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Sharaf DG Mall of Egypt Branchfailure in delivering franke built in hood on the agreed date

1
M Jul 31, 2019

Good day

Kindly note that I used to be a loyal customer to sharaf DG, you can check my records there; I bought Franke built in hood on 29/07/2019, paid EGP 150 for delivery Service added to EGP 10 k the appliance price, agreed on the same day to Receive the delivery on 31/07/2019, considering that i've called them today to assure the delivery as it will be in a different place than the one i'm currently staying at, i've waited for their answer to handle that issue for 6 hours n finally calling me at 6 pm telling me that Aramex system is down they can't deliver anything today, they wasted my time n efforts for a whole day, i'm totally disappointed as I was chasing them through phone the whole day. Finally at the end of the day simply telling me that they will deliever it tomorrow, I told them i'll cancel the purchase transaction n i'll not be dealing with them anymore.
I need an immediate action to be taken towards their arrogance n ignorance.
Regards
May

failure in delivering franke built in hood on the agreed date
failure in delivering franke built in hood on the agreed date

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