex eventually refused to bag a 1/3 of my order. This was the worst customer service I have ever had in my 49 years on Earth. My cashier Emma was great. Alex actions seemed to make it harder on cashier Emma by refusing to bag portions of my order.

Desired outcome: It was such terrible customer service by Alex the management needs to know about this. Alex the bagger was so rude and unprofessional it's up to management to deal with Alex. The worst customer service I ever experienced.

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10:44 am EDT
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Shaw's Being a member my checks have to be preapproved

We have been shopping at Shaw's in Carver, Ma. for 8 years since we moved to Middleboro, Ma. a 55 plus community
My wife if shes goes shopping by herself and try's to write a check at check out.
She is told she has to have it preapproved?
She has been a member of your rewards program for this long
I do not understand why with a rewards program , We have to go through thay process
If she is on rewards program she should automaticly be cleared to write check?
Kind Regards
Joe Kersanske
j.[protected]@comcast.com

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9:52 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shaw's - Employees

My family walked in shaws on Saturday 14 after 12 o clock .the minute we walked in I could see all eyes on my older son .we went over to the lipstick as I was looking for a black lipstick for my daughter for Halloween.my son went wondering around when the security man started following him and the lad that was folding clothes in men section had full eyes on...

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2:59 pm EDT
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Shaw's Employee actions

I have been a Shaws customer in Woodsville for many years on Thurs. morning 10/5 I was doing some shopping As I started halfway up the second isle I noticed an employee was following me everytime I stopped he would pretend to straighten shelves then as I started to move he would follow me it wabs almost comical but I figured they were just checking people and werent very good. As I finished and went to the check out he walked away I went through as I was about to load groceries into my backpack which Ive used for years so I dont use plastic. all of a sudden the load/ grocery manager Leon was standing by the next register and accused me of shoplifting mind you there are 4 to 5 employees and 15 to 20 customers and everyone stopped to see what was what. I replied opened my backpack showed him it was empty said I was followed by an employee and there are cameras everywhere I did nothing wrong. He replied we know you took something from us. Im no kid I just turned 59 never had anything like that happen to me never felt so embarresed I dont want to go back to the store ever this is a very small town and thats the new news ME

Desired outcome: im not sure an apology isnt close unless its in front the whole town The employee should not have his position even a job he broke alot of company rules and broke the law the more I think about it the more I feel my life is ruined

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1:45 pm EDT

Shaw's Cart pusher

As I do realize that "legally" pedestrians have the right of way in a parking, I was recently visiting Shaws in Randolph Vt and was hit by carts that a Shaws employee was pushing. When I confronted him about it not only was he non-apologetic but argued that it was my fault, because "he has lawyers behind him". SERIOUSLY, is this how we teach customer service? insulting customers is not a way to get them to return. It may have been a mutual fault but that is not the way to handle it.

Desired outcome: Acknowledge he could have handled it differently.

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4:47 pm EDT

Shaw's Norvy

I was in Weymouth mass at Shaw’s today 09/18/23 I went to deli to do my weekly shopping I have done for about 5 years. I was greeted by a store employee who was exceptional. He addressed me very professionally, very respectfully, I was floored. . His attitude is second to none and this includes anyone I have delt with at this meat counter in the time I have been going here. he noticed me and immediately stopped what he was doing and addressed me he really understands costumer service. I was so impressed with his personality and work ethics I had to flag down the store manager and share my experience. Norvy keep up the good work you are awesome.

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7:18 am EDT
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Shaw's Hostile deli worker

My grandmother who is 90 years old who has a chronic illness lives across the street from shaws in 1377 Hyde Park Ave Hyde Park, MA 02136 In July 2023 I'm not sure what date it was but she called me crying saying that this young girl was being very rude to her. She went to the Deli to get some cold cuts and the girl was swearing at her being rude. I decided to accompany her to see if what she was saying was true again my grandmother went to get cold cuts and the girl was being rude to her for no reason I went and got the head Manager April Ricci and told her what's been going on and they did nothing. The workers name is Kassandra LLanso and uses her social media to talk about customers at Shaws it's very upsetting that this young girl still works there and now my grandmother is scared to shop there. Please Help!

Desired outcome: She needs to get fired

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Felix1954
Hyde park, US
Nov 20, 2023 8:12 pm EST

I’ve seen this young lady around and she isn’t rude, there been times I shop and got some cold cuts in deli and customers will be rude to her. She steps up for herself but cussing I’ve never heard. I still speak to this young lady till this day when I’m shopping and now she works in bakery. She spoke to me saying she works in all departments at that company and has only been there since she was 17 years old. She spoke to me about her goals how she wants to be a physical therapist and a patient care technician, she also explained she has worked with autism kids at her school when she has free time from her classes. And how highschool she finished school with a 3.95 and took a class for plumbing.Customers complain about anything when they’re not satisfied. At the end of the day her posting about customers on social media isn’t directly towards anyone, because anybody who has worked in retail can relate. This girl has goals and has dreams to help people in need.

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10:29 am EDT
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Shaw's Rewards Program

I use to be able to, on my own, apply using my computer, our rewards value into dollars off our next order. I worked smooth and easy. Now I have to call in and depending on who you contacted they were able to accommodate my request. Today it took 15 min to accomplish the task. Please bring back the old method and provide the required steps.

Thanks you

James Coyle, 25 Alder Lane Harwich MA 02645

[protected]

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2:09 am EDT

Shaw's Shaws WI-FI

I came to canada in May intake as a student on 27th april 2023.Actually recently i made my equifax id and they shaw wifi collection on my account, which installed somewhere on 1 jan 2023 ,but i came on april.It means someone did fraud with me their wi-fi account no.is09901731606.Please help me to figure out this as it put bad impact on my cibil score.

Desired outcome: I want justice please contact me on [protected] Email is [protected]@gmail.com

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4:42 pm EDT
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Shaw's Bathroom always dirty at the Wiscasset Maine store

Date 07-21-23. The ladies bathroom is always filthy when we shop this location. We shop there maybe 26 times a year. The floors look like they haven't been washed with any sort of cleaner for years. There is alway stuff sitting on top of the open diaper changing table.The trash can is typically full and running over. As soon as you open the door you wonder when was the last time this bathroom was cleaned. I finally reported this to the store manager and she said the cleaning service doesn't do the bathrooms very well and said to call the 1-800 # On the sales slip. Someone needs to CLEAN up!

Desired outcome: Neat clean bathroom.

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8:30 am EDT
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Shaw's Employee humiliation of a customer

At check I used a snap card+ insurance flex card not realizing my snap had a lower balance than I thought bal. due: $5.96 we said fine paid the difference but an employee started to search thru my bags removing items telling me can t bay this/that on snap(false I researched on website) I was completely humiliated as she continued to remove items from my cart telling me i can t buy certain items totally rude and again unnecessary

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2:04 pm EDT
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Shaw's Employee

My husband and myself and 13 year old daughter were grocery shopping in gilford Shaws like we do every week know everyone Amy the cashier asked for our drivers license we were buying alcohol we gave her our identification and then turned to my 13 year old and asked for her id I said she doesn’t have one she is 13 and Amy the cashier said I’m not joking give me her license again I said she is my 13 year old daughter Amy was very rude the rest of our check out I did go tell her supervisor who I know but my daughter left there upset and I don’t think it was right the way we were treated

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6:04 pm EDT
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Shaw's Cashiers/sales/food quality

In mid-May during my shopping trip to Shaws I experienced less than adequate customer service. At checkout I asked if coupons would work for a product that was on sale or if I should do 2 transactions. Cashier said it should work. I then pointed out that another item didn't ring up correctly. Sadly, between my cashier and the 2 cashiers who's lines were empty treated me like I was a bother and annoying. As the only other customer got behind me complaining about the wait the 2 cashiers ignored her and just made me feel worse. Instead of offering to take lady to register they rudely just stared. Sadly, store coupon guidelines boast they price themselves on acceptance but, if error occurs they blame customer error never clerk or system error which was the case.

Desired outcome: Obviously a little compassion training is needed along with retraining on coupon acceptance.

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2:20 pm EDT

Shaw's No internet service on both my laptops

They say it’s nothing to do with Shaw but it has everything to do with Shaw. I went in to check on my connection and it is lit up and working. I have screenshots of the router proving it’s working. I have 2 iPhones - an iPhone 7+ and an IPhone 8+ - both are working perfectly. However both laptops come up with the same message - no internet connectivity - I also have a screenshot of that message. According to the message,

Desired outcome: I’m going to have to have a tech specialist and pay him to fix the mess the Shaw has made.

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11:03 am EDT

Shaw's Butternut squash and scallops

Between 4/8-4/10 I had three grocery orders and paid $515 to Shaws. I am dissatisfied with two producers.

1) I purchased diced nut squash, and it turned bad in two days. I shouldn’t have to be inconvenienced to go back to the store to return it.

2) Small scallops have a bad fishy smell and I couldn’t rinse them out after 10 times. It was still foaming. I threw one package out. The other two are still in my freezer. I had planned to return them. However, I shouldn’t have to be inconvenienced because of poor product.

I also had issues with the large scallops. I am not even asking for a refund for all I purchased. I bought a lot bc they were on sale. I will ask for only one at $23.99.

I want a credit for all. See attachments.

Thank you

Desired outcome: Credit for $59.99 for the squash and three scallops. I also had issues with the large scallops. I am not even asking for a refund. I bought a lot bc they were on sale. I will ask for only one at $23.99.

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8:11 pm EDT

Shaw's Management

Noticed a produce assistant manager on sales floor treating co worker poorly,yelling. Demanding things to be done while I noticed the man wasn’t doing anything. Also noticed poor food on the shelves. Need to check more. I did not like seeing the employee upset over how the man was treating the employee,Pay more attention to your management.title has nothing to do with work ethic.how they treat people. I’ve noticed nothing changes since I’ve been shopping. I’ve seen the his man before do the same thing to different co worker.it’s a nice store. Just focus on the employee more. Londonderry.

Desired outcome: Need Talk to whoever the man was, customers like myself do not want to see that happen to anyone who is working hard.if the man can’t work with others then need to be replaced.

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2:18 pm EST
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Shaw's Weekly ads

While shopping at Shaw's in Norwood, MA. it was difficult to use the weekly ad and digital coupon system. There were about 5 women trying to figure out the specials and navigating the cell phone and hope to complete the process. It was attending a class without a teacher.

We went to customer service to get help. Some items clipped onto the list and others did not. Customer service was very helpful. There must be a better way for people who are computer illiterate to navigate the system.

If it continues, we will have to shop at other neighborhood grocery stores. We have Stop&Shop, Wegmans, Aldi, Roache Brothers and smaller independents who will serve us better.

Please do something with your digital coupon system. Shaw's will loose and the others will gain.

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